Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Amherst, Mass.
HRD Press
2007
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781599960630/?ar |
| Zusammenfassung: | Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate - for example, keep the customer in the communications loop, don't put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense. The 101 ways are organized into six sections: Customer Expectations Problem-solving Together Communicating with Customers Understanding the Customer Supporting Your Customer Achieving Results Each of the 101 ways comes with a brief exercise designed to help you teach and reinforce the learning points presented. Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals. The suggestions can be applied in any business and in any industry - all you need is the willingness to put forth the extra effort and attention required to meet the many, important requirements of your customers. |
| Beschreibung: | Title from title screen |
| Umfang: | 1 online resource (vii, 158 pages) |
| ISBN: | 1599969777 9781599969770 9781599960630 |
Internformat
MARC
| LEADER | 00000cam a22000002c 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-047649860 | ||
| 003 | DE-627-1 | ||
| 005 | 20240228114307.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2007 xx |||||o 00| ||eng c | ||
| 020 | |a 1599969777 |c electronic bk. |9 1-59996-977-7 | ||
| 020 | |a 9781599969770 |c electronic bk. |9 978-1-59996-977-0 | ||
| 020 | |a 9781599960630 |9 978-1-59996-063-0 | ||
| 035 | |a (DE-627-1)047649860 | ||
| 035 | |a (DE-599)KEP047649860 | ||
| 035 | |a (ORHE)9781599960630 | ||
| 035 | |a (DE-627-1)047649860 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 072 | 7 | |a BUS |2 bisacsh | |
| 082 | 0 | |a 658.8/12 |2 21 | |
| 100 | 1 | |a Garber, Peter R. |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a 101 ways to build better relationships with your customers |c Peter R. Garber |
| 264 | 1 | |a Amherst, Mass. |b HRD Press |c 2007 | |
| 300 | |a 1 online resource (vii, 158 pages) | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Title from title screen | ||
| 520 | |a Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate - for example, keep the customer in the communications loop, don't put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense. The 101 ways are organized into six sections: Customer Expectations Problem-solving Together Communicating with Customers Understanding the Customer Supporting Your Customer Achieving Results Each of the 101 ways comes with a brief exercise designed to help you teach and reinforce the learning points presented. Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals. The suggestions can be applied in any business and in any industry - all you need is the willingness to put forth the extra effort and attention required to meet the many, important requirements of your customers. | ||
| 650 | 0 | |a Customer services | |
| 650 | 0 | |a Customer relations | |
| 650 | 4 | |a Service à la clientèle | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Customer Relations | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 776 | 1 | |z 9781599960500 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9781599960500 |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9781599960630/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-047649860 |
|---|---|
| _version_ | 1833357073373462528 |
| adam_text | |
| any_adam_object | |
| author | Garber, Peter R. |
| author_facet | Garber, Peter R. |
| author_role | aut |
| author_sort | Garber, Peter R. |
| author_variant | p r g pr prg |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)047649860 (DE-599)KEP047649860 (ORHE)9781599960630 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03126cam a22004692c 4500</leader><controlfield tag="001">ZDB-30-ORH-047649860</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228114307.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2007 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1599969777</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-59996-977-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781599969770</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-59996-977-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781599960630</subfield><subfield code="9">978-1-59996-063-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047649860</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP047649860</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9781599960630</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047649860</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Garber, Peter R.</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">101 ways to build better relationships with your customers</subfield><subfield code="c">Peter R. Garber</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Amherst, Mass.</subfield><subfield code="b">HRD Press</subfield><subfield code="c">2007</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (vii, 158 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Title from title screen</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate - for example, keep the customer in the communications loop, don't put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense. The 101 ways are organized into six sections: Customer Expectations Problem-solving Together Communicating with Customers Understanding the Customer Supporting Your Customer Achieving Results Each of the 101 ways comes with a brief exercise designed to help you teach and reinforce the learning points presented. Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals. The suggestions can be applied in any business and in any industry - all you need is the willingness to put forth the extra effort and attention required to meet the many, important requirements of your customers.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Customer Relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="776" ind1="1" ind2=" "><subfield code="z">9781599960500</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9781599960500</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9781599960630/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-047649860 |
| illustrated | Not Illustrated |
| indexdate | 2025-05-28T09:45:53Z |
| institution | BVB |
| isbn | 1599969777 9781599969770 9781599960630 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 online resource (vii, 158 pages) |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | HRD Press |
| record_format | marc |
| spelling | Garber, Peter R. VerfasserIn aut 101 ways to build better relationships with your customers Peter R. Garber Amherst, Mass. HRD Press 2007 1 online resource (vii, 158 pages) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Title from title screen Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate - for example, keep the customer in the communications loop, don't put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense. The 101 ways are organized into six sections: Customer Expectations Problem-solving Together Communicating with Customers Understanding the Customer Supporting Your Customer Achieving Results Each of the 101 ways comes with a brief exercise designed to help you teach and reinforce the learning points presented. Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals. The suggestions can be applied in any business and in any industry - all you need is the willingness to put forth the extra effort and attention required to meet the many, important requirements of your customers. Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations 9781599960500 Erscheint auch als Druck-Ausgabe 9781599960500 |
| spellingShingle | Garber, Peter R. 101 ways to build better relationships with your customers Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
| title | 101 ways to build better relationships with your customers |
| title_auth | 101 ways to build better relationships with your customers |
| title_exact_search | 101 ways to build better relationships with your customers |
| title_full | 101 ways to build better relationships with your customers Peter R. Garber |
| title_fullStr | 101 ways to build better relationships with your customers Peter R. Garber |
| title_full_unstemmed | 101 ways to build better relationships with your customers Peter R. Garber |
| title_short | 101 ways to build better relationships with your customers |
| title_sort | 101 ways to build better relationships with your customers |
| topic | Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
| topic_facet | Customer services Customer relations Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
| work_keys_str_mv | AT garberpeterr 101waystobuildbetterrelationshipswithyourcustomers |