Electronic government 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, proceedings - Viale Pereira, Gabriela; Janssen, Marijn; Lee, Habin; Lindgren, Ida; Rodríguez Bolívar, Manuel Pedro; Scholl, Hans Jochen; Zuiderwijk, Anneke (Springer, 2020)