APA (7th ed.) Citation

Johnson, M. D., Herrmann, A., Huber, F., & Gustafsson, A. (1997). Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty (1st ed. 1997.). Gabler Verlag. https://doi.org/10.1007/978-3-322-84509-2

Chicago Style (17th ed.) Citation

Johnson, Michael D., Andreas Herrmann, Frank Huber, and Anders Gustafsson. Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty. 1st ed. 1997. Wiesbaden: Gabler Verlag, 1997. https://doi.org/10.1007/978-3-322-84509-2.

MLA (9th ed.) Citation

Johnson, Michael D., et al. Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty. 1st ed. 1997. Gabler Verlag, 1997. https://doi.org/10.1007/978-3-322-84509-2.