Verfügbarkeit: Delivering Dispute Resolution | Technische Universität München

Delivering Dispute Resolution: a holistic review of models in England and Wales

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Bibliographische Detailangaben
Beteilige Person:	Hodges, Christopher J. S. 1954- (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	München C.H.Beck 2019 Baden-Baden Nomos Verlagsgesellschaft 2019 Oxford Hart Publishing 2019
Ausgabe:	1. Auflage
Schlagwörter:	Konflikt Beilegung Großbritannien Streitbeilegung Dispute Resolution Streitbeilegungssysteme
Links:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031548281&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	600 Seiten 24 cm x 17 cm
ISBN:	9783406748424 9781509916894 9783848761388 3406748422

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Datensatz im Suchindex

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adam_text	DETAILED CONTENTS EXECUTIVE SUMMARY V FOREWORD BY LORD THOMAS OFCWMGIEDD VII THANKS IX BRIEF CONTENTS XIII ABBREVIATIONS XXV LIST OF FIGURES XXIX 1. INTRODUCTION 1 I. TYPES OF DISPUTES COVERED 1 II. THE BASIC MODELS OF DISPUTE RESOLUTION 2 A. MODES 2 B. STRUCTURES 4 C. TECHNIQUES 5 D. EVOLUTION AND DIVERSIFICATION 5 III. THE INCIDENCE OF MAJOR TYPES OF CLAIMS 6 IV. THEMES 11 A. TECHNIQUES 11 B. TECHNOLOGY 12 C. COST 13 D. COMPARISONS AND OPTIONS 13 E. INTERMEDIARIES 14 F. SHIFT IN FUNDING 15 G. USER-FRIENDLINESS 16 H. THE WIDENING OF OBJECTIVES 16 I. AFFECTING BEHAVIOUR 17 J. EVOLUTION IN THE LEGAL THEORIES AND THE BASIS OF TRIGGERING COMPENSATION 20 K. FAIRNESS 20 V. THE NEED FOR A REDESIGN 22 A. THE NEED TO ACCEPT THE FAILURE OF THE ADVERSARIAL MODEL 22 B. COMPILING THE PARTS 23 C. WE RE PAYING FOR ALL THIS 25 VI. EVALUATING THE SYSTEM 26 A. BEST PRACTICE IN EVALUATING REFORM 26 B. ADOPTING USERS VIEWPOINTS 26 C. OBJECTIVES AND FUNCTIONS 27 D. EVALUATION CRITERIA 28 E. DURATIONS 29 XVI DETAILED CONTENTS PART A SETTING THE SCENE 2. AFFECTING BEHAVIOUR 33 I. UNDERSTANDING HOW TO AFFECT BEHAVIOUR 34 A. TRADITIONAL THEORY: DETERRENCE 34 B. COMPLIANCE AND RESISTANCE WITHIN ORGANISATIONS 38 C. THE SCIENCE OF HUMAN BEHAVIOUR 40 D. BLAMING PREVENTS LEARNING: AVIATION SAFETY AND THE NHS 42 E. DEVELOPMENTS IN GOVERNMENT POLICY ON REGULATION AND ENFORCEMENT 45 F. REVISITING ORGANISATIONS AND CULTURE 48 G. ETHICAL BUSINESS PRACTICE AND ETHICAL BUSINESS REGULATION 49 H. PUBLIC SECTOR ORGANISATIONS 50 I. BUILDING AN OPEN AND ETHICAL CULTURE 51 J. REDEFINING ACCOUNTABILITY 53 K. SWITCHING PARADIGMS OF AFFECTING BEHAVIOUR 54 L. IMPLICATIONS FOR DISPUTE RESOLUTION SYSTEMS 55 II. A SYSTEMIC APPROACH 56 A. THE PROBLEM-SOLVING PARADIGM 56 B. THE CORE FUNCTIONS 58 C. DELIVERY OF THE CORE FUNCTIONS 59 D. DELIVERING THE FUNCTIONS 63 E. THE CONSUMER MARKETS EXAMPLE 65 3. PEOPLE S PROBLEMS: INCIDENCE, TYPES, PATHWAYS AND OBJECTIVES 68 I. PEOPLE S LEGAL PROBLEMS 68 II. INCIDENCE AND TYPES OF CONSUMER PROBLEMS 74 III. WHAT PATHWAYS DO PEOPLE CHOOSE? 