APA (7th ed.) Citation

Berman, P. K. (2014). Successful business process management: What you need to know to get results. American Management Association.

Chicago Style (17th ed.) Citation

Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. New York: American Management Association, 2014.

MLA (9th ed.) Citation

Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. American Management Association, 2014.