Organizational behavior:
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
New York, NY
McGraw Hill
[2022]
|
| Ausgabe: | 5th edition, international student edition is for use outside of the U.S. |
| Schriftenreihe: | M start here.
|
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032765567&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | xiii, 367 Seiten Illustrationen |
| ISBN: | 9781260598155 1260598152 |
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Datensatz im Suchindex
| _version_ | 1819334399167037440 |
|---|---|
| adam_text | ontents ‘ ~ ‘ Sf 1ոո Introduction ·֊—......... .......................·.............................*...................... ՜”....................~~ .................’*■...................................................... У . THE EMERGING WORKPLACE LANDSCAPE 12 Historical Foundations of Organizational Behavior 4 Diversity and the Inclusive Workplace 12 WHY ORGANIZATIONAL BEHAVIOR IS IMPORTANT 5 Work-Life Integration 13 Remote Work 15 Employment Relationships 16 Why OB Is Important for You 5 Why OB Is Important for Organizations 6 MARS MODEL OF INDIVIDUAL BEHAVIOR AND PERFORMANCE 17 Connecting the Dots՛. An Integrative Model of Organizational Behavior 9 Employee Motivation 17 Ability 18 ANCHORS OF ORGANIZATIONAL BEHAVIOR KNOWLEDGE 10 Role Perceptions 18 Situational Factors 20 The Systematic Research Anchor 10 Jacob Ammentorp Lund/Ammentorp/123RF TYPES OF INDIVIDUAL BEHAVIOR 20 Task Performance 20 The Practical Orientation Anchor 11 ■ ?с ,;тк::ие!:юп to the Field of ;՝:рллrational Behavior 2 Organizational Citizenship 20 Counterproductive Work Behaviors 21 The Multidisciplinary Anchor 11 WELCOME TO THE FIELD OF ORGANIZATIONAL BEHAVIOR! 3 Joining and Staying with the Organization 21 The Contingency Anchor 11 Maintaining Work Attendance 21 The Multiple Levels of Analysis Anchor 12 What Is Organizational Behavior? 3 ■~~1?.··.φ ΐΙΓ4ΐ i. ■■.-..r4W!T i-„.TL. ļ·,ц |, Λ».-, աւսո-դ’ . : THE JOURNEY BEGINS 22 t.i уітгпшмт.-ггптвіцт.іі^д.і»» ■—՛ич—·ι— Ί-.ι .ui.՛. m įpU ЩИ Individual Behavior and Processes 30 ----- ---------------------- ---------- ...---------------------------
......----------------------- ----------------------,----------- 2 Individual Differences: Personality and Values зо PERSONALITY AND THE FIVE-FACTOR MODEL IN ORGANIZATIONS 31 What Causes Personality: Nature versus Nurture 31 Five-Factor Model of Personality 32 Vi ------ і..., , ---------------.----------- ---------- --------------- - OTHER PERSONALITY CONCEPTS: THE DARK TRIAD AND MBTI TYPES 35 The Dark Triad 35 Jungian Personality Theory and the Myers-Briggs Type Indicator 36 VALUES IN THE WORKPLACE 37 Types of Values 38 ------------- і---------------------------....................... ■—..................................... .......... — ----- J Values and Individual Behavior 39 Values Congruence 40 ETHICAL VALUES AND BEHAVIOR 40 Four Ethical Principles 41 Moral intensity, Moral Sensitivity, and Situational Influences 41 Supporting Ethical Behavior 42
WORK-RELATED STRESS AND ITS MANAGEMENT 90 General Adaptation Syndrome 91 Consequences of Distress 91 Stressors: The Causes of Stress 92 Individual Differences in Stress 93 Managing Work-Related Stress 93 S Employee Motivation 102 EMPLOYEE MOTIVATION, DRIVES, AND NEEDS 103 Employee Drives and Needs 104 Individual Differences in Needs 105 DRIVE-BASED MOTIVATION THEORIES 105 Four-Drive Theory 105 Maslow s Needs Hierarchy Theory 107 Intrinsic and Extrinsic Motivation 108 Yuri Arcurs/E+/Getty Images VALUES ACROSS CULTURES 43 Learned Needs Theory 109 IMPROVING PERCEPTIONS 66 Individualism and Collectivism 43 Awareness of Perceptual Biases 66 Power Distance 44 Improving Self-Awareness 67 Uncertainty Avoidance 44 Meaningful Interaction 68 Achievement-Nurturing Orientation 44 Caveats about Cross-Cultural Knowledge 44 Workplace Emotions, Attitudes, and Stress 76 h EMOTIONS IN THE WORKPLACE 77 3 Perceiving Ourselves and Others in Organizations 52 SELF-CONCEPT: HOW WE PERCEIVE OURSELVES 53 Self-Concept Complexity, Consistency, and Clarity 53 Self-Enhancement 55 Self-Verification 56 Self-Evaluation 56 The Social Self 57 Self-Concept and Organizational Behavior 58 PERCEIVING THE WORLD AROUND US 58 Perceptual Organization and Interpretation 59 SPECIFIC PERCEPTUAL PROCESSES AND PROBLEMS 61 Stereotyping in Organizations 61 Attribution Theory 63 EXPECTANCY THEORY OF MOTIVATION 109 Expectancy Theory in Practice 110 ORGANIZATIONAL BEHAVIOR MODIFICATION AND SOCIAL COGNITIVE THEORY 111 Organizational Behavior Modification 112 Social Cognitive Theory 113 GOAL SETTING AND FEEDBACK 114 Emotions,
