On the Front Line: Organization of Work in the Information Economy
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Au...
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
Ithaca, NY
Cornell University Press
[2018]
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| Schriftenreihe: | Cornell International Industrial and Labor Relations Reports
|
| Schlagwörter: | |
| Links: | https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 https://www.degruyter.com/doi/book/10.7591/9781501724220 |
| Zusammenfassung: | The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments-such as variance in authority relations and division of labor-as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work |
| Beschreibung: | Description based on online resource; title from PDF title page (publisher's Web site, viewed 23. Jan 2019) |
| Umfang: | 1 online resource 29 tables, 6 charts/graphs |
| ISBN: | 9781501724220 |
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Datensatz im Suchindex
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| author | Frenkel, Stephen J. Korczynski, Marek Shire, Karen A. |
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| discipline | Soziologie |
| format | Electronic eBook |
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| spelling | Frenkel, Stephen J. Verfasser aut On the Front Line Organization of Work in the Information Economy Karen A. Shire, May Tam, Marek Korczynski, Stephen J. Frenkel Ithaca, NY Cornell University Press [2018] © 1999 1 online resource 29 tables, 6 charts/graphs txt rdacontent c rdamedia cr rdacarrier Cornell International Industrial and Labor Relations Reports Description based on online resource; title from PDF title page (publisher's Web site, viewed 23. Jan 2019) The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments-such as variance in authority relations and division of labor-as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work In English Industrial sociology Production management Service industries Work Arbeitsorganisation (DE-588)4002752-1 gnd rswk-swf Informationsgesellschaft (DE-588)4114011-4 gnd rswk-swf Informationswirtschaft (DE-588)4412411-9 gnd rswk-swf Arbeitssoziologie (DE-588)4138757-0 gnd rswk-swf Arbeitsbelastung (DE-588)4002643-7 gnd rswk-swf 1\p (DE-588)4522595-3 Fallstudiensammlung gnd-content Informationsgesellschaft (DE-588)4114011-4 s Arbeitsbelastung (DE-588)4002643-7 s Arbeitssoziologie (DE-588)4138757-0 s 2\p DE-604 Informationswirtschaft (DE-588)4412411-9 s Arbeitsorganisation (DE-588)4002752-1 s 3\p DE-604 Korczynski, Marek aut Shire, Karen A. aut https://www.degruyter.com/doi/book/10.7591/9781501724220 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Frenkel, Stephen J. Korczynski, Marek Shire, Karen A. On the Front Line Organization of Work in the Information Economy Industrial sociology Production management Service industries Work Arbeitsorganisation (DE-588)4002752-1 gnd Informationsgesellschaft (DE-588)4114011-4 gnd Informationswirtschaft (DE-588)4412411-9 gnd Arbeitssoziologie (DE-588)4138757-0 gnd Arbeitsbelastung (DE-588)4002643-7 gnd |
| subject_GND | (DE-588)4002752-1 (DE-588)4114011-4 (DE-588)4412411-9 (DE-588)4138757-0 (DE-588)4002643-7 (DE-588)4522595-3 |
| title | On the Front Line Organization of Work in the Information Economy |
| title_auth | On the Front Line Organization of Work in the Information Economy |
| title_exact_search | On the Front Line Organization of Work in the Information Economy |
| title_full | On the Front Line Organization of Work in the Information Economy Karen A. Shire, May Tam, Marek Korczynski, Stephen J. Frenkel |
| title_fullStr | On the Front Line Organization of Work in the Information Economy Karen A. Shire, May Tam, Marek Korczynski, Stephen J. Frenkel |
| title_full_unstemmed | On the Front Line Organization of Work in the Information Economy Karen A. Shire, May Tam, Marek Korczynski, Stephen J. Frenkel |
| title_short | On the Front Line |
| title_sort | on the front line organization of work in the information economy |
| title_sub | Organization of Work in the Information Economy |
| topic | Industrial sociology Production management Service industries Work Arbeitsorganisation (DE-588)4002752-1 gnd Informationsgesellschaft (DE-588)4114011-4 gnd Informationswirtschaft (DE-588)4412411-9 gnd Arbeitssoziologie (DE-588)4138757-0 gnd Arbeitsbelastung (DE-588)4002643-7 gnd |
| topic_facet | Industrial sociology Production management Service industries Work Arbeitsorganisation Informationsgesellschaft Informationswirtschaft Arbeitssoziologie Arbeitsbelastung Fallstudiensammlung |
| url | https://www.degruyter.com/doi/book/10.7591/9781501724220 |
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