Services - SERVICES 2020 16th World Congress : held as part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18-20, 2020 : proceedings - Ferreira, Joao Eduardo; Palanisamy, Balaji; Ye, Kejiang; Kantamneni, Siva; Zhang, Liang-Jie (Programming and software engineering, 2020)