Attitudes, and Behavior 79 Characteristics of Effective Feedback 114 Cognitive Dissonance 81 Sources of Feedback 116 Emotions and Personality 82 Evaluating Goal Setting and Feedback 116 Types of Emotions 78 MANAGING EMOTIONS AT WORK 82 Emotional Display Norms across Cultures 83 Strategies for Displaying Expected Emotions 83 ORGANIZATIONAL JUSTICE 117 Distributive Justice and Equity Theory 117 Procedural and Interactional Justice 119 EMOTIONAL INTELLIGENCE 84 Emotional Intelligence Outcomes and Development 85 JOB SATISFACTION 86 Job Satisfaction and Work Behavior 86 Job Satisfaction and Performance 87 Job Satisfaction and Customer Satisfaction 88 Job Satisfaction and Business Ethics 89 ORGANIZATIONAL COMMITMENT 89 Seif-Fulfilling Prophecy 64 Consequences of Affective and Continuance Commitment 89 Other Perceptual Effects 65 Building Organizational Commitment 90 Dean Drobot/Shutterstock CONTENTS vii
JOB DESIGN 120 Job Design and Work Efficiency 121 IDENTIFYING PROBLEMS AND OPPORTUNITIES 137 IMPLEMENTING AND EVALUATING DECISIONS 144 Implementing Decisions 144 Problems with Job Specialization 122 Problems with Problem Identification 138 Job Design and Work Motivation 122 Identifying Problems and Opportunities More Effectively 139 Escalation of Commitment 145 Scientific Management 121 Job Design Practices That Motivate 124 SEARCHING FOR, EVALUATING, AND CHOOSING ALTERNATIVES 139 Problems with Goals 139 6 Decision Making and Creativity 134 RATIONAL CHOICE DECISION MAKING 135 Rational Choice Decision Process 137 Problems with Rational Choice Decision Making 137 Problems with Information Processing 139 Problems with Maximization 141 Evaluating Opportunities 142 EMOTIONS AND INTUITION IN DECISION MAKING 142 Evaluating Decisions 144 Evaluating Decision Outcomes More Effectively 146 CREATIVITY 146 The Creative Process 146 Characteristics of Creative People 147 Organizational Conditions Supporting Creativity 148 Activities That Encourage Creativity 149 EMPLOYEE INVOLVEMENT IN DECISION MAKING 150 Emotions and Making Choices 142 Benefits of Employee Involvement 151 Intuition and Making Choices 143 Contingencies of Employee Involvement 151 Making Choices More Effectively 143 ШМЙЩЁ Team Processes 158 7 Team Dynamics 158 TEAMS AND INFORMAL GROUPS 159 Informal Groups 160 BENEFITS AND LIMITATIONS OF TEAMS 161 The Challenges of Teams 161 A MODEL OF TEAM EFFECTIVENESS 163 Organizational and Team Environment 164 TEAM DESIGN ELEMENTS 165 TEAM PROCESSES 168 Team Development 168 Team Norms
168 Team Roles 170 Team Cohesion 170 Task Characteristics 165 Team Trust 172 Team Size 165 Team Mental Models 172 Team Composition 166 Improving Team Processes through Team Building 173 SELF-DIRECTED AND REMOTE (VIRTUAL) TEAMS 174 Self-Directed Teams 174 Remote (Virtual) Teams 174 TEAM DECISION MAKING 176 Constraints on Team Decision Making 176 Improving Decision Making and Creativity in Teams 177 8 Communicating in Teams and Organizations 186 THE IMPORTANCE OF COMMUNICATION 187 A MODEL OF COMMUNICATION 188 Influences on Effective Encoding and Decoding 189 COMMUNICATION CHANNELS 189 Kaiskynet Studio/Shutterstock viii CONTENTS Internet and Digital Communication 190
