Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Hoboken
Wiley
2014
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781118930281/?ar |
| Zusammenfassung: | Many companies across the globe will suffer over the next few years as there is an emerging generation of customers who hate doing business with them. Trefler calls this real and imminent threat the Customer Apocalypse. He argues that the connected consumer is giving birth to a new generation of customer who are blowing up the very notion of customer relationship management. They're not interest in a relationship, and they won't be managed. This customer expects to be in control rather than to be controlled, and they want to discover your product or service on their own, and s. |
| Beschreibung: | Includes bibliographical references and index. - Print version record |
| Umfang: | 1 online resource (192 pages) |
| ISBN: | 9781118930298 1118930290 9781118930281 1118930282 9781306821421 1306821428 |
Internformat
MARC
| LEADER | 00000cam a22000002c 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-047547286 | ||
| 003 | DE-627-1 | ||
| 005 | 20240228115549.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2014 xx |||||o 00| ||eng c | ||
| 020 | |a 9781118930298 |c electronic bk. |9 978-1-118-93029-8 | ||
| 020 | |a 1118930290 |c electronic bk. |9 1-118-93029-0 | ||
| 020 | |a 9781118930281 |c electronic bk. |9 978-1-118-93028-1 | ||
| 020 | |a 1118930282 |c electronic bk. |9 1-118-93028-2 | ||
| 020 | |a 9781306821421 |9 978-1-306-82142-1 | ||
| 020 | |a 1306821428 |9 1-306-82142-8 | ||
| 035 | |a (DE-627-1)047547286 | ||
| 035 | |a (DE-599)KEP047547286 | ||
| 035 | |a (ORHE)9781118930281 | ||
| 035 | |a (DE-627-1)047547286 | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a BUS |2 bisacsh | |
| 082 | 0 | |a 658.402 |2 23 | |
| 100 | 1 | |a Trefler, Alan |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a Build for Change |b Revolutionizing Customer Engagement through Continuous Digital Innovation |
| 264 | 1 | |a Hoboken |b Wiley |c 2014 | |
| 300 | |a 1 online resource (192 pages) | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index. - Print version record | ||
| 520 | |a Many companies across the globe will suffer over the next few years as there is an emerging generation of customers who hate doing business with them. Trefler calls this real and imminent threat the Customer Apocalypse. He argues that the connected consumer is giving birth to a new generation of customer who are blowing up the very notion of customer relationship management. They're not interest in a relationship, and they won't be managed. This customer expects to be in control rather than to be controlled, and they want to discover your product or service on their own, and s. | ||
| 650 | 0 | |a Business | |
| 650 | 0 | |a Consumer satisfaction | |
| 650 | 0 | |a Customer services | |
| 650 | 4 | |a Affaires | |
| 650 | 4 | |a Consommateurs ; Satisfaction | |
| 650 | 4 | |a Service à la clientèle | |
| 650 | 4 | |a businesses (business enterprises) | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Industrial Management | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Management | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Management Science | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Organizational Behavior | |
| 650 | 4 | |a Business | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer services | |
| 776 | 1 | |z 9781118930267 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |z 9781118930267 |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9781118930281/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-047547286 |
|---|---|
| _version_ | 1833357089462812672 |
| adam_text | |
| any_adam_object | |
| author | Trefler, Alan |
| author_facet | Trefler, Alan |
| author_role | aut |
| author_sort | Trefler, Alan |
| author_variant | a t at |
| building | Verbundindex |
| bvnumber | localTUM |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)047547286 (DE-599)KEP047547286 (ORHE)9781118930281 |
| dewey-full | 658.402 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.402 |
| dewey-search | 658.402 |
| dewey-sort | 3658.402 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02794cam a22006372c 4500</leader><controlfield tag="001">ZDB-30-ORH-047547286</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228115549.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2014 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781118930298</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-118-93029-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1118930290</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-118-93029-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781118930281</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-118-93028-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1118930282</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-118-93028-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781306821421</subfield><subfield code="9">978-1-306-82142-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1306821428</subfield><subfield code="9">1-306-82142-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047547286</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP047547286</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9781118930281</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)047547286</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.402</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Trefler, Alan</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Build for Change</subfield><subfield code="b">Revolutionizing Customer Engagement through Continuous Digital Innovation</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hoboken</subfield><subfield code="b">Wiley</subfield><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (192 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index. - Print version record</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Many companies across the globe will suffer over the next few years as there is an emerging generation of customers who hate doing business with them. Trefler calls this real and imminent threat the Customer Apocalypse. He argues that the connected consumer is giving birth to a new generation of customer who are blowing up the very notion of customer relationship management. They're not interest in a relationship, and they won't be managed. This customer expects to be in control rather than to be controlled, and they want to discover your product or service on their own, and s.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Business</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Affaires</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consommateurs ; Satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">businesses (business enterprises)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Industrial Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Management Science</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Organizational Behavior</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="776" ind1="1" ind2=" "><subfield code="z">9781118930267</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="z">9781118930267</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9781118930281/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-047547286 |
| illustrated | Not Illustrated |
| indexdate | 2025-05-28T09:46:08Z |
| institution | BVB |
| isbn | 9781118930298 1118930290 9781118930281 1118930282 9781306821421 1306821428 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 online resource (192 pages) |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Wiley |
| record_format | marc |
| spelling | Trefler, Alan VerfasserIn aut Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation Hoboken Wiley 2014 1 online resource (192 pages) Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Print version record Many companies across the globe will suffer over the next few years as there is an emerging generation of customers who hate doing business with them. Trefler calls this real and imminent threat the Customer Apocalypse. He argues that the connected consumer is giving birth to a new generation of customer who are blowing up the very notion of customer relationship management. They're not interest in a relationship, and they won't be managed. This customer expects to be in control rather than to be controlled, and they want to discover your product or service on their own, and s. Business Consumer satisfaction Customer services Affaires Consommateurs ; Satisfaction Service à la clientèle businesses (business enterprises) BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior 9781118930267 Erscheint auch als Druck-Ausgabe 9781118930267 |
| spellingShingle | Trefler, Alan Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation Business Consumer satisfaction Customer services Affaires Consommateurs ; Satisfaction Service à la clientèle businesses (business enterprises) BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| title | Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation |
| title_auth | Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation |
| title_exact_search | Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation |
| title_full | Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation |
| title_fullStr | Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation |
| title_full_unstemmed | Build for Change Revolutionizing Customer Engagement through Continuous Digital Innovation |
| title_short | Build for Change |
| title_sort | build for change revolutionizing customer engagement through continuous digital innovation |
| title_sub | Revolutionizing Customer Engagement through Continuous Digital Innovation |
| topic | Business Consumer satisfaction Customer services Affaires Consommateurs ; Satisfaction Service à la clientèle businesses (business enterprises) BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| topic_facet | Business Consumer satisfaction Customer services Affaires Consommateurs ; Satisfaction Service à la clientèle businesses (business enterprises) BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior |
| work_keys_str_mv | AT trefleralan buildforchangerevolutionizingcustomerengagementthroughcontinuousdigitalinnovation |