76 A. SURVEY EVIDENCE ON PATHWAYS 76 B. GENERAL REASONS TO SEEK LEGAL ADVICE 91 C. RESPONSES TO CONSUMER COMPLAINTS 92 IV. WHAT ARE PEOPLE SEEKING? 95 A. PUBLIC SECTOR COMPLAINTS 95 B. CONSUMER COMPLAINTS 96 C. PERSONAL INJURY CLAIMS 98 V. CONCLUSIONS 104 4. COURTS 105 I. INTRODUCTION 105 A. THE COURT SYSTEM 105 II. COURT USERS RESEARCH 106 III. COUNTY COURTS AND SMALL CLAIMS 113 A. MEDIATION AND SMALL CLAIMS 114 B. STATISTICS H6 IV. HIGH COURT H9 DETAILED CONTENTS XVII V. BUSINESS AND PROPERTY COURTS 121 A. THE CHANCERY DIVISION 122 B. REFORMS OF PROCEDURE 125 C. DISCLOSURE 126 D. ENVIRONMENTAL CASES 127 VI. DURATION 128 VII. ALTERNATIVE STRATEGIES FOR BUSINESS DISPUTES 131 VIII. CONCLUSIONS 132 5. THE COURTS: A STORY OF COSTS AND FUNDING PROBLEMS 134 I. OVERVIEW 134 A. FUNDING OPTIONS 134 B. THE HISTORICAL CONTEXT AND FUNDING CONUNDRUM 135 II. THE HISTORY OF CONTINUOUS REFORM 137 A. THE WOOLF REFORMS OF CIVIL PROCEDURE 137 B. FROM LEGAL AID TO CONDITIONAL FEES 138 C. RECOVERABILITY OF SUCCESS FEES AND ATE PREMIUMS 141 D. COSTS AND FUNDING 143 E. REFERRAL FEES 145 F. CLAIMS MANAGEMENT COMPANIES 146 G. COMPENSATION CULTURE 150 H. AUSTERITY AND THE 2013 DEMISE OF LEGAL AID 151 I. 2013 IMPLEMENTATION OF THE JACKSON AND OTHER REFORMS 158 J. WHIPLASH CLAIMS 162 K. COURT FEES 164 L. THE FLOOD OF LITIGANTS IN PERSON 165 M. FIXED COSTS 166 N. THE COSTS PROBLEM THAT WOULD NOT GO AWAY 168 O. SHIFTING SANDS: LIBERALISATION OF LEGAL SERVICES 170 P. FURTHER DEVELOPMENTS 171 Q. POST-LEGISLATIVE REVIEW OF LASPO 172 R. A NEW POLICY 175 III. CONCLUSIONS 176 6. ADR 180 I. ADR AND THE COURTS 180 A. POLICY ON INTRODUCING ADR INTO CIVIL PROCEDURE 181 B. ISSUES WITH MEDIATION AND ADR 184 7. DIGITISATION OF THE COURTS 187 I. COURTS AND IT 187 A. ODR !88 B. THE CONCEPT OF THE ONLINE COURT 189 C. ISSUES ARISING 194 D. MONEY CLAIM ONLINE 195 XVIII DETAILED CONTENTS II. HIE HMCTS REFORM PROGRAMME 196 A. OUTLINE OF THE REFORM PROJECT 196 B. UNIFICATION 200 III. CONCLUSIONS 200 8. HELPING PEOPLE WITH PROBLEMS 201 I. THE INFORMATION AND ADVICE LANDSCAPE 201 A. ADVICE LANDSCAPE 201 B. PRO BONO ARRANGEMENTS 202 C. DIVERSITY AND COORDINATION 205 II. PROBLEM-SOLVING PATHWAYS: DELIVERING COORDINATED EXPERTISE 206 A. PROBLEM-SOLVING COURTS 207 B. SOCIAL WELFARE CASES: PROBLEM CLUSTERS AND ROOT CAUSES 208 III. CONCLUSIONS 