Lead right for your company's type: how to connect your culture with your customer promise
This book explores the premise that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g. utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Appl...
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, NY
AMACOM
[2017]
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| Subjects: | |
| Links: | https://learning.oreilly.com/library/view/-/9780814438008/?ar |
| Summary: | This book explores the premise that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g. utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). It serves to identify the failures of an enterprise and how to fix the problems when the enterprise falls apart. |
| Item Description: | Includes bibliographical references and index. - Description based on online resource; title from title page (viewed July 7, 2017) |
| Physical Description: | 1 Online-Ressource (1 volume) Illustrationen |
| ISBN: | 9780814438008 0814438008 |
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| spelling | Schneider, William E. VerfasserIn aut Lead right for your company's type how to connect your culture with your customer promise William E. Schneider New York, NY AMACOM [2017] ©2017 1 Online-Ressource (1 volume) Illustrationen Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Description based on online resource; title from title page (viewed July 7, 2017) This book explores the premise that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g. utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). It serves to identify the failures of an enterprise and how to fix the problems when the enterprise falls apart. Leadership Organizational behavior Corporate culture Customer relations Comportement organisationnel Culture organisationnelle |
| spellingShingle | Schneider, William E. Lead right for your company's type how to connect your culture with your customer promise Leadership Organizational behavior Corporate culture Customer relations Comportement organisationnel Culture organisationnelle |
| title | Lead right for your company's type how to connect your culture with your customer promise |
| title_auth | Lead right for your company's type how to connect your culture with your customer promise |
| title_exact_search | Lead right for your company's type how to connect your culture with your customer promise |
| title_full | Lead right for your company's type how to connect your culture with your customer promise William E. Schneider |
| title_fullStr | Lead right for your company's type how to connect your culture with your customer promise William E. Schneider |
| title_full_unstemmed | Lead right for your company's type how to connect your culture with your customer promise William E. Schneider |
| title_short | Lead right for your company's type |
| title_sort | lead right for your company s type how to connect your culture with your customer promise |
| title_sub | how to connect your culture with your customer promise |
| topic | Leadership Organizational behavior Corporate culture Customer relations Comportement organisationnel Culture organisationnelle |
| topic_facet | Leadership Organizational behavior Corporate culture Customer relations Comportement organisationnel Culture organisationnelle |
| work_keys_str_mv | AT schneiderwilliame leadrightforyourcompanystypehowtoconnectyourculturewithyourcustomerpromise |