Jones, M. D., & Kober, J. J. (2010). Lead with your customer: Transform culture and brand into world-class excellence. ASTD Press.
Chicago-Zitierstil (17. Ausg.)Jones, Mark David, und J. Jeff Kober. Lead with Your Customer: Transform Culture and Brand into World-class Excellence. Alexandria, Va: ASTD Press, 2010.
MLA-Zitierstil (9. Ausg.)Jones, Mark David, und J. Jeff Kober. Lead with Your Customer: Transform Culture and Brand into World-class Excellence. ASTD Press, 2010.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.