Verfügbarkeit: Co-production and co-creation | Technische Universität München

Co-production and co-creation: engaging citizens in public services

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Bibliographische Detailangaben
Weitere beteiligte Personen:	Brandsen, Taco 1972- (HerausgeberIn), Steen, Trui (HerausgeberIn), Verschuere, Bram 1977- (HerausgeberIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	New York ; London Routledge, Taylor & Francis Group 2018
Schriftenreihe:	Routledge critical studies in public management
Schlagwörter:	Public administration > Citizen participation Political planning > Citizen participation Public administration > Public relations Öffentlicher Dienst Verwaltung Bürgerbeteiligung Fallstudiensammlung
Links:	https://www.doabooks.org/doab?func=fulltext&uiLanguage=en&rid=33985 https://doi.org/10.4324/9781315204956 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030368323&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	xiv, 308 Seiten Illustration
ISBN:	9781138700116
DOI:	10.4324/9781315204956

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Datensatz im Suchindex

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adam_text	CO-PRODUCTION AND CO-CREATION ENGAGING CITIZENS IN PUBLIC SERVICES EDITED BY TACO BRANDSEN, TRUI STEEN AND BRAM VERSCHUERE 3 O ROUTLEDGE JJJ^^ TAYLOR & FRANCIS CROUP NEW YORK AND LONDON CONTENTS LIST OF FIGURES AND TABLES X LIST OF CONTRIBUTORS XI PARTI CO-PRODUCTION AND CO-CREATION: DEFINITIONS AND THEORETICAL PERSPECTIVES 1 1 CO-CRCATION AND CO-PRODUCTION IN PUBLIC SERVICES: URGENT ISSUES IN PRACTICE AND RESEARCH 3 TACO BRANDSEN, TRUI STEEN AND BRAM VERSCHUERE 2 DEFINITIOTIS OF CO-PRODUCTION AND CO-CREATION 9 TACO BRANDSEN AND MARI.IES HONINGH 3 CO-PRODUCTION AND THE CO-CRCATION OF VALUE IN PUBLIC SERVICES: A PERSPECTIVE FROM SERVICE MANAGEMENT 18 STEPHEN P. OSBORNE, KIRSTY STROKOSCH AND ZOE RADNOR 4 CO-PRODUCTION AT THE CROSSROADS OF PUBLIC ADMINISTRATION REGIMES 27 VICTOR PESTOFF 4.1 CASE STUDYCO-PRODUCTION OF CARE SERVICES: CO-OPTING CITIZENS IN THE REFORM AGENDA 37 JOSE NEDERHAND AND INGMAR VAN MEERKERK 5 PUBLIC MANAGEMENT AND CO-PRODUCTION 40 JOHN ALFORD AND LOUISE FREIJSER 6 WHAT DO VOLUNTARY SECTOR STUDIES OFFER RESEARCH ON CO-PRODUCTION? 49 LEHN M. BENJAMIN AND JEFFREY L. BRUDNEY VI CONTENTS PART 2 INFLUENCES ON THE PROCESS OF CO-PRODUCTION AND CO-CREATION 61 7 UNRAVELLING THE CO-PRODUCERS: WHO ARC THEY AND WHAT MOTIVATIONS DO THEY HAVE? ^ CAROI.A VAN EIJK AND MILA GASC6 7.1 CASE STUDYTHE SPANISH PROJECT PLA BUITS 77 MILA GASCO AND CAROLA VAN EIJK 8 THE ROLES OF THE PROFESSIONAL IN CO-PRODUCTION AND CO-CREATION PROCESSES " TRUI STEEN AND SANNA TUURNAS 8.1 CASE STUDYMEDIATION SERVICE: CROSSING THE LINE BETWEEN THE ROLES OF TRADITIONAL WELFARE STATE PROFESSIONALS AND CITIZENS