Gespeichert in:
| Beteiligte Personen: | , , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Berlin, Germany
Springer
[2018]
|
| Ausgabe: | Second edition |
| Schlagwörter: | |
| Links: | http://deposit.dnb.de/cgi-bin/dokserv?id=f3d1a617ff7c469f8dc06dc86c6568ce&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030264562&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | xxxii, 527 Seiten Illustrationen, Diagramme (teilweise farbig) |
| ISBN: | 9783662565087 9783662585856 |
Internformat
MARC
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| 020 | |a 9783662585856 |9 978-3-662-58585-6 | ||
| 024 | 3 | |a 9783662565087 | |
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| 100 | 1 | |a Dumas, Marlon |d 1970- |e Verfasser |0 (DE-588)1045372803 |4 aut | |
| 245 | 1 | 0 | |a Fundamentals of business process management |c Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers |
| 250 | |a Second edition | ||
| 264 | 1 | |a Berlin, Germany |b Springer |c [2018] | |
| 264 | 4 | |c © 2018 | |
| 300 | |a xxxii, 527 Seiten |b Illustrationen, Diagramme (teilweise farbig) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Prozessmanagement |0 (DE-588)4353072-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Informationsmodellierung |0 (DE-588)4214293-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unterstützungssystem |g Informatik |0 (DE-588)4690491-8 |2 gnd |9 rswk-swf |
| 653 | |a JPP | ||
| 653 | |a KJQ | ||
| 653 | |a BPM - business process management | ||
| 653 | |a process analysis | ||
| 653 | |a process automation | ||
| 653 | |a process discovery | ||
| 653 | |a process improvement | ||
| 653 | |a process intelligence | ||
| 653 | |a process mining | ||
| 653 | |a process modeling | ||
| 653 | |a workflow management system | ||
| 653 | |a JPP | ||
| 689 | 0 | 0 | |a Prozessmanagement |0 (DE-588)4353072-2 |D s |
| 689 | 0 | 1 | |a Informationsmodellierung |0 (DE-588)4214293-3 |D s |
| 689 | 0 | 2 | |a Unterstützungssystem |g Informatik |0 (DE-588)4690491-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a La Rosa, Marcello |e Verfasser |0 (DE-588)133822303 |4 aut | |
| 700 | 1 | |a Mendling, Jan |e Verfasser |0 (DE-588)136506313 |4 aut | |
| 700 | 1 | |a Reijers, Hajo A. |e Verfasser |0 (DE-588)1158627246 |4 aut | |
| 710 | 2 | |a Springer-Verlag GmbH |0 (DE-588)1065168780 |4 pbl | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-3-662-56509-4 |
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| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=030264562&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-030264562 | |
Datensatz im Suchindex
| DE-BY-TUM_call_number | 0048 WIR 523 2013 A 2997(2) |
|---|---|
| DE-BY-TUM_katkey | 2800817 |
| DE-BY-TUM_location | LSB |
| DE-BY-TUM_media_number | 040009559237 |
| _version_ | 1821937124525473792 |
| adam_text |
CONTENTS
1 INTRODUCTION TO BUSINESS PROCESS MANAGEMENT
.
1
1.1 PROCESSES EVERYWHERE
.
1
1.2 INGREDIENTS OF A BUSINESS
PROCESS. 3
1.3 ORIGINS AND HISTORY OF BPM
. 8
1.3.1 THE FUNCTIONAL ORGANIZATION
.
8
1.3.2 THE BIRTH OF PROCESS
THINKING. 11
1.3.3 THE RISE AND FALL OF BPR
.
13
1.4 THE BPM
LIFECYCLE.
16
1.5
RECAP.
27
1.6 SOLUTIONS TO
EXERCISES.
28
1.7 FURTHER
EXERCISES.
30
1.8 FURTHER READINGS
.
32
2 PROCESS
IDENTIFICATION.
35
2.1 THE CONTEXT OF PROCESS
IDENTIFICATION. 35
2.2 DEFINITION OF THE PROCESS ARCHITECTURE
.
41
2.2.1 PROCESS CATEGORIES
.
41
2.2.2 RELATIONSHIPS BETWEEN PROCESSES
.
42
2.2.3 REUSE OF REFERENCE MODELS
.
