Crisis communication: managing stakeholder relationships
"Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence - just to name a few. For organizations, crises are pervasive, challenging and catastrophic, as well as opportunitie...
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Abingdon, Oxon
Routledge
2020
|
| Schlagwörter: | |
| Links: | https://www.taylorfrancis.com/books/9780429437380 |
| Zusammenfassung: | "Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence - just to name a few. For organizations, crises are pervasive, challenging and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated in each chapter are global case studies, ethical challenges and practitioner considerations. Online resources include an extensive set of multi-media materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development. Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing and Strategic Management"-- |
| Beschreibung: | Description based on online resource; title from digital title page (viewed on October 17, 2019) |
| Umfang: | 1 online resource (xix, 319 pages) |
| ISBN: | 9780429437380 0429437382 9780429793882 042979388X |
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| 520 | |a "Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence - just to name a few. For organizations, crises are pervasive, challenging and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated in each chapter are global case studies, ethical challenges and practitioner considerations. Online resources include an extensive set of multi-media materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development. Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing and Strategic Management"-- | ||
| 650 | 4 | |a Communication in crisis management | |
| 650 | 4 | |a Public relations / Management | |
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Datensatz im Suchindex
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| author | Diers-Lawson, Audra 1975- |
| author_facet | Diers-Lawson, Audra 1975- |
| author_role | aut |
| author_sort | Diers-Lawson, Audra 1975- |
| author_variant | a d l adl |
| building | Verbundindex |
| bvnumber | BV047008382 |
| collection | ZDB-7-TFC |
| ctrlnum | (ZDB-7-TFC)9780429437380 (DE-599)BVBBV047008382 |
| dewey-full | 659.2 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 659 - Advertising and public relations |
| dewey-raw | 659.2 |
| dewey-search | 659.2 |
| dewey-sort | 3659.2 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV047008382 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T19:07:09Z |
| institution | BVB |
| isbn | 9780429437380 0429437382 9780429793882 042979388X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-032415919 |
| open_access_boolean | |
| physical | 1 online resource (xix, 319 pages) |
| psigel | ZDB-7-TFC |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Routledge |
| record_format | marc |
| spelling | Diers-Lawson, Audra 1975- Verfasser aut Crisis communication managing stakeholder relationships Audra Diers-Lawson Abingdon, Oxon Routledge 2020 © 2020 1 online resource (xix, 319 pages) txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from digital title page (viewed on October 17, 2019) "Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence - just to name a few. For organizations, crises are pervasive, challenging and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated in each chapter are global case studies, ethical challenges and practitioner considerations. Online resources include an extensive set of multi-media materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development. Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing and Strategic Management"-- Communication in crisis management Public relations / Management https://www.taylorfrancis.com/books/9780429437380 Verlag URL des Erstveroeffentlichers Volltext |
| spellingShingle | Diers-Lawson, Audra 1975- Crisis communication managing stakeholder relationships Communication in crisis management Public relations / Management |
| title | Crisis communication managing stakeholder relationships |
| title_auth | Crisis communication managing stakeholder relationships |
| title_exact_search | Crisis communication managing stakeholder relationships |
| title_full | Crisis communication managing stakeholder relationships Audra Diers-Lawson |
| title_fullStr | Crisis communication managing stakeholder relationships Audra Diers-Lawson |
| title_full_unstemmed | Crisis communication managing stakeholder relationships Audra Diers-Lawson |
| title_short | Crisis communication |
| title_sort | crisis communication managing stakeholder relationships |
| title_sub | managing stakeholder relationships |
| topic | Communication in crisis management Public relations / Management |
| topic_facet | Communication in crisis management Public relations / Management |
| url | https://www.taylorfrancis.com/books/9780429437380 |
| work_keys_str_mv | AT dierslawsonaudra crisiscommunicationmanagingstakeholderrelationships |