AS VOLUNTARY MEDIATORS 93 SANNA TUURNAS 8.2 CASE STUDYTHE ROLE OF STAFF WITH LIVED EXPERIENCE IN THE CO-PRODUCTION OF SUBSTANCE USE DISORDER TREATMENT SERVICES 96 SUNGGEUN (ETHAN) PARK 9 WHO IS IN THE LEAD? NEW PERSPECTIVES ON LEADING SERVICE CO-PRODUCTION 99 HANS SCHLAPPA AND YASSAMAN IMANI 9.1 CASE STUDYLEADING CO-PRODUCTION: THE CASE OF HERTFORDSHIRE FIRE AND RESCUE SERVICE'S COMMUNITY VOLUNTEER SCHEME 109 YASSAMAN IMANI AND HANS SCHLAPPA 9.2 CASE STUDYENHANCING CO-CREATION THROUGH LINKING LEADERSHIP: THE DANISH 'ZEBRA CITY' PROJECT 112 ANNE TORTZEN 10 THE INCREASING ROLE OF DIGITAL TECHNOLOGIES IN CO-PRODUCTION AND CO-CREATION 115 VEIKO LEMBER CONTENTS VII 10.1 CASE STUDYHOW PUBLIC SERVICES IN SWEDEN HELP NEWCOMERS TO INTEGRATE IN THE LABOUR MARKET AND SOCIETY THROUGH THE DIGITAL PLATFORM MOBILCARN 128 SOMYA JOSHI, VASILIS KOUI.OLIAS, FRANCISCO GARCIA MORAN AND ELKE LOEFFLER 10.2 CASE STUDYICT AND EMPOWERMENT OF FRAIL ELDERLY IN FLEMISH MUNICIPALITIES 131 SYLKEJASPERS 10.3 CASE STUDYREMOTE HEALTH MONITORING WITH WEARABLE SENSORS AND SMARTPHONES 134 ANDRAS GABOR AND BARBARA GAUSZ 11 LEGAL DILEMMAS OF CO-PRODUCTION AND CO-CREATION 137 DAWID SZESCIFCO 11.1 CASE STUDYTHE EUROPEAN DISABILITY CARD 145 CHARLOTTE VAN DIJCK PART 3 CO-PRODUCTION AND CO-CREATION IN DIFFERENT DOMAINS 149 12 CO-PRODUCTION IN HEALTHCARE 151 CAITI.IN MCMULI.IN AND CATHERINE NEEDHAM 12.1 CASE STUDYCO-PRODUCING RECOMMENDATIONS TO REDUCE DIAGNOSTIC ERROR 161 SUYEON JO AND TINA NABATCHI 12.2 CASE STUDYCO-PRODUCTION OF SECONDARY HEALTH SERVICES IN NIGERIA AND GHANA 164 MARY MANGAI, MICHIEL S. DE VRIES, AND JOHAN A. M. DE KRUIJF 13 PARENTS AS CO-PRODUCERS IN PRIMARY EDUCATION 167 MARLIES HON1NGH, ELENA BONDAROUK AND TACO BRANDSEN 13.1 CASE STUDYPARTNERS FOR POSSIBILITY: CO-PRODUCTION OF EDUCATION 174 DIRK BRAND AND MARLEEN ROLLAND VIII CONTENTS 13.2 CASE STUDYCO-CREATING SCHOOL MEALS SERVICES GIUSEPPE AQUINO AND MADDALENA SORRENTINO 14 CO-PRODUCTION AND THE ENVIRONMENT 180 MARCO RANZATO AND LUISA MORETTO 14.1 CASE STUDYBALADC VCRTC ET BLCUC AND HOT D'EAU: CO-CREATION AND CO-PRODUCTION FOR THE ENVIRONMENT 191 MARCO RANZATO 14.2 CASE STUDYCO-PRODUCING FLOOD RISK GOVERNANCE IN ENGLAND, THE NETHERLANDS AND FLANDERS HANNELORE MEES 15 CO-PRODUCTION IN COMMUNITY DEVELOPMENT DAPHNE VANLEENE AND BRAM VERSCIIUERE 15.1 CASE STUDYCO-PRODUCTION AND COMMUNITY DEVELOPMENT IN FRANCE 208 CAITLIN MCMULLIN 16 PROVIDING PUBLIC SAFETY AND PUBLIC ORDER THROUGH CO-PRODUCTION 211 ELKE LOEFFLER 16.1 CASE STUDYTHE BLUE AND YOU POLICE-COMMUNITY FORUM: CO-PRODUCTION OF A COMMUNITY CONVERSATION 223 BRIAN N. WILLIAMS, DAN SILK, HADLEY NOBLES AND JAINIECYA HARPER 16.2 CASE STUDYDUTCH AND BELGIAN CITIZENS' MOTIVATIONS TO ENGAGE IN NEIGHBOURHOOD WATCH SCHEMES 226 CAROLA VAN EIJK, TRUI STEEN AND BRAM VERSCHUERE PART 4 THE