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Service-ability: create a customer centric culture and gain competitive advantage

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Bibliographic Details
Main Author:	Robson, Kevin (Author)
Format:	Electronic eBook
Language:	English
Published:	Chichester Wiley 2013
Subjects:	Customer services Kundenmanagement Management Dienstleistung
Item Description:	Includes index
Physical Description:	xvi, 261 p
ISBN:	9781118457870

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Record in the Search Index

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dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Electronic eBook
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illustrated	Not Illustrated
indexdate	2024-12-20T17:55:55Z
institution	BVB
isbn	9781118457870
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-029577780
oclc_num	1073837729
open_access_boolean
physical	xvi, 261 p
psigel	ZDB-30-PAD ZDB-30-PBE
publishDate	2013
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publisher	Wiley
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spelling	Robson, Kevin Verfasser aut Service-ability create a customer centric culture and gain competitive advantage Kevin Robson Chichester Wiley 2013 xvi, 261 p txt rdacontent c rdamedia cr rdacarrier Includes index Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s 1\p DE-604 Erscheint auch als Druck-Ausgabe, Hardcover 978-1-118-34556-6 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Robson, Kevin Service-ability create a customer centric culture and gain competitive advantage Customer services Kundenmanagement (DE-588)4236865-0 gnd Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd
subject_GND	(DE-588)4236865-0 (DE-588)4037278-9 (DE-588)4012178-1
title	Service-ability create a customer centric culture and gain competitive advantage
title_auth	Service-ability create a customer centric culture and gain competitive advantage
title_exact_search	Service-ability create a customer centric culture and gain competitive advantage
title_full	Service-ability create a customer centric culture and gain competitive advantage Kevin Robson
title_fullStr	Service-ability create a customer centric culture and gain competitive advantage Kevin Robson
title_full_unstemmed	Service-ability create a customer centric culture and gain competitive advantage Kevin Robson
title_short	Service-ability
title_sort	service ability create a customer centric culture and gain competitive advantage
title_sub	create a customer centric culture and gain competitive advantage
topic	Customer services Kundenmanagement (DE-588)4236865-0 gnd Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd
topic_facet	Customer services Kundenmanagement Management Dienstleistung
work_keys_str_mv	AT robsonkevin serviceabilitycreateacustomercentriccultureandgaincompetitiveadvantage

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