Goulston, M. (2009). Just listen: Discover the secret to getting through to absolutely anyone. American Management Association.
Chicago-Zitierstil (17. Ausg.)Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. New York: American Management Association, 2009.
MLA-Zitierstil (9. Ausg.)Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. American Management Association, 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.