Win the customer 70 simple rules for sensational service - Martins, Flavio (AMACOM American Management Association, 2016)
Includes index
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Keywords: BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Consumer satisfaction; Customer relations; Customer services; Customer services -- Consumer satisfaction -- Customer relations; Kundenbindung; Kundenmanagement; Verbraucherzufriedenheit