Electronic government 17th IFIP WG 8.5 International Conference, EGOV 2018, Krems, Austria, September 3-5, 2018 : proceedings - Parycek, Peter; Glassey, Olivier; Janssen, Marijn 1972-; Scholl, Hans J.; Tambouris, Efthimios; Kalampokis, Evangelos; Virkar, Shefali (Lecture notes in computer science, 2018)