APA (7th ed.) Citation

Carroll, J. M. (2000). Making use: Scenario-based design of human-computer interactions. MIT Press.

Chicago Style (17th ed.) Citation

Carroll, John M. Making Use: Scenario-based Design of Human-computer Interactions. Cambridge, Mass: MIT Press, 2000.

MLA (9th ed.) Citation

Carroll, John M. Making Use: Scenario-based Design of Human-computer Interactions. MIT Press, 2000.