Bell, C. R., & Patterson, J. R. (2011). Wired and dangerous: How your customers have changed and what to do about it. Berrett-Koehler Publishers.
Chicago Style (17th ed.) CitationBell, Chip R., and John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. San Francisco: Berrett-Koehler Publishers, 2011.
MLA (9th ed.) CitationBell, Chip R., and John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. Berrett-Koehler Publishers, 2011.
Warning: These citations may not always be 100% accurate.