EFFECTS OF CO-PRODUCTION AND CO-CREATION 229 17 CO-PRODUCTION, CO-CREATION, AND CITIZEN EMPOWERMENT 231 SUYEON JO AND TINA NABATCHI 17.1 CASE STUDYCO-CREATION AND EMPOWERMENT: THE CASE OF DR CONGO IN AGRICULTURAL AND RURAL SECTOR 240 PETER NGALA NTUMBA CONTENTS IX 18 DEMOCRATIC CO-PRODUCTION: CONCEPTS AND DETERMINANTS 243 BRAM VERSCI1UF.RH, DAPHNE VANLEENE, TRUI STEEN AND TACO BRANDSEN 18.1 CASE STUDYCO-PRODUCTION OF NEW IMMIGRANT SERVICES IN HONG KONG: FACILITATING THE INTEGRATION OF NEW IMMIGRANTS INTO COMMUNITY 252 XUAN TU 18.2 CASE STUDYTHE RABOT NEIGHBOURHOOD: CO-PRODUCTION IN COMMUNITY DEVELOPMENT 255 DAPHNE VANLEENE AND BRAM VERSCHUURE 19 THE EFFECTS OF CO-PRODUCTION ON TRUST 258 JOOST FLEDDERUS 19.1 CASE STUDYBUILDING TRUST IN WORK CORPORATIONS 266 JOOST PI.EDDERUS 20 ASSESSING THE EFFECT OF CO-PRODUCTION ON OUTCOMES, SERVICE QUALITY AND EFFICIENCY 269 ELKE LOEFFLER AND TONY BOVA1RD 20.1 CASE STUDYAMADIBA ADVENTURES: CO-CREATING COMMUNITY-BASED TOURISM 281 NTUTHUKO MCHUNU AND FRANCOIS TIIERON 21 THE DARK SIDE OF CO-CREATION AND CO-PRODUCTION: SEVEN EVILS 284 TRUI STEEN, TACO BRANDSEN AND BRAM VERSCHUERE 21.1 CASE STUDY*EXPERTS-BY-EXPERIENCE IN FINNISH SOCIAL WELFARE 294 TAINA MERILUOTO PART 5 CONCLUDING CHAPTER 297 22 HOW TO ENCOURAGE CO-CREATION AND CO-PRODUCTION: SOME RECOMMENDATIONS 299 TACO BRANDSEN, TRUI STEEN AND BRAM VERSCHUERE INDEX 303 FIGURES AND TABLES FIGURES 3.1 CONCEPTUALIZING CO-PRODUCTION AND THE CO-CREATION OF VALUE IN PUBLIC SERVICES FROM A SERVICE MANAGEMENT PERSPECTIVE 22 4.1 PUBLIC ADMINISTRATION REGIMES: CITIZEN PARTICIPATION AND RESPONSIBILITY 28 4.2 THE ROLE OF CITIZENS AS USERS OF PUBLIC SERVICES 31 4.3 THE ROLE OF PROFESSIONALS IN GUARANTEEING SERVICE QUALITY 33 14.1 PRODUCTION/CONSUMPTION OF NATURAL RESOURCES IN PHYSICAL RELATION TO THE USER/RESOURCE ACCORDING TO THE CONVENTIONAL MODEL FOR WATER, ENERGY, AND WASTE SERVICES AND TO CO-PRODUCTION; THE SHIFT IS BOTH FROM THE USER'S RESOURCE CONSUMPTION TO THE RECIPIENT'S RESOURCE PRODUCTION AND FROM DISTANCE TO PROXIMITY WITH REGARD TO RESOURCES AND RECIPIENTS 182 20.1 PATHWAYS LINKING CO-PRODUCTION ACTIVITY TO PUBLIC SERVICES AND PUBLICLY DESIRED OUTCOMES 270 TABLES 2.1 DIFFERENT TYPES OF CO-PRODUCTION AND CO-CREATION 14 7.1 SUMMARY OF THE CONTRIBUTION OF DIFFERENT FIELDS TO THE STUDY OF CO-PRODUCERS' MOTIVATION 69 9.1 BEHAVIOURS THAT ARE LIKELY TO FOSTER OR LEAD TO RESISTANCE IN ADOPTING SHARED LEADERSHIP PRACTICES 105 16.1 INTENSITIES OF CITIZEN- AND USER-LED CO-PRODUCTION IN PUBLIC SAFETY AND PUBLIC ORDER 213 17.1 EMPOWERING PROCESSES AND EMPOWERED OUTCOMES ACROSS LEVELS OF ANALYSIS (ZIMMERMAN, 2000) 233
