Quality and performance measurement in national sport-governing bodies:
Gespeichert in:
| Beteiligte Personen: | , , , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Hellenthal
Sportverlag Strauß
2019
|
| Ausgabe: | 1. Aufl. 2019 |
| Schriftenreihe: | Schriftenreihe des Bundesinstituts für Sportwissenschaft
2019,01 |
| Schlagwörter: | |
| Links: | http://d-nb.info/1179562682/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031261943&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | 396 Seiten Diagramme 21 cm, 740 g |
| ISBN: | 9783868845440 3868845445 |
Internformat
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
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| 100 | 1 | |a Daumann, Frank |d 1964- |e Verfasser |0 (DE-588)130030538 |4 aut | |
| 245 | 1 | 0 | |a Quality and performance measurement in national sport-governing bodies |c Frank Daumann (Projektleitung), Robin Heinze, Jeremias Kümpel, Michael Barth, Sascha-Gregor Diethold |
| 250 | |a 1. Aufl. 2019 | ||
| 264 | 1 | |a Hellenthal |b Sportverlag Strauß |c 2019 | |
| 300 | |a 396 Seiten |b Diagramme |c 21 cm, 740 g | ||
| 336 | |b txt |2 rdacontent | ||
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| 490 | 1 | |a Schriftenreihe des Bundesinstituts für Sportwissenschaft |v 2019,01 | |
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| 651 | 7 | |a Deutschland |0 (DE-588)4011882-4 |2 gnd |9 rswk-swf | |
| 653 | |a Sportwissenschaftler, Sportmanager, Sportökonomen, Sportverwaltung, Bundessportfachverbände | ||
| 653 | |a Bundessportfachverband | ||
| 653 | |a Dienstleistungsqualität | ||
| 653 | |a Qualitätsmanagementforschung | ||
| 653 | |a Qualitätsmanagementsystem | ||
| 653 | |a Stakeholder | ||
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-031261943 | |
Datensatz im Suchindex
| DE-BY-TUM_call_number | 2502 SPO 572 2020 A 1728 |
|---|---|
| DE-BY-TUM_katkey | 2479545 |
| DE-BY-TUM_location | 25 |
| DE-BY-TUM_media_number | 040009913339 |
| _version_ | 1821934195097731072 |
| adam_text | TABLE
OF
CONTENTS
TABLE
OF
CONTENTS
.................................................................
3
LIST
OF
FIGURES
........................................................................
9
LIST
OF
TABLES.......................................................................
13
1
INTRODUCTION
.......................................................................
21
1.1
NEED
FOR
QUALITY
AND
PERFORMANCE
MANAGEMENT
IN
NATIONAL
SPORT-GOVERNING
BODIES
........................................
23
1.2
STUDY
PURPOSE
......................................................................
25
1.3
NATIONAL
SPORT-GOVERNING
BODIES
........................................
26
1.4
DEVELOPING
A
MEASUREMENT
SYSTEM
....................................
36
2
LITERATURE
REVIEW
AND
IDENTIFICATION
OF
MEASUREMENT
DIMENSIONS.........................................................................
41
2.1
QUALITY
MANAGEMENT
.........................................................
49
2.1.1
ORGANIZATIONAL
PERSPECTIVE
*
TOTAL
QUALITY
MANAGEMENT
.
.50
2.1.1.1
DEMING
MODEL
OF
TQM
.........................................................
51
2.1.1.2
EFQM
EXCELLENCE
MODEL
....................................................
53
2.1.1.3
ISO
9000
SERIES
...................................................................
55
2.1.1.4
MALCOLM
BALDRIGE
NATIONAL
QUALITY
AWARD
.........................
56
2.1.1.5
TQM
IN
SPORTS
......................................................................
57
2.1.1.6
DIMENSIONS
OF
TOTAL
QUALITY
MANAGEMENT
.........................
58
2.1.2
QUALITY
OF
SERVICES
...............................................................
62
2.1.2.1
BRADY
*
S
MODEL
(SERVPERF)
.................................................
63
2.1.2.2
SERVQUAL
..........................................................................
64
2.1.2.3
ARCHSECRET-MODELL
..............................................................
