Van Hove, S. D., & Thomas, M. (2016). Pragmatic application of service management: The five anchor approach (Second edition.). IT Governance Publishing.
Chicago-Zitierstil (17. Ausg.)Van Hove, Suzanne D., und Mark Thomas. Pragmatic Application of Service Management: The Five Anchor Approach. Second edition. Ely, Cambridgeshire, United Kingdom: IT Governance Publishing, 2016.
MLA-Zitierstil (9. Ausg.)Van Hove, Suzanne D., und Mark Thomas. Pragmatic Application of Service Management: The Five Anchor Approach. Second edition. IT Governance Publishing, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.