Business process management 18th international conference, BPM 2020, Seville, Spain, september 13-18, 2020 : proceedings - Fahland, Dirk 1980-; Ghidini, Chiara ca. 20./21. Jh; Becker, Jörg 1959-; Dumas, Marlon 1970- (Lecture notes in computer science, 2020)