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owner	DE-12 DE-634 DE-210 DE-521 DE-1102 DE-1046 DE-1028 DE-1050 DE-573 DE-M347 DE-92 DE-1051 DE-898 DE-BY-UBR DE-859 DE-860 DE-1049 DE-861 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-Re13 DE-BY-UBR DE-Y3 DE-255 DE-Y7 DE-Y2 DE-70 DE-2174 DE-127 DE-22 DE-BY-UBG DE-155 DE-BY-UBR DE-91 DE-BY-TUM DE-384 DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-703 DE-20 DE-706 DE-824 DE-29 DE-739
owner_facet	DE-12 DE-634 DE-210 DE-521 DE-1102 DE-1046 DE-1028 DE-1050 DE-573 DE-M347 DE-92 DE-1051 DE-898 DE-BY-UBR DE-859 DE-860 DE-1049 DE-861 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-Re13 DE-BY-UBR DE-Y3 DE-255 DE-Y7 DE-Y2 DE-70 DE-2174 DE-127 DE-22 DE-BY-UBG DE-155 DE-BY-UBR DE-91 DE-BY-TUM DE-384 DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-703 DE-20 DE-706 DE-824 DE-29 DE-739
physical	xiv, 308 Seiten Illustration
psigel	ZDB-94-OAB ZDB-7-TOA
publishDate	2018
publishDateSearch	2018
publishDateSort	2018
publisher	Routledge, Taylor & Francis Group
record_format	marc
series2	Routledge critical studies in public management
spellingShingle	Co-production and co-creation engaging citizens in public services Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst (DE-588)4043169-1 gnd Verwaltung (DE-588)4063317-2 gnd Bürgerbeteiligung (DE-588)4008767-0 gnd
subject_GND	(DE-588)4043169-1 (DE-588)4063317-2 (DE-588)4008767-0 (DE-588)4522595-3
title	Co-production and co-creation engaging citizens in public services
title_auth	Co-production and co-creation engaging citizens in public services
title_exact_search	Co-production and co-creation engaging citizens in public services
title_full	Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere
title_fullStr	Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere
title_full_unstemmed	Co-production and co-creation engaging citizens in public services edited by Taco Brandsen, Trui Steen and Bram Verschuere
title_short	Co-production and co-creation
title_sort	co production and co creation engaging citizens in public services
title_sub	engaging citizens in public services
topic	Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst (DE-588)4043169-1 gnd Verwaltung (DE-588)4063317-2 gnd Bürgerbeteiligung (DE-588)4008767-0 gnd
topic_facet	Public administration Citizen participation Political planning Citizen participation Public administration Public relations Öffentlicher Dienst Verwaltung Bürgerbeteiligung Fallstudiensammlung
url	https://www.doabooks.org/doab?func=fulltext&uiLanguage=en&rid=33985 https://doi.org/10.4324/9781315204956 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030368323&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT brandsentaco coproductionandcocreationengagingcitizensinpublicservices AT steentrui coproductionandcocreationengagingcitizensinpublicservices AT verschuerebram coproductionandcocreationengagingcitizensinpublicservices

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