214 PARTB TYPES OF DISPUTES 9. CONSUMER-TRADER DISPUTES 217 I. OVERVIEW 217 II. PATHWAYS 218 A. CITIZENS ADVICE 218 B. COURTS 220 C. BUSINESS COMPLAINT FUNCTIONS 220 D. RESOLVER 221 E. STATISTICS 224 F. ALTERNATIVE DISPUTE RESOLUTION AND CONSUMER OMBUDSMEN 225 G. OMBUDSMEN PROCESSES 227 H. STATISTICS ON SOME LEADING CONSUMER OMBUDSMEN 228 I. THE EU CONSUMER ADR REGULATORY SCHEME 232 J. ONLINE DISPUTE RESOLUTION 233 K. EU CROSS-BORDER DISPUTES: ECC-NET AND THE ODR PLATFORM 234 HI. CONSUMER REDRESS FACILITATED BY REGULATORY AUTHORITIES 235 A. REGULATORY REDRESS POWERS 235 B. OVERSEEING DELIVERY OF REDRESS 237 C. EXAMPLES OF REGULATORY REDRESS PAID 238 D. THE BEHAVIOURAL CONTEXT OF REGULATORY ENFORCEMENT 239 IV. CORE FUNCTIONS 240 A. INFORMATION 240 B. ADVICE AND ASSISTANCE 241 C. DISPUTE RESOLUTION PATHWAYS 242 D. COLLECTING, AGGREGATING AND FEEDING BACK DATA 244 E. AFFECTING BEHAVIOUR 248 V. CONCLUSIONS 249 DETAILED CONTENTS XIX 10. PERSONAL INJURIES 251 I. OVERVIEW 251 A. SWITCHING BY SOLICITORS 252 B. STATISTICS 255 II. PATHWAYS 259 A. ROAD TRAFFIC, EMPLOYERS LIABILITY AND PUBLIC LIABILITY: THE PORTAL 259 B. PORTAL STATISTICS 261 C. PROPOSED NEW PORTAL 264 III. WORKPLACE INJURIES 265 A. AFFECTING THE INCIDENCE OFWORKPLACE INJURIES 266 IV. CLINICAL INJURIES 268 A. PRIVATE HEALTHCARE 268 B. PUBLIC HEALTHCARE 270 C. TYPES OF CLAIMS: OBSTETRICS DOMINATE COST 274 D. HIGH CLAIM FAILURE RATES 275 E. OUTCOMES OF CLAIMS 276 F. DISPROPORTIONALITY BETWEEN COSTS AND DAMAGES 278 G. INEXORABLY RISING COST OF CLINICAL CLAIMS 279 H. DRIVERS OF COSTS AND SUCCESS RATES 281 I. PROPOSALS ON PERSONAL INJURY FIXED COSTS 284 J. THE DISCOUNT RATE 286 K. COSTING DAMAGES AT PRIVATE RATES 287 L. DIFFERENTIAL USE OF MEDIATION 288 M. DURATION 289 N. SUMMARY 290 O. ATTEMPTS TO INTRODUCE AN ADMINISTRATIVE REDRESS SCHEME 291 V. THE HEALTH SERVICE OMBUDSMAN 295 VI. DISCUSSION 302 A. WORKPLACE, PUBLIC AND ROAD TRAFFIC INJURIES 302 B. NHS CLINICAL CLAIMS 303 C. THE PERENNIAL PROBLEM OF CULTURE IN THE NHS 304 D. A NO BLAME CULTURE IS ESSENTIAL 307 E. AFFECTING BEHAVIOUR 309 VII. RECOMMENDATIONS 309 11. FAMILY DISPUTES 310 I. INTRODUCTION 310 II. DIVORCE 312 A. DIGITISING THE PROCESS 313 III. PUBLIC LAW 315 A. THE CARE CRISIS 316 B. PROBLEM-SOLVING COURTS, SETTLEMENT CONFERENCES AND FDACS 318 C. DIGITISATION 323 XX DETAILED CONTENTS IV. PRIVATE LAW 323 A. LEGAL AID, COURT FEES AND LITIGANTS IN PERSON 325 B. MIAMS 327 C. CONCLUSIONS ON PRIVATE LAW CASES 331 D. DURATION 332 V. FINANCIAL REMEDIES 332 VI. SCHOLARLY THOUGHTS ON TRANSFORMATIONS 334 VII. CONCLUSIONS 336 A. CORE FUNCTIONS 33 ^ 12. PROPERTY 340 I. INTRODUCTION 340 A. SECTOR STATISTICS 