APA-Zitierstil (7. Ausg.)

Brunner, R., Emery, S., & Hall, R. (2010). Walking the walk: Having your customers love you. FTPress Delivers.

Chicago-Zitierstil (17. Ausg.)

Brunner, Robert, Stewart Emery, und Russ Hall. Walking the Walk: Having Your Customers Love You. Upper Saddle River, N.J: FTPress Delivers, 2010.

MLA-Zitierstil (9. Ausg.)

Brunner, Robert, et al. Walking the Walk: Having Your Customers Love You. FTPress Delivers, 2010.