Problems with Email and Other Digital Message Channels 191 Social Media Communication in the Workplace 191 Nonverbal Communication 192 CHOOSING THE BEST COMMUNICATION CHANNEL 194 Direct Communication with Top Management 203 COMMUNICATING THROUGH THE GRAPEVINE 203 Social Acceptance 195 Media Richness 195 Communication Channels and Persuasion 197 COMMUNICATION BARRIERS (NOISE) 198 Information Overload 198 CROSS-CULTURAL AND GENDER COMMUNICATION 199 Nonverbal Differences across Cultures 199 Gender Differences in Communication 200 IMPROVING INTERPERSONAL COMMUNICATION 200 Getting Your Message Across 200 Active Listening 201 IMPROVING COMMUNICATION THROUGHOUT THE HIERARCHY 201 Individual Differences in Organizational Politics 226 Minimizing Organizational Politics 226 Grapevine Characteristics 203 Grapevine Benefits and Limitations 203 Synchronlcity 195 Social Presence 195 ORGANIZATIONAL POLITICS 225 9 Power and Influence in the Workplace 210 THE MEANING OF POWER 211 SOURCES OF POWER IN ORGANIZATIONS 212 Legitimate Power 213 Reward Power 214 Coercive Power 214 Expert Power 214 Referent Power 214 Deference to Power 215 CONTINGENCIES AND CONSEQUENCES OF POWER 215 Contingencies of Power 215 Consequences of Power 216 THE POWER OF SOCIAL NETWORKS 217 Social Capital and Sources of Power 217 Gaining Power through Social Networks 217 INFLUENCING OTHERS 220 10 Conflict and Negotiation in the Workplace 232 THE MEANING AND CONSEQUENCES OF CONFLICT 233 Is Conflict Good or Bad? 234 THE EMERGING VIEW: TASK AND RELATIONSHIP CONFLICT 235 Task Conflict 235 Relationship Conflict 235 Minimizing
Relationship Conflict during Task Conflict 236 CONFLICT PROCESS MODEL 236 STRUCTURAL SOURCES OF CONFLICT IN ORGANIZATIONS 237 Incompatible Goals 237 Differentiation 237 Interdependence 238 Scarce Resources 238 Ambiguous Rules 238 Communication Problems 238 INTERPERSONAL CONFLICT HANDLING STYLES 239 Workspace Design 202 Types of Influence Tactics 220 Choosing the Best Conflict-Handling Style 239 Digitally Based Organizational Communication 202 Consequences and Contingencies of Influence Tactics 224 Cultural and Gender Differences in Conflict-Handling Styles 241 STRUCTURAL APPROACHES TO CONFLICT MANAGEMENT 242 Emphasize Superordinate Goals 242 Reduce Differentiation 242 Improve Communication and Mutual Understanding 243 Reduce Interdependence 243 Increase Resources 244 Clarify Rules and Procedures 244 THIRD-PARTY CONFLICT RESOLUTION 244 Choosing the Best Third-Party Intervention Strategy 245 RESOLVING CONFLICT THROUGH NEGOTIATION 245 Distributive versus Integrative Approaches to Negotiation 245 Preparing to Negotiate 246 The Negotiation Process 247 The Negotiation Setting 249 CONTENTS ix
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| author | McShane, Steven L. Von Glinow, Mary Ann Young 1949- |
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| id | DE-604.BV047363642 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T19:17:22Z |
| institution | BVB |
| isbn | 9781260598155 1260598152 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032765567 |
| oclc_num | 1260149118 |
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| owner_facet | DE-1050 DE-473 DE-BY-UBG |
| physical | xiii, 367 Seiten Illustrationen |
| publishDate | 2022 |
| publishDateSearch | 2022 |
| publishDateSort | 2022 |
| publisher | McGraw Hill |
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| spellingShingle | McShane, Steven L. Von Glinow, Mary Ann Young 1949- Organizational behavior |
| title | Organizational behavior |
| title_auth | Organizational behavior |
| title_exact_search | Organizational behavior |
| title_full | Organizational behavior Steven L. McShane (University of Newcastle (Australia), Mary Ann Von Glinow (Florida International University) |
| title_fullStr | Organizational behavior Steven L. McShane (University of Newcastle (Australia), Mary Ann Von Glinow (Florida International University) |
| title_full_unstemmed | Organizational behavior Steven L. McShane (University of Newcastle (Australia), Mary Ann Von Glinow (Florida International University) |
| title_short | Organizational behavior |
| title_sort | organizational behavior |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=032765567&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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