342 II. PATHWAYS 343 A. HISTORICAL DISPUTE PATHWAYS 343 B. COURTS AND TRIBUNALS 344 C. LETTING AND MANAGING AGENTS 346 D. NEW HOMES 353 E. SOCIAL HOUSING 356 F. RATIONALISATION OF THE ADVICE AND OMBUDSMAN LANDSCAPE 360 III. CONCLUSIONS 362 IV. RECOMMENDATIONS 363 13. COMPLAINTS AGAINST THE STATE 364 I. OVERVIEW 364 II. INTERNAL COMPLAINTS PROCEDURES AND APPEALS 366 A. DESCRIPTION 366 B. REFORMS 366 C. CONCERNS WITH INITIAL DECISION-MAKING 368 III. TRIBUNALS 371 A. OUTLINE OF THE TRIBUNALS SYSTEM 371 B. USAGE STATISTICS 374 C. FEES 378 D. DURATION 378 E. DIGITISATION, REFORM AND PROBLEM SOLVING 379 F. EXAMPLES OF INNOVATIONS IN PROCESS 382 G. SOCIAL ENTITLEMENT 385 H. ONLINE SSCS PROJECT: A CONTINUOUS ONLINE HEARING 387 I. IMMIGRATION AND ASYLUM 389 J. PROCESS INNOVATIONS IN THE IAC 392 K. SOME POLICY CONSIDERATIONS IN INNOVATIONS 394 IV. SUING THE STATE 394 A. THE ADR PLEDGE ] ZZZZZZZ . . . . . ..395 V. JUDICIAL REVIEW 395 A. DESCRIPTION 395 B - USAGE 1...1I.396 C. DURATION 400 DETAILED CONTENTS XXI VI. PUBLIC OMBUDSMEN 400 A. FUNCTION AND ORIGINS 400 B. THE OMBUDSMAN PROCESS 401 C. PHSO STATISTICS 403 D. DURATION 410 E. HEALTH SERVICE OMBUDSMAN 411 F. OPERATIONAL REFORM OF PHSO 412 G. LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN 413 H. PROPOSALS FOR STRUCTURAL REFORM OF THE TWO OMBUDSMEN 418 VII. PUBLIC INQUIRIES 421 VIII. CORONERS 425 IX. DISCUSSION 426 A. MODERNISING PROCESSES 426 B. SUMMARY OF THE SYSTEMS 426 C. THE MULTIPLE PATHWAY ISSUE 427 D. SIMPLE POTENTIAL RATIONALISATIONS 428 E. OUTCOMES AND MEDIATION 428 F. IMPROVING DECISION-MAKING BY OFFICIALS 429 G. OBTAINING DATA TO IDENTIFY PROBLEMS AND DRIVE CHANGE 431 H. AFFECTING BEHAVIOUR AND CULTURE 432 I. MAJOR PUBLIC ISSUES 434 J. A MODEL OF A FUSED SYSTEM 436 X. RECOMMENDATIONS 438 APPENDIX: COMPLAINT MECHANISMS FOR GOVERNMENT DEPARTMENTS 438 HMRC 438 GOVERNMENT LEGAL DEPARTMENT 439 HM LAND REGISTRY 439 CROWN PROSECUTION SERVICE 440 NATIONAL CRIME AGENCY 440 HOME OFFICE 441 DEPARTMENT FOR WORK AND PENSIONS 441 DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS 442 FOOD STANDARDS AGENCY 442 DEPARTMENT FOR TRANSPORT 442 DRIVER AND VEHICLE LICENSING AUTHORITY 443 COMPETITION & MARKETS AUTHORITY 443 CHARITY COMMISSION FOR ENGLAND AND WALES 443 SERIOUS FRAUD OFFICE 444 LOCAL GOVERNMENT 444 14. SMALL BUSINESS DISPUTES 445 I. OVERVIEW 445 A. SMALL AND MEDIUM SIZED BUSINESSES IN UK 445 B. THE LEGAL NEEDS OF SMES 445 II. PATHWAYS 449 A. ARBITRATION 449 B. SMALL CLAIMS TRACK 450 XXII DETAILED CONTENTS C. THE PUBLIC PROCUREMENT REVIEW SERVICE 450 D. THE IMPORTANCE OF IDENTIFYING UNDERLYING PROBLEMS 450 E. THE GROCERIES CODE ADJUDICATOR 450 