APA (7th ed.) Citation

Franz, P., & Kirchmer, M. (2012). Value-driven business process management: The value-switch for lasting competitive advantage. McGraw-Hill.

Chicago Style (17th ed.) Citation

Franz, Peter, and Mathias Kirchmer. Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. New York: McGraw-Hill, 2012.

MLA (9th ed.) Citation

Franz, Peter, and Mathias Kirchmer. Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. McGraw-Hill, 2012.