45
2.2.4 PROCESS LANDSCAPE M
ODEL. 48
2.2.5 THE EXAMPLE OF SAP*S PROCESS ARCHITECTURE
.
55
2.3 PROCESS SELECTION
.
56
2.3.1 SELECTION
CRITERIA. 56
2.3.2 PROCESS PERFORMANCE MEASURES
.
59
2.3.3 PROCESS
PORTFOLIO. 64
2.4
RECAP.
65
2.5 SOLUTIONS TO
EXERCISES.
66
2.6 FURTHER EXERCISES
.
69
2.7 FURTHER READINGS
.
72
3 ESSENTIAL PROCESS
MODELING.
75
3.1 FIRST STEPS WITH
BPMN. 75
3.2 BRANCHING AND
MERGING.
79
3.2.1 EXCLUSIVE
DECISIONS. 80
3.2.2 PARALLEL
EXECUTION. 82
3.2.3 INCLUSIVE DECISIONS
.
86
3.2.4 REWORK AND REPETITION
.
90
3.3 BUSINESS
OBJECTS.
93
3.4
RESOURCES.
96
3.5 PROCESS
DECOMPOSITION.
102
3.6 PROCESS MODEL
REUSE.
105
3.7
RECAP.
107
3.8 SOLUTIONS TO
EXERCISES.
108
3.9 FURTHER
EXERCISES.
112
3.10 FURTHER
READINGS.
114
4 ADVANCED PROCESS
MODELING.
117
4.1 MORE ON REWORK AND REPETITION
.
117
4.1.1 PARALLEL
REPETITION. 119
4.1.2 UNCONTROLLED
REPETITION. 122
4.2 HANDLING EVENTS
.
123
4.2.1 MESSAGE
EVENTS. 123
4.2.2 TEMPORAL
EVENTS. 124
4.2.3 RACING
EVENTS.
126
4.3 HANDLING
EXCEPTIONS.
129
4.3.1 PROCESS ABORTION
.
129
4.3.2 INTERNAL EXCEPTIONS
.
130
4.3.3 EXTERNAL
EXCEPTIONS. 132
4.3.4 ACTIVITY
TIMEOUTS. 133
4.3.5 NON-INTERRUPTING EVENTS AND COMPLEX EXCEPTIONS
.
133
4.3.6 EVENT
SUB-PROCESSES. 135
4.3.7 ACTIVITY
COMPENSATION. 136
4.3.8 SUMMARY
.
138
4.4 PROCESSES AND BUSINESS RULES
.
138
4.5
RECAP.
139
4.6 SOLUTIONS TO
EXERCISES.
140
4.7 FURTHER
EXERCISES.
149
4.8 FURTHER
READINGS.
157
5 PROCESS
DISCOVERY.
159
5.1 THE SETTING OF PROCESS
DISCOVERY. 159
5.1.1 PROCESS ANALYST VERSUS DOMAIN EXPERT. 160
5.1.2 THREE PROCESS DISCOVERY CHALLENGES
.
162
5.2 PROCESS DISCOVERY METHODS
.
165
5.2.1 EVIDENCE-BASED DISCOVERY
.
165
5.2.2 INTERVIEW-BASED DISCOVERY
.
168
5.2.3 WORKSHOP-BASED DISCOVERY.
172
5.2.4 STRENGTHS AND
WEAKNESSES. 175
5.3 PROCESS MODELING
METHOD. 177
5.3.1 STEP 1: IDENTIFY THE PROCESS BOUNDARIES
.
178
5.3.2 STEP 2: IDENTIFY ACTIVITIES AND EVENTS
.
178
5.3.3 STEP 3: IDENTIFY RESOURCES AND THEIR HANDOFFS
.
179
5.3.4 STEP 4: IDENTIFY THE CONTROL FLOW
.
180
5.3.5 STEP 5: IDENTIFY ADDITIONAL ELEMENTS.
182
5.3.6 SUMMARY
.
182
5.4 PROCESS MODEL QUALITY ASSURANCE
.
183
5.4.1 SYNTACTIC QUALITY AND VERIFICATION
.
183
5.4.2 SEMANTIC QUALITY AND VALIDATION.
187
5.4.3 PRAGMATIC QUALITY AND CERTIFICATION
.
189
5.4.4 MODELING GUIDELINES AND CONVENTIONS
.
192
5.5
RECAP.
