Bell, C. R., & Patterson, J. R. (2011). Wired and dangerous: How your customers have changed and what to do about it. Berrett-Koehler Publishers.
Chicago-Zitierstil (17. Ausg.)Bell, Chip R., und John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. San Francisco: Berrett-Koehler Publishers, 2011.
MLA-Zitierstil (9. Ausg.)Bell, Chip R., und John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. Berrett-Koehler Publishers, 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.