Berman, P. K. (2014). Successful business process management: What you need to know to get results. American Management Association.
Chicago-Zitierstil (17. Ausg.)Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. New York: American Management Association, 2014.
MLA-Zitierstil (9. Ausg.)Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. American Management Association, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.