194
5.6 SOLUTIONS TO
EXERCISES.
195
5.7 FURTHER
EXERCISES.
205
5.8 FURTHER
READINGS.
211
6 QUALITATIVE PROCESS ANALYSIS
.
213
6.1 VALUE-ADDED
ANALYSIS.
213
6.2 WASTE ANALYSIS
.
218
6.2.1 M
OVE.
219
6.2.2
HOLD.
221
6.2.3
OVERDO.
222
6.3 STAKEHOLDER ANALYSIS AND ISSUE DOCUMENTATION
.
224
6.3.1 STAKEHOLDER ANALYSIS
.
225
6.3.2 ISSUE
REGISTER.
229
6.3.3 PARETO ANALYSIS AND PICK CHARTS
.
232
6.4 ROOT CAUSE
ANALYSIS.
236
6.4.1 CAUSE-EFFECT
DIAGRAMS. 236
6.4.2 WHY-WHY DIAGRAMS
.
241
6.5
RECAP.
244
6.6 SOLUTIONS TO
EXERCISES.
244
6.7 FURTHER EXERCISES
.
249
6.8 FURTHER READINGS
.
253
7 QUANTITATIVE PROCESS ANALYSIS
.
255
7.1 FLOW
ANALYSIS.
255
7.1.1 CALCULATING CYCLE TIME USING FLOW ANALYSIS
.
256
7.1.2 CYCLE TIME EFFICIENCY
.
261
7.1.3 CRITICAL PATH METHOD
.
263
7.1.4 LITTLE*S
LAW.
266
7.1.5 CAPACITY AND BOTTLENECKS
.
267
7.1.6 FLOW ANALYSIS FOR COST
.
271
7.1.7 LIMITATIONS OF FLOW ANALYSIS
.
272
7.2
QUEUES.
273
7.2.1 BASICS OF QUEUEING THEORY
.
274
7.2.2 M/M/1 AND M/M/C M
ODELS. 276
7.2.3 LIMITATIONS OF BASIC QUEUEING THEORY
.
279
7.3
SIMULATION.
279
7.3.1 ANATOMY OF A PROCESS SIMULATION
.
279
7.3.2 INPUT FOR PROCESS
SIMULATION. 280
7.3.3 SIMULATION T OOLS
.
286
7.3.4 A WORD OF CAUTION
.
287
7.4
RECAP.
288
7.5 SOLUTIONS TO EXERCISES
.
288
7.6 FURTHER
EXERCISES.
291
7.7 FURTHER
READINGS.
295
8
PROCESS REDESIGN.
8.1 THE ESSENCE OF PROCESS REDESIGN
.
8.1.1 PRODUCT VERSUS PROCESS INNOVATION.
8.1.2 REDESIGN CONCEPTS
.
8.1.3 THE DEVIL*S QUADRANGLE
.
8.1.4 APPROACHES TO REDESIGN
.
8.1.5 THE REDESIGN O RB IT
.
8.2 TRANSACTIONAL METHODS
.
8.2.1 OVERVIEW OF TRANSACTIONAL METHODS
8.2.2 7FE
.
8.2.3 HEURISTIC PROCESS REDESIGN
.
8.3 TRANSFORMATIONAL METHODS
.
8.4
8.5
8.6
8.7
8.3.1 OVERVIEW OF TRANSFORMATIONAL METHODS
8.3.2 BUSINESS PROCESS REENGINEERING
.
8.3.3 PRODUCT-BASED D ESIGN
.
RECAP.
SOLUTIONS TO EXERCISES
FURTHER EXERCISES
FURTHER READINGS
.
297
297
298
300
303
304
306
307
308
312
315
319
319
323
325
329
330
333
338
9 PROCESS-AWARE INFORMATION SYSTEM S
.
341
9.1 TYPES OF PROCESS-AWARE INFORMATION SYSTEM
S. 341
9.1.1 DOMAIN-SPECIFIC PROCESS-AWARE INFORMATION
SYSTEMS
.
342
9.1.2 BUSINESS PROCESS MANAGEMENT SYSTEMS
.
344
9.1.3 ARCHITECTURE OF A BPMS
. 347
9.1.4 THE CASE OF ACNS
.
353
9.2 ADVANTAGES OF INTRODUCING A BPMS
.
