What's the secret?: to providing a world-class customer experience
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and...
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Hoboken, N.J.
Wiley
2008
|
| Schlagwörter: | |
| Links: | https://learning.oreilly.com/library/view/-/9780470196120/?ar |
| Zusammenfassung: | "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--Jacket. |
| Beschreibung: | Includes bibliographical references and index. - Print version record |
| Umfang: | 1 Online-Ressource (xvi, 320 Seiten) illustrations |
| ISBN: | 9781118039427 1118039424 9780470374542 0470374543 9786611317683 6611317686 0470374551 9780470374559 9780470196120 |
Internformat
MARC
| LEADER | 00000cam a22000002c 4500 | ||
|---|---|---|---|
| 001 | ZDB-30-ORH-04747811X | ||
| 003 | DE-627-1 | ||
| 005 | 20240228114611.0 | ||
| 007 | cr uuu---uuuuu | ||
| 008 | 191023s2008 xx |||||o 00| ||eng c | ||
| 020 | |a 9781118039427 |c electronic bk. |9 978-1-118-03942-7 | ||
| 020 | |a 1118039424 |c electronic bk. |9 1-118-03942-4 | ||
| 020 | |a 9780470374542 |c electronic bk. |9 978-0-470-37454-2 | ||
| 020 | |a 0470374543 |c electronic bk. |9 0-470-37454-3 | ||
| 020 | |a 9786611317683 |9 9786611317683 | ||
| 020 | |a 6611317686 |9 6611317686 | ||
| 020 | |a 0470374551 |9 0-470-37455-1 | ||
| 020 | |a 9780470374559 |9 978-0-470-37455-9 | ||
| 020 | |a 9780470196120 |9 978-0-470-19612-0 | ||
| 035 | |a (DE-627-1)04747811X | ||
| 035 | |a (DE-599)KEP04747811X | ||
| 035 | |a (ORHE)9780470196120 | ||
| 035 | |a (DE-627-1)04747811X | ||
| 040 | |a DE-627 |b ger |c DE-627 |e rda | ||
| 041 | |a eng | ||
| 072 | 7 | |a BUS |2 bisacsh | |
| 072 | 7 | |a KMPP |2 bicssc | |
| 082 | 0 | |a 658.8/12 |2 22 | |
| 084 | |a QP 620 |2 rvk | ||
| 100 | 1 | |a DiJulius, John R. |d 1964- |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a What's the secret? |b to providing a world-class customer experience |c John R. DiJulius |
| 246 | 3 | 3 | |a To providing a world-class customer experience |
| 264 | 1 | |a Hoboken, N.J. |b Wiley |c 2008 | |
| 300 | |a 1 Online-Ressource (xvi, 320 Seiten) |b illustrations | ||
| 336 | |a Text |b txt |2 rdacontent | ||
| 337 | |a Computermedien |b c |2 rdamedia | ||
| 338 | |a Online-Ressource |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index. - Print version record | ||
| 520 | |a "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--Jacket. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Customer services | |
| 650 | 0 | |a Consumer satisfaction | |
| 650 | 0 | |a Customer loyalty | |
| 650 | 2 | |a Consumer Behavior | |
| 650 | 4 | |a Service à la clientèle | |
| 650 | 4 | |a Consommateurs ; Satisfaction | |
| 650 | 4 | |a Consommateurs ; Fidélité | |
| 650 | 4 | |a BUSINESS & ECONOMICS ; Customer Relations | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Kundenorientierung | |
| 650 | 4 | |a Unternehmen | |
| 966 | 4 | 0 | |l DE-91 |p ZDB-30-ORH |q TUM_PDA_ORH |u https://learning.oreilly.com/library/view/-/9780470196120/?ar |m X:ORHE |x Aggregator |z lizenzpflichtig |3 Volltext |
| 912 | |a ZDB-30-ORH | ||
| 912 | |a ZDB-30-ORH | ||
| 936 | r | v | |a QP 620 |
| 951 | |a BO | ||
| 912 | |a ZDB-30-ORH | ||
| 049 | |a DE-91 | ||
Datensatz im Suchindex
| DE-BY-TUM_katkey | ZDB-30-ORH-04747811X |
|---|---|
| _version_ | 1829007804763996161 |
| adam_text | |
| any_adam_object | |
| author | DiJulius, John R. 1964- |
| author_facet | DiJulius, John R. 1964- |
| author_role | aut |
| author_sort | DiJulius, John R. 1964- |
| author_variant | j r d jr jrd |
| building | Verbundindex |
| bvnumber | localTUM |
| classification_rvk | QP 620 |
| collection | ZDB-30-ORH |
| ctrlnum | (DE-627-1)04747811X (DE-599)KEP04747811X (ORHE)9780470196120 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02873cam a22006612c 4500</leader><controlfield tag="001">ZDB-30-ORH-04747811X</controlfield><controlfield tag="003">DE-627-1</controlfield><controlfield tag="005">20240228114611.0</controlfield><controlfield tag="007">cr uuu---uuuuu</controlfield><controlfield tag="008">191023s2008 xx |||||o 00| ||eng c</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781118039427</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-118-03942-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1118039424</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-118-03942-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470374542</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-470-37454-2</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0470374543</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-470-37454-3</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9786611317683</subfield><subfield code="9">9786611317683</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">6611317686</subfield><subfield code="9">6611317686</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0470374551</subfield><subfield code="9">0-470-37455-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470374559</subfield><subfield code="9">978-0-470-37455-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780470196120</subfield><subfield code="9">978-0-470-19612-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)04747811X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)KEP04747811X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ORHE)9780470196120</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-627-1)04747811X</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-627</subfield><subfield code="b">ger</subfield><subfield code="c">DE-627</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">KMPP</subfield><subfield code="2">bicssc</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">DiJulius, John R.