Delivering knock your socks off service:
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winn...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Körperschaft: | |
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York, N.Y.
American Management Association
2001
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9780761213390/?ar |
| Zusammenfassung: | Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create. |
| Beschreibung: | Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. - Title from title screen. - Includes bibliographical references and index |
| Umfang: | 1 Online-Ressource |
| ISBN: | 9780761215257 0761215255 1283688689 9781283688680 9780761213390 |
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| spelling | Zemke, Ron VerfasserIn aut Delivering knock your socks off service Ron Zemke, with Bobette Hayes Williamson New York, N.Y. American Management Association 2001 1 Online-Ressource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. - Title from title screen. - Includes bibliographical references and index Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create. English. Customer services Problems, exercises, etc Customer services Examinations, questions, etc Service à la clientèle ; Problèmes et exercices Service à la clientèle ; Examens, questions, etc BUSINESS & ECONOMICS ; Customer Relations Customer services exercise books Examinations Problems and exercises Problèmes et exercices Williamson, Bobette Hayes VerfasserIn aut Performance Research Associates. MitwirkendeR ctb 0761213392 Erscheint auch als Druck-Ausgabe 0761213392 |
| spellingShingle | Zemke, Ron Williamson, Bobette Hayes Delivering knock your socks off service Customer services Problems, exercises, etc Customer services Examinations, questions, etc Service à la clientèle ; Problèmes et exercices Service à la clientèle ; Examens, questions, etc BUSINESS & ECONOMICS ; Customer Relations Customer services exercise books Examinations Problems and exercises Problèmes et exercices |
| title | Delivering knock your socks off service |
| title_auth | Delivering knock your socks off service |
| title_exact_search | Delivering knock your socks off service |
| title_full | Delivering knock your socks off service Ron Zemke, with Bobette Hayes Williamson |
| title_fullStr | Delivering knock your socks off service Ron Zemke, with Bobette Hayes Williamson |
| title_full_unstemmed | Delivering knock your socks off service Ron Zemke, with Bobette Hayes Williamson |
| title_short | Delivering knock your socks off service |
| title_sort | delivering knock your socks off service |
| topic | Customer services Problems, exercises, etc Customer services Examinations, questions, etc Service à la clientèle ; Problèmes et exercices Service à la clientèle ; Examens, questions, etc BUSINESS & ECONOMICS ; Customer Relations Customer services exercise books Examinations Problems and exercises Problèmes et exercices |
| topic_facet | Customer services Problems, exercises, etc Customer services Examinations, questions, etc Service à la clientèle ; Problèmes et exercices Service à la clientèle ; Examens, questions, etc BUSINESS & ECONOMICS ; Customer Relations Customer services exercise books Examinations Problems and exercises Problèmes et exercices |
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