F. THE PUBS CODE ADJUDICATOR 454 G. THE SMALL BUSINESS COMMISSIONER 456 H. INTELLECTUAL PROPERTY MEDIATION SERVICE 458 I. SMES AND BANKS 458 III. PROCESS IMPROVEMENTS 460 IV. CORE FUNCTIONS 461 V. CONCLUSIONS 462 15. EMPLOYMENT DISPUTES 463 I. OVERVIEW 463 II. PATHWAYS 465 A. TYPOLOGIES 465 B. ADVICE 466 C. WORKPLACE RESOLUTION 468 D. FUNDING CONSTRAINTS AND EFFECTS 469 III. COURTS, EMPLOYMENT TRIBUNALS AND ACAS 472 A. DUPLICATION BETWEEN ETS AND COURTS 472 B. THE ET AND ACAS PROCESSES 473 C. ET PANELS 474 D. THE SHIFT TO MEDIATION 475 E. ACAS CONCILIATION 475 F. THE ACAS PROCESS 479 G. MEDIATION IN ETS 480 H. THEORETICAL ARBITRATION OPTIONS 481 I. REPRESENTATION 482 J. ET FEES: A DIVERSION FROM MODERNISATION 483 K. CURRENT CASELOAD 485 L. TYPES OF CASE 487 M. OUTCOMES 490 N. STATISTICS 491 O. PERFORMANCE DATA 494 P. INTRODUCTION OF IT 496 Q. PROPOSALS FOR AN INTEGRATED COURT AND ET JURISDICTION 496 R. ENFORCEMENT PROBLEMS 499 IV. NEW REGULATORY MECHANISMS 500 A. THE GANGMASTERS AND LABOUR ABUSE AUTHORITY (GLAA) 501 V. HMRC NATIONAL MINIMUM WAGE/NATIONAL LIVING WAGE 502 A. EMPLOYMENT AGENCY STANDARDS (EAS) 503 B. THE DIRECTOR OF LABOUR MARKET ENFORCEMENT 503 VI. PROCESS IMPROVEMENTS 505 A. ASSISTING EARLY RESOLUTION 505 B. A SIMPLIFIED PATHWAY ZZZZ.506 C. CASE TYPES Z ZZZZZSO7 DETAILED CONTENTS XXIII D. AFFECTING BEHAVIOUR 508 E. LIMITATIONS OF THE PRIVATE ENFORCEMENT MODEL AND A WIDER NEED 510 E ISSUES WITH THE REGULATORY APPROACH AND LANDSCAPE 514 G. DELIVERING INFORMATION AND INTERVENTION 515 H. A POTENTIAL LABOUR MARKET MODEL 515 I. COSTS 517 VII. RECOMMENDATIONS 518 PARTC CONCLUSIONS 16. REVIEWING THE PATHWAYS 521 I. THE OBJECTIVES 521 II. CRITERIA FOR DISPUTE RESOLUTION PATHWAYS 522 III. MODELS OF PATHWAYS 523 IV. PATHWAYS 525 A. COURTS 525 B. CONSUMERS 527 C. FAMILIES AND CHILDREN 530 D. PROPERTY 533 E. CITIZENS AND THE STATE 533 F. PERSONAL INJURIES 537 G. THENHS 538 H. WHAT IS MISSING? NEIGHBOURS AND EDUCATION 539 I. BUSINESSES 540 J. SMES 540 K. CONCLUSIONS ON EXISTING PATHWAYS 544 17. RECOMMENDATIONS 546 A FOCUS ON SOLVING PROBLEMS 546 NEED FOR A NEW DISPUTE RESOLUTION MODEL 546 INDIVIDUAL PROBLEM TYPES AND PATHWAYS 546 CONSUMERS 546 PERSONAL INJURIES 547 FAMILY 547 PROPERTY 547 COMPLAINTS AGAINST THE STATE 548 ASSISTANCE AND NEIGHBOURHOOD ISSUES 548 SMES 548 EMPLOYMENT 548 18. A NEW DESIGN FOR DISPUTE RESOLUTION ARCHITECTURE 550 I. CRITERIA FOR PATHWAYS 550 II. DESIGN PARAMETERS 550 A. INTEGRATED END-TO-END DESIGN 550 XXIV DETAILED CONTENTS B. PROBLEM-SOLVING FOCUS 551 C. THE ROLE OF COURTS IN A PLURALIST ARCHITECTURE 551 III. STAGES IN DISPUTE RESOLUTION 555 A. INFORMATION 555 B. INTEGRATING DELIVERY OF INITIAL INFORMATION, ASSISTANCE AND TRIAGE 555 C. PATHWAY SELECTION 557 D. MAKING A COMPLAINT OR CLAIM 559 E. CASE MANAGEMENT 559 F. TECHNOLOGY 559 G. DECISION-MAKING 560 IV. FURTHER DESIGN ISSUES 561 A. WHAT HUMAN ASSISTANCE IS NEEDED? 