Delighting Customers: How to build a customer-driven organization
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of m...
Gespeichert in:
| Beteiligte Personen: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Dordrecht
Springer Netherlands
1994
|
| Ausgabe: | 1st ed. 1994 |
| Schlagwörter: | |
| Links: | https://doi.org/10.1007/978-94-011-1206-2 https://doi.org/10.1007/978-94-011-1206-2 |
| Zusammenfassung: | Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book |
| Umfang: | 1 Online-Ressource (XVI, 243 p) |
| ISBN: | 9789401112062 |
| DOI: | 10.1007/978-94-011-1206-2 |
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| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-94-011-1206-2 |
| edition | 1st ed. 1994 |
| format | Electronic eBook |
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| id | DE-604.BV046873505 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T19:03:23Z |
| institution | BVB |
| isbn | 9789401112062 |
| language | English |
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| publisher | Springer Netherlands |
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| spelling | Donovan, P. Verfasser aut Delighting Customers How to build a customer-driven organization by P. Donovan, T. Samler 1st ed. 1994 Dordrecht Springer Netherlands 1994 1 Online-Ressource (XVI, 243 p) txt rdacontent c rdamedia cr rdacarrier Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book Operations Management Production management Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Samler, T. aut Erscheint auch als Druck-Ausgabe 9789401045285 Erscheint auch als Druck-Ausgabe 9780412610103 Erscheint auch als Druck-Ausgabe 9789401112079 https://doi.org/10.1007/978-94-011-1206-2 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Donovan, P. Samler, T. Delighting Customers How to build a customer-driven organization Operations Management Production management Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Delighting Customers How to build a customer-driven organization |
| title_auth | Delighting Customers How to build a customer-driven organization |
| title_exact_search | Delighting Customers How to build a customer-driven organization |
| title_full | Delighting Customers How to build a customer-driven organization by P. Donovan, T. Samler |
| title_fullStr | Delighting Customers How to build a customer-driven organization by P. Donovan, T. Samler |
| title_full_unstemmed | Delighting Customers How to build a customer-driven organization by P. Donovan, T. Samler |
| title_short | Delighting Customers |
| title_sort | delighting customers how to build a customer driven organization |
| title_sub | How to build a customer-driven organization |
| topic | Operations Management Production management Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Operations Management Production management Kundenmanagement |
| url | https://doi.org/10.1007/978-94-011-1206-2 |
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