Gespeichert in:
| Beteilige Person: | |
|---|---|
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| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Hoboken
John Wiley & Sons
2012
|
| Ausgabe: | 2nd ed. |
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9781118076675/?ar |
| Zusammenfassung: | The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic. |
| Beschreibung: | Print version record |
| Umfang: | 1 online resource (xvi, 224 pages) illustrations |
| ISBN: | 9781118222669 1118222660 9781118236536 111823653X 9781118243091 1118243099 9781280589768 1280589760 9781118076675 |
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| spelling | Spector, Robert 1947- VerfasserIn aut The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry 2nd ed. Hoboken John Wiley & Sons 2012 1 online resource (xvi, 224 pages) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Print version record The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic. Customer services United States Department stores Management United States Service à la clientèle ; États-Unis Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Customer Relations BUSINESS & ECONOMICS ; Distribution BUSINESS & ECONOMICS ; Marketing ; General Customer services Department stores ; Management United States Handbooks and manuals McCarthy, Patrick D. MitwirkendeR ctb 9781118076675 Erscheint auch als Druck-Ausgabe 9781118076675 |
| spellingShingle | Spector, Robert 1947- The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry Customer services United States Department stores Management United States Service à la clientèle ; États-Unis Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Customer Relations BUSINESS & ECONOMICS ; Distribution BUSINESS & ECONOMICS ; Marketing ; General Customer services Department stores ; Management United States Handbooks and manuals |
| title | The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry |
| title_auth | The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry |
| title_exact_search | The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry |
| title_full | The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry |
| title_fullStr | The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry |
| title_full_unstemmed | The Nordstrom Way to Customer Service Excellence the Handbook For Becoming the "Nordstrom" of Your Industry |
| title_short | The Nordstrom Way to Customer Service Excellence |
| title_sort | nordstrom way to customer service excellence the handbook for becoming the nordstrom of your industry |
| title_sub | the Handbook For Becoming the "Nordstrom" of Your Industry |
| topic | Customer services United States Department stores Management United States Service à la clientèle ; États-Unis Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Customer Relations BUSINESS & ECONOMICS ; Distribution BUSINESS & ECONOMICS ; Marketing ; General Customer services Department stores ; Management United States Handbooks and manuals |
| topic_facet | Customer services United States Department stores Management United States Service à la clientèle ; États-Unis Grands magasins ; États-Unis ; Gestion BUSINESS & ECONOMICS ; Customer Relations BUSINESS & ECONOMICS ; Distribution BUSINESS & ECONOMICS ; Marketing ; General Customer services Department stores ; Management United States Handbooks and manuals |
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