561 B. FUNDING 561 C. COST OF ACCESS 564 D. STRUCTURES 565 V. FINAL CHALLENGES 566 A. COORDINATING THE SYSTEM 566 B. LESSONS ON POLICY-MAKING 567 C. THE ULTIMATE QUESTION: REFLECTING THE VALUES OF OUR SOCIETY 569 INDEX. .571
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author	Hodges, Christopher J. S. 1954-
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geographic	Großbritannien (DE-588)4022153-2 gnd
geographic_facet	Großbritannien
id	DE-604.BV046168462
illustrated	Not Illustrated
indexdate	2024-12-20T18:44:57Z
institution	BVB
institution_GND	(DE-588)1023902869
isbn	9783406748424 9781509916894 9783848761388 3406748422
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-031548281
oclc_num	1289769200
open_access_boolean
owner	DE-M382 DE-20
owner_facet	DE-M382 DE-20
physical	600 Seiten 24 cm x 17 cm
publishDate	2019
publishDateSearch	2019
publishDateSort	2019
publisher	C.H.Beck Nomos Verlagsgesellschaft Hart Publishing
record_format	marc
spellingShingle	Hodges, Christopher J. S. 1954- Delivering Dispute Resolution a holistic review of models in England and Wales Konflikt (DE-588)4032081-9 gnd Beilegung (DE-588)4284136-7 gnd
subject_GND	(DE-588)4032081-9 (DE-588)4284136-7 (DE-588)4022153-2
title	Delivering Dispute Resolution a holistic review of models in England and Wales
title_auth	Delivering Dispute Resolution a holistic review of models in England and Wales
title_exact_search	Delivering Dispute Resolution a holistic review of models in England and Wales
title_full	Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges
title_fullStr	Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges
title_full_unstemmed	Delivering Dispute Resolution a holistic review of models in England and Wales Christopher Hodges
title_short	Delivering Dispute Resolution
title_sort	delivering dispute resolution a holistic review of models in england and wales
title_sub	a holistic review of models in England and Wales
topic	Konflikt (DE-588)4032081-9 gnd Beilegung (DE-588)4284136-7 gnd
topic_facet	Konflikt Beilegung Großbritannien
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031548281&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT hodgeschristopherjs deliveringdisputeresolutionaholisticreviewofmodelsinenglandandwales AT verlagchbeck deliveringdisputeresolutionaholisticreviewofmodelsinenglandandwales

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