APA (7th ed.) Citation

Andersen, S., & Stein, D. (2016). Beyond the sales process: 12 proven strategies for a customer-driven world. American Management Association.

Chicago Style (17th ed.) Citation

Andersen, Steve, and Dave Stein. Beyond the Sales Process: 12 Proven Strategies for a Customer-driven World. New York: American Management Association, 2016.

MLA (9th ed.) Citation

Andersen, Steve, and Dave Stein. Beyond the Sales Process: 12 Proven Strategies for a Customer-driven World. American Management Association, 2016.

Warning: These citations may not always be 100% accurate.