Electronic government 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017 : proceedings - Janssen, Marijn 1972-; Axelsson, Karin; Glassey, Olivier; Klievink, Bram; Krimmer, Robert; Lindgren, Ida; Parycek, Peter; Scholl, Hans J.; Trutnev, Dmitrii (Springer, 2017)