355
9.2.1 WORKLOAD
REDUCTION. 355
9.2.2 FLEXIBLE SYSTEM INTEGRATION
.
356
9.2.3 EXECUTION
TRANSPARENCY. 358
9.2.4 RULE
ENFORCEMENT.
359
9.3 CHALLENGES OF INTRODUCING A
BPMS. 360
9.3.1 TECHNICAL CHALLENGES
.
360
9.3.2 ORGANIZATIONAL
CHALLENGES. 362
9.4
RECAP.
365
9.5 SOLUTIONS TO
EXERCISES.
365
9.6 FURTHER EXERCISES
.
367
9.7 FURTHER READINGS
.
368
10 PROCESS IMPLEMENTATION WITH EXECUTABLE MODELS
.
371
10.1 IDENTIFY THE AUTOMATION BOUNDARIES
.
372
10.2 REVIEW MANUAL TASKS
.
375
10.3 COMPLETE THE PROCESS M
ODEL. 378
10.4 BRING THE PROCESS MODEL TO AN ADEQUATE GRANULARITY LEVEL
.
381
10.4.1 TASK DECOMPOSITION
.
381
10.4.2 DECOMPOSITION OF AD HOC SUB-PROCESSES WITH
CMMN
.
382
10.4.3 TASK
AGGREGATION.
384
10.5 SPECIFY EXECUTION
PROPERTIES. 384
10.5.1 VARIABLES, MESSAGES, SIGNALS, ERRORS, AND THEIR
DATA
TYPES.
386
10.5.2 DATA
MAPPINGS.
388
10.5.3 SERVICE
TASKS.
389
10.5.4 SEND AND RECEIVE TASKS, MESSAGE AND SIGNAL EVENTS. 390
10.5.5 SCRIPT
TASKS.
391
10.5.6 USER TASKS
.
391
10.5.7 TASK, EVENT, AND SEQUENCE FLOW EXPRESSIONS
.
394
10.5.8 IMPLEMENTING RULES WITH DM N
.
394
10.5.9 OTHER BPMS-SPECIFIC PROPERTIES.
396
10.6 THE LAST M
ILE.
399
10.7
RECAP.
400
10.8 SOLUTIONS TO
EXERCISES.
400
10.9 FURTHER EXERCISES
.
408
10.10 FURTHER READINGS
.
411
11 PROCESS M
ONITORING.
413
11.1 THE CONTEXT OF PROCESS
MONITORING. 413
11.2 PROCESS PERFORMANCE DASHBOARDS
.
415
11.2.1 OPERATIONAL
DASHBOARDS. 415
11.2.2 TACTICAL
DASHBOARDS. 416
11.2.3 STRATEGIC DASHBOARDS
.
418
11.2.4 TOOLS FOR DASHBOARD
CREATION. 419
11.3 INTRODUCTION TO PROCESS M INING
.
419
11.3.1 PROCESS MINING TECHNIQUES
.
420
11.3.2 EVENT
LOGS.
421
11.4 AUTOMATED PROCESS DISCOVERY
.
427
11.4.1 DEPENDENCY
GRAPHS. 428
11.5
11.6
11.7
11.8
11.9
11.10
11.11
11.12
11.4.2 THE
A
-ALGORITHM
.
11.4.3 ROBUST PROCESS
DISCOVERY.
11.4.4 QUALITY MEASURES FOR AUTOMATED PROCESS DISCOVERY.
PROCESS PERFORMANCE
MINING.
11.5.1 TIME
DIMENSION.
11.5.2 COST
DIMENSION.
11.5.3 QUALITY DIMENSION
.
11.5.4 FLEXIBILITY
DIMENSION.
CONFORMANCE
CHECKING.
11.6.1 CONFORMANCE OF CONTROL FLOW
.
11.6.2 CONFORMANCE OF DATA AND RESOURCES
.
VARIANTS
ANALYSIS.
PUTTING IT ALL TOGETHER: PROCESS MINING IN PRACTICE
.
RECAP.
SOLUTIONS TO
EXERCISES.
FURTHER
EXERCISES.
FURTHER
READINGS.
432
436
439
442
442
447
448
450
451
452
457
458
461
463
464
470
472
12 BPM AS AN ENTERPRISE
CAPABILITY. 475
12.1 BARRIERS TO BPM
SUCCESS. 476
12.2 THE SIX SUCCESS FACTORS OF BPM MATURITY
.
