Verfügbarkeit: Technology mediated service encounters

Technology mediated service encounters:

Gespeichert in:

Bibliographische Detailangaben
Weitere beteiligte Personen:	Garcés-Conejos Blitvich, Pilar 1960- (HerausgeberIn), Fernández Ammann, Eva Maria 1982- (HerausgeberIn), Hernández López, María de la O (HerausgeberIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Amsterdam ; Philadelphia John Benjamins Publishing Company 2019
Schriftenreihe:	Pragmatics & beyond new series Volume 300
Schlagwörter:	Mehrsprachigkeit Callcenter Outsourcing Electronic Commerce Kundendienst Business communication Intercultural communication Customer relations Communication in marketing Aufsatzsammlung
Links:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030826353&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	VI, 247 Seiten Diagramme
ISBN:	9789027202123

Internformat

MARC


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Datensatz im Suchindex

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adam_text	Table of contents Acknowledgements VII List of tables IX List of figures XI An introduction to technology mediated service encounters Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la 0 Hernández-López 1 Section I. Social services CHAPTER 1 Language discordance and technological facilitation in health care service encounters: A contrastive experiment July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh 17 CHAPTER 2 Context and pragmatic meaning in telephone interpreting Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez 45 Section II. Call centres CHAPTER 3 Managing verbal and embodied conduct in telephone-mediated service encounters David Matthew Edmonds and Ann Weatherall 71 CHAPTER 4 Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters Anna Kristina Hultgren 97 CHAPTER 5 Navigating commercial constraints in a service call Rosina Márquez Reiter 121 vi Technology Mediated Service Encounters CHAPTER 6 Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices Gerrard Mugford 145 Section III. E-service encounters CHAPTER 7 Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre Ecuador Maria Elena Placencia chapter 173 8 Intensification in online consumer reviews: Insights from Chinese Wei Ren 199 CHAPTER 9 Relational practices on commercial Facebook wall interactions Patricia Bou-Franch 223 Index 245
any_adam_object	1
author2	Garcés-Conejos Blitvich, Pilar 1960- Fernández Ammann, Eva Maria 1982- Hernández López, María de la O
author2_role	edt edt edt
author2_variant	b p g c bpg bpgc a e m f aem aemf l m d l o h lmdlo lmdloh
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author_facet	Garcés-Conejos Blitvich, Pilar 1960- Fernández Ammann, Eva Maria 1982- Hernández López, María de la O
building	Verbundindex
bvnumber	BV045440838
classification_rvk	ER 930
ctrlnum	(OCoLC)1090111595 (DE-599)BVBBV045440838
discipline	Sprachwissenschaft Literaturwissenschaft
format	Book
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indexdate	2025-03-04T15:00:39Z
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isbn	9789027202123
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spelling	Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López Amsterdam ; Philadelphia John Benjamins Publishing Company 2019 VI, 247 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Pragmatics & beyond new series Volume 300 Mehrsprachigkeit (DE-588)4038403-2 gnd rswk-swf Callcenter (DE-588)4456666-9 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Business communication Intercultural communication Customer relations Communication in marketing (DE-588)4143413-4 Aufsatzsammlung gnd-content Callcenter (DE-588)4456666-9 s Kundendienst (DE-588)4135134-4 s Mehrsprachigkeit (DE-588)4038403-2 s Electronic Commerce (DE-588)4592128-3 s Outsourcing (DE-588)4127582-2 s DE-604 Garcés-Conejos Blitvich, Pilar 1960- (DE-588)132166070 edt Fernández Ammann, Eva Maria 1982- (DE-588)1068279869 edt Hernández López, María de la O (DE-588)1074890159 edt Erscheint auch als Online-Ausgabe, E-Book 978-90-272-6299-8 Pragmatics & beyond new series Volume 300 (DE-604)BV002551261 300 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030826353&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Technology mediated service encounters Pragmatics & beyond new series Mehrsprachigkeit (DE-588)4038403-2 gnd Callcenter (DE-588)4456666-9 gnd Outsourcing (DE-588)4127582-2 gnd Electronic Commerce (DE-588)4592128-3 gnd Kundendienst (DE-588)4135134-4 gnd
subject_GND	(DE-588)4038403-2 (DE-588)4456666-9 (DE-588)4127582-2 (DE-588)4592128-3 (DE-588)4135134-4 (DE-588)4143413-4
title	Technology mediated service encounters
title_auth	Technology mediated service encounters
title_exact_search	Technology mediated service encounters
title_full	Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López
title_fullStr	Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López
title_full_unstemmed	Technology mediated service encounters edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, María de la O Hernández-López
title_short	Technology mediated service encounters
title_sort	technology mediated service encounters
topic	Mehrsprachigkeit (DE-588)4038403-2 gnd Callcenter (DE-588)4456666-9 gnd Outsourcing (DE-588)4127582-2 gnd Electronic Commerce (DE-588)4592128-3 gnd Kundendienst (DE-588)4135134-4 gnd
topic_facet	Mehrsprachigkeit Callcenter Outsourcing Electronic Commerce Kundendienst Aufsatzsammlung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030826353&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
volume_link	(DE-604)BV002551261
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