65
2.1.2.4
SERVICE
QUALITY
MEASUREMENT
IN
SPORTS
...............................
66
2.2
ORGANIZATIONAL
PERFORMANCE
................................................
69
2.2.1
GOAL
MODEL
.........................................................................
71
2.2.2
RESOURCE
MODEL
..................................................................
72
2.2.3
INTERNAL
PROCESS
MODEL
........................................................
73
2.2.4
MULTIPLE
CONSTITUENCIES
APPROACH
......................................
74
6
TABLE
OF
CONTENTS
2.2.5
COMPETING
VALUES
APPROACH
...............................................
76
2.2.6
(OPEN)
SYSTEM
APPROACH
....................................................
78
2.2.7
ORGANIZATIONAL
PERFORMANCE
IN
SPORTS
.................................
78
2.2.8
DIMENSIONS
OF
ORGANIZATIONAL
PERFORMANCE
........................
86
2.3
DIMENSIONS
OF
PERFORMANCE
AND
QUALITY
MANAGEMENT
...
.90
3
INDICATORS
AND
MODEL
SPECIFICATIONS
.................................
97
3.1
INDICATOR
SET
.......................................................................
99
3.1.1
PERCEPTION-BASED
MEASUREMENT
SYSTEM
.........................
102
3.1.2
OBJECTIVE
MEASURES...........................................................
115
3.2
MODEL
SPECIFICATIONS
OF
THE
PERCEPTION-BASED
MODEL.
..
.127
3.3
QUESTIONNAIRE
....................................................................
140
4
RESULTS
..............................................................................
143
4.1
PRE-TEST
.............................................................................
148
4.1.1
MISSING
DATA
ANALYSIS
AND
PRE-TEST
COMMENTS
..................
151
4.1.2
EVALUATION
OF
THE
MEASUREMENT
MODELS
...........................
152
4.1.2.1
SERVICE
QUALITY
(SQ):
..........................................................
152
4.1.2.2
JOB
SATISFACTION
(JS):
.........................................................
158
4.1.2.3
QUALITY
ORGANIZATIONAL
PERFORMANCE
(QOP)
.......................
164
4.2
FINAL
MEASUREMENT
SYSTEM
................................................
176
4.2.1
SERVICE
QUALITY
(SQ)
...........................................................
180
4.2.2
JOB
SATISFACTION
(JS)
...........................................................
184
4.2.3
QUALITY
ORGANIZATIONAL
PERFORMANCE
(QOP)
......................
190
5
DISCUSSION
.........................................................................
211
5.1
PERCEIVED
MEASUREMENT
....................................................
214
5.2
OBJECTIVE
AND
PERCEIVED
MEASUREMENT
.............................
221
5.3
USE
OF
THE
MEASUREMENT
SYSTEM
......................................
232
5.4
LIMITATIONS
.......................................................................
233
6
CONCLUSION
.......................................................................
235
7
BIBLIOGRAPHY
.....................................................................
241
TABLE
OF
CONTENTS
7
8
ANNEX
................................................................................
261
8.1
MISSING
DATA
ANALYSIS
*
PRE-TEST
.......................................
262
8.2
RELEVANCE
VALUES
*
PRE-TEST
SPORTS
ASSOCIATIONS
...............
326
8.3
MISSING
DATA
ANALYSIS
*
MAIN-TEST
....................................
348
8.4
GERMAN
ITEMS
...................................................................