</subfield><subfield code="d">1964-</subfield><subfield code="e">VerfasserIn</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">What's the secret?</subfield><subfield code="b">to providing a world-class customer experience</subfield><subfield code="c">John R. DiJulius</subfield></datafield><datafield tag="246" ind1="3" ind2="3"><subfield code="a">To providing a world-class customer experience</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hoboken, N.J.</subfield><subfield code="b">Wiley</subfield><subfield code="c">2008</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xvi, 320 Seiten)</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">Text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">Computermedien</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">Online-Ressource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index. - Print version record</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--Jacket.</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">English.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer loyalty</subfield></datafield><datafield tag="650" ind1=" " ind2="2"><subfield code="a">Consumer Behavior</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consommateurs ; Satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consommateurs ; Fidélité</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">BUSINESS & ECONOMICS ; Customer Relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer loyalty</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Kundenorientierung</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Unternehmen</subfield></datafield><datafield tag="966" ind1="4" ind2="0"><subfield code="l">DE-91</subfield><subfield code="p">ZDB-30-ORH</subfield><subfield code="q">TUM_PDA_ORH</subfield><subfield code="u">https://learning.oreilly.com/library/view/-/9780470196120/?ar</subfield><subfield code="m">X:ORHE</subfield><subfield code="x">Aggregator</subfield><subfield code="z">lizenzpflichtig</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="936" ind1="r" ind2="v"><subfield code="a">QP 620</subfield></datafield><datafield tag="951" ind1=" " ind2=" "><subfield code="a">BO</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-ORH</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield></datafield></record></collection> |
| id | ZDB-30-ORH-04747811X |
| illustrated | Illustrated |
| indexdate | 2025-04-10T09:36:07Z |
| institution | BVB |
| isbn | 9781118039427 1118039424 9780470374542 0470374543 9786611317683 6611317686 0470374551 9780470374559 9780470196120 |
| language | English |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM |
| owner_facet | DE-91 DE-BY-TUM |
| physical | 1 Online-Ressource (xvi, 320 Seiten) illustrations |
| psigel | ZDB-30-ORH TUM_PDA_ORH ZDB-30-ORH |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Wiley |
| record_format | marc |
| spelling | DiJulius, John R. 1964- VerfasserIn aut What's the secret? to providing a world-class customer experience John R. DiJulius To providing a world-class customer experience Hoboken, N.J. Wiley 2008 1 Online-Ressource (xvi, 320 Seiten) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Print version record "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--Jacket. English. Customer services Consumer satisfaction Customer loyalty Consumer Behavior Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations Kundenorientierung Unternehmen |
| spellingShingle | DiJulius, John R. 1964- What's the secret? to providing a world-class customer experience Customer services Consumer satisfaction Customer loyalty Consumer Behavior Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations Kundenorientierung Unternehmen |
| title | What's the secret? to providing a world-class customer experience |
| title_alt | To providing a world-class customer experience |
| title_auth | What's the secret? to providing a world-class customer experience |
| title_exact_search | What's the secret? to providing a world-class customer experience |
| title_full | What's the secret? to providing a world-class customer experience John R. DiJulius |
| title_fullStr | What's the secret? to providing a world-class customer experience John R. DiJulius |
| title_full_unstemmed | What's the secret? to providing a world-class customer experience John R. DiJulius |
| title_short | What's the secret? |
| title_sort | what s the secret to providing a world class customer experience |
| title_sub | to providing a world-class customer experience |
| topic | Customer services Consumer satisfaction Customer loyalty Consumer Behavior Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations Kundenorientierung Unternehmen |
| topic_facet | Customer services Consumer satisfaction Customer loyalty Consumer Behavior Service à la clientèle Consommateurs ; Satisfaction Consommateurs ; Fidélité BUSINESS & ECONOMICS ; Customer Relations Kundenorientierung Unternehmen |
| work_keys_str_mv | AT dijuliusjohnr whatsthesecrettoprovidingaworldclasscustomerexperience AT dijuliusjohnr toprovidingaworldclasscustomerexperience |