Great customer service on the telephone:
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a serv...
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York
AMACOM, American Management Association
c1992
|
| Schriftenreihe: | The WorkSmart series
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9780814415801/?ar |
| Zusammenfassung: | First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service |
| Beschreibung: | Description based on print version record |
| Umfang: | 1 Online-Ressource. |
| ISBN: | 9780814415801 0814415806 0585039933 9780585039930 9780814477953 081447795X |
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| id | ZDB-30-ORH-047515996 |
| illustrated | Not Illustrated |
| indexdate | 2025-01-17T11:21:34Z |
| institution | BVB |
| isbn | 9780814415801 0814415806 0585039933 9780585039930 9780814477953 081447795X |
| language | English |
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| publishDate | 1992 |
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| publisher | AMACOM, American Management Association |
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| series2 | The WorkSmart series |
| spelling | Anderson, Kristin 1962- VerfasserIn aut Great customer service on the telephone Kristin Anderson New York AMACOM, American Management Association c1992 1 Online-Ressource. Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier The WorkSmart series Description based on print version record First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service Telephone in business Customer services Téléphone dans les affaires Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
| spellingShingle | Anderson, Kristin 1962- Great customer service on the telephone Telephone in business Customer services Téléphone dans les affaires Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
| title | Great customer service on the telephone |
| title_auth | Great customer service on the telephone |
| title_exact_search | Great customer service on the telephone |
| title_full | Great customer service on the telephone Kristin Anderson |
| title_fullStr | Great customer service on the telephone Kristin Anderson |
| title_full_unstemmed | Great customer service on the telephone Kristin Anderson |
| title_short | Great customer service on the telephone |
| title_sort | great customer service on the telephone |
| topic | Telephone in business Customer services Téléphone dans les affaires Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
| topic_facet | Telephone in business Customer services Téléphone dans les affaires Service à la clientèle BUSINESS & ECONOMICS ; Customer Relations |
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