380
|
| any_adam_object | 1 |
| author | Daumann, Frank 1964- Heinze, Robin Kümpel, Jeremias Barth, Michael 1982- Diethold, Sascha-Gregor |
| author_GND | (DE-588)130030538 (DE-588)1078655278 (DE-588)1025988612 |
| author_facet | Daumann, Frank 1964- Heinze, Robin Kümpel, Jeremias Barth, Michael 1982- Diethold, Sascha-Gregor |
| author_role | aut aut aut aut aut |
| author_sort | Daumann, Frank 1964- |
| author_variant | f d fd r h rh j k jk m b mb s g d sgd |
| building | Verbundindex |
| bvnumber | BV045878759 |
| classification_rvk | ZX 6503 ZX 6500 |
| classification_tum | SPO 572 |
| ctrlnum | (OCoLC)1089298559 (DE-599)DNB1179562682 |
| dewey-full | 796.0690943 |
| dewey-hundreds | 700 - The arts |
| dewey-ones | 796 - Athletic and outdoor sports and games |
| dewey-raw | 796.0690943 |
| dewey-search | 796.0690943 |
| dewey-sort | 3796.0690943 |
| dewey-tens | 790 - Recreational and performing arts |
| discipline | Sport Wirtschaftswissenschaften |
| edition | 1. Aufl. 2019 |
| format | Book |
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| geographic | Deutschland (DE-588)4011882-4 gnd |
| geographic_facet | Deutschland |
| id | DE-604.BV045878759 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T18:37:22Z |
| institution | BVB |
| institution_GND | (DE-588)1065286295 |
| isbn | 9783868845440 3868845445 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-031261943 |
| oclc_num | 1089298559 |
| open_access_boolean | |
| owner | DE-824 DE-355 DE-BY-UBR DE-11 DE-91 DE-BY-TUM DE-29T |
| owner_facet | DE-824 DE-355 DE-BY-UBR DE-11 DE-91 DE-BY-TUM DE-29T |
| physical | 396 Seiten Diagramme 21 cm, 740 g |
| publishDate | 2019 |
| publishDateSearch | 2019 |
| publishDateSort | 2019 |
| publisher | Sportverlag Strauß |
| record_format | marc |
| series | Schriftenreihe des Bundesinstituts für Sportwissenschaft |
| series2 | Schriftenreihe des Bundesinstituts für Sportwissenschaft |
| spellingShingle | Daumann, Frank 1964- Heinze, Robin Kümpel, Jeremias Barth, Michael 1982- Diethold, Sascha-Gregor Quality and performance measurement in national sport-governing bodies Schriftenreihe des Bundesinstituts für Sportwissenschaft Qualitätsmanagement (DE-588)4219057-5 gnd Stakeholder (DE-588)4300861-6 gnd Sportverband (DE-588)4116576-7 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4300861-6 (DE-588)4116576-7 (DE-588)4011882-4 |
| title | Quality and performance measurement in national sport-governing bodies |
| title_auth | Quality and performance measurement in national sport-governing bodies |
| title_exact_search | Quality and performance measurement in national sport-governing bodies |
| title_full | Quality and performance measurement in national sport-governing bodies Frank Daumann (Projektleitung), Robin Heinze, Jeremias Kümpel, Michael Barth, Sascha-Gregor Diethold |
| title_fullStr | Quality and performance measurement in national sport-governing bodies Frank Daumann (Projektleitung), Robin Heinze, Jeremias Kümpel, Michael Barth, Sascha-Gregor Diethold |
| title_full_unstemmed | Quality and performance measurement in national sport-governing bodies Frank Daumann (Projektleitung), Robin Heinze, Jeremias Kümpel, Michael Barth, Sascha-Gregor Diethold |
| title_short | Quality and performance measurement in national sport-governing bodies |
| title_sort | quality and performance measurement in national sport governing bodies |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd Stakeholder (DE-588)4300861-6 gnd Sportverband (DE-588)4116576-7 gnd |
| topic_facet | Qualitätsmanagement Stakeholder Sportverband Deutschland |
| url | http://d-nb.info/1179562682/04 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=031261943&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV020014192 |
| work_keys_str_mv | AT daumannfrank qualityandperformancemeasurementinnationalsportgoverningbodies AT heinzerobin qualityandperformancemeasurementinnationalsportgoverningbodies AT kumpeljeremias qualityandperformancemeasurementinnationalsportgoverningbodies AT barthmichael qualityandperformancemeasurementinnationalsportgoverningbodies AT dietholdsaschagregor qualityandperformancemeasurementinnationalsportgoverningbodies AT sportverlagstrauß qualityandperformancemeasurementinnationalsportgoverningbodies |
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Teilbibliothek Sport- und Gesundheitswissenschaften
| Signatur: |
2502 SPO 572 2020 A 1728
Lageplan |
|---|---|
| Exemplar 1 | Ausleihbar Am Standort |