Borders in service: enactments of nationhood in transnational call centres
"Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, th...
Saved in:
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Toronto ; Buffalo ; London
University of Toronto Press
[2016]
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| Subjects: | |
| Links: | http://www.gbv.de/dms/bowker/toc/9781487520595.pdf |
| Summary: | "Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this collection explores the experiences of call centre workers in many of the newly emerging hubs of transnational service work."-- "In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work."-- |
| Item Description: | Enthält 9 Beiträge. - Includes bibliographical references |
| Physical Description: | x, 278 Seiten Diagramme |
| ISBN: | 9781487500801 9781487520595 |
Staff View
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| 245 | 1 | 0 | |a Borders in service |b enactments of nationhood in transnational call centres |c edited by Kiran Mirchandani and Winifred R. Poster |
| 264 | 1 | |a Toronto ; Buffalo ; London |b University of Toronto Press |c [2016] | |
| 264 | 4 | |c © 2016 | |
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| 500 | |a Enthält 9 Beiträge. - Includes bibliographical references | ||
| 520 | 8 | |a "Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this collection explores the experiences of call centre workers in many of the newly emerging hubs of transnational service work."-- | |
| 520 | 8 | |a "In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work."-- | |
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Record in the Search Index
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| isbn | 9781487500801 9781487520595 |
| language | English |
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| publisher | University of Toronto Press |
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| spelling | Borders in service enactments of nationhood in transnational call centres edited by Kiran Mirchandani and Winifred R. Poster Toronto ; Buffalo ; London University of Toronto Press [2016] © 2016 x, 278 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Enthält 9 Beiträge. - Includes bibliographical references "Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this collection explores the experiences of call centre workers in many of the newly emerging hubs of transnational service work."-- "In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work."-- Interkulturelle Kommunikation Call centersxSocial aspects Call centersxEmployees Service industries workers Intercultural communication National characteristics Transnationalism Soziale Situation (DE-588)4077575-6 gnd rswk-swf Transnationalisierung (DE-588)7612596-8 gnd rswk-swf Callcenter (DE-588)4456666-9 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Callcenter (DE-588)4456666-9 s Transnationalisierung (DE-588)7612596-8 s Soziale Situation (DE-588)4077575-6 s DE-604 Mirchandani, Kiran 1968- (DE-588)1125049456 edt Poster, Winifred R. edt DE-601 pdf/application http://www.gbv.de/dms/bowker/toc/9781487520595.pdf Inhaltsverzeichnis |
| spellingShingle | Borders in service enactments of nationhood in transnational call centres Interkulturelle Kommunikation Call centersxSocial aspects Call centersxEmployees Service industries workers Intercultural communication National characteristics Transnationalism Soziale Situation (DE-588)4077575-6 gnd Transnationalisierung (DE-588)7612596-8 gnd Callcenter (DE-588)4456666-9 gnd |
| subject_GND | (DE-588)4077575-6 (DE-588)7612596-8 (DE-588)4456666-9 (DE-588)4143413-4 |
| title | Borders in service enactments of nationhood in transnational call centres |
| title_auth | Borders in service enactments of nationhood in transnational call centres |
| title_exact_search | Borders in service enactments of nationhood in transnational call centres |
| title_full | Borders in service enactments of nationhood in transnational call centres edited by Kiran Mirchandani and Winifred R. Poster |
| title_fullStr | Borders in service enactments of nationhood in transnational call centres edited by Kiran Mirchandani and Winifred R. Poster |
| title_full_unstemmed | Borders in service enactments of nationhood in transnational call centres edited by Kiran Mirchandani and Winifred R. Poster |
| title_short | Borders in service |
| title_sort | borders in service enactments of nationhood in transnational call centres |
| title_sub | enactments of nationhood in transnational call centres |
| topic | Interkulturelle Kommunikation Call centersxSocial aspects Call centersxEmployees Service industries workers Intercultural communication National characteristics Transnationalism Soziale Situation (DE-588)4077575-6 gnd Transnationalisierung (DE-588)7612596-8 gnd Callcenter (DE-588)4456666-9 gnd |
| topic_facet | Interkulturelle Kommunikation Call centersxSocial aspects Call centersxEmployees Service industries workers Intercultural communication National characteristics Transnationalism Soziale Situation Transnationalisierung Callcenter Aufsatzsammlung |
| url | http://www.gbv.de/dms/bowker/toc/9781487520595.pdf |
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