APA (7th ed.) Citation

Maleshkova, M., Kühl, N., & Jussen, P. (2020). Smart service management: Design guidelines and best practices. Springer. https://doi.org/10.1007/978-3-030-58182-4

Chicago Style (17th ed.) Citation

Maleshkova, Maria, Niklas Kühl, and Philipp Jussen. Smart Service Management: Design Guidelines and Best Practices. Cham: Springer, 2020. https://doi.org/10.1007/978-3-030-58182-4.

MLA (9th ed.) Citation

Maleshkova, Maria, et al. Smart Service Management: Design Guidelines and Best Practices. Springer, 2020. https://doi.org/10.1007/978-3-030-58182-4.