477
12.2.1 STRATEGIC
ALIGNMENT. 480
12.2.2
GOVERNANCE.
484
12.2.3
PEOPLE.
486
12.2.4
CULTURE.
488
12.3 MEASURING PROCESS MATURITY AND BPM
MATURITY. 490
12.4
RECAP.
495
12.5 SOLUTIONS TO
EXERCISES.
495
12.6 FURTHER
EXERCISES.
498
12.7 FURTHER
READINGS.
499
A REDESIGN
HEURISTICS.
501
A.L CUSTOMER HEURISTICS
.
501
A.2 BUSINESS PROCESS OPERATION HEURISTICS
.
502
A.3 BUSINESS PROCESS BEHAVIOR
HEURISTICS. 503
A.4 ORGANIZATION
HEURISTICS.
503
A.5 INFORMATION HEURISTICS
.
505
A.6 TECHNOLOGY HEURISTICS
.
505
A.7 EXTERNAL ENVIRONMENT HEURISTICS
.
506
REFERENCES
509
INDEX 519 |
| any_adam_object | 1 |
| author | Dumas, Marlon 1970- La Rosa, Marcello Mendling, Jan Reijers, Hajo A. |
| author_GND | (DE-588)1045372803 (DE-588)133822303 (DE-588)136506313 (DE-588)1158627246 |
| author_facet | Dumas, Marlon 1970- La Rosa, Marcello Mendling, Jan Reijers, Hajo A. |
| author_role | aut aut aut aut |
| author_sort | Dumas, Marlon 1970- |
| author_variant | m d md r m l rm rml j m jm h a r ha har |
| building | Verbundindex |
| bvnumber | BV044870098 |
| classification_rvk | QP 340 QP 500 ST 505 |
| classification_tum | WIR 552 WIR 523 |
| ctrlnum | (OCoLC)1031924665 (DE-599)DNB1149713798 |
| dewey-full | 004 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 004 - Computer science |
| dewey-raw | 004 |
| dewey-search | 004 |
| dewey-sort | 14 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik Wirtschaftswissenschaften |
| edition | Second edition |
| format | Book |
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| id | DE-604.BV044870098 |
| illustrated | Illustrated |
| indexdate | 2025-01-11T14:20:26Z |
| institution | BVB |
| institution_GND | (DE-588)1065168780 |
| isbn | 9783662565087 9783662585856 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-030264562 |
| oclc_num | 1031924665 |
| open_access_boolean | |
| owner | DE-703 DE-473 DE-BY-UBG DE-1102 DE-N2 DE-2070s DE-1051 DE-384 DE-11 DE-739 DE-91G DE-BY-TUM |
| owner_facet | DE-703 DE-473 DE-BY-UBG DE-1102 DE-N2 DE-2070s DE-1051 DE-384 DE-11 DE-739 DE-91G DE-BY-TUM |
| physical | xxxii, 527 Seiten Illustrationen, Diagramme (teilweise farbig) |
| publishDate | 2018 |
| publishDateSearch | 2018 |
| publishDateSort | 2018 |
| publisher | Springer |
| record_format | marc |
| spellingShingle | Dumas, Marlon 1970- La Rosa, Marcello Mendling, Jan Reijers, Hajo A. Fundamentals of business process management Prozessmanagement (DE-588)4353072-2 gnd Informationsmodellierung (DE-588)4214293-3 gnd Unterstützungssystem Informatik (DE-588)4690491-8 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4214293-3 (DE-588)4690491-8 |
| title | Fundamentals of business process management |
| title_auth | Fundamentals of business process management |
| title_exact_search | Fundamentals of business process management |
| title_full | Fundamentals of business process management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers |
| title_fullStr | Fundamentals of business process management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers |
| title_full_unstemmed | Fundamentals of business process management Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers |
| title_short | Fundamentals of business process management |
| title_sort | fundamentals of business process management |
| topic | Prozessmanagement (DE-588)4353072-2 gnd Informationsmodellierung (DE-588)4214293-3 gnd Unterstützungssystem Informatik (DE-588)4690491-8 gnd |
| topic_facet | Prozessmanagement Informationsmodellierung Unterstützungssystem Informatik |
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| Signatur: | 0048 WIR 523 2013 A 2997(2) |
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