Principles of operations management: sustainability and supply chain management
Gespeichert in:
| Beteiligte Personen: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Boston
Pearson
[2017]
|
| Ausgabe: | Tenth edition, global edition |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029109199&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Umfang: | 767 Seiten Illustrationen, Diagramme |
| ISBN: | 9781292153018 1292153016 |
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| 245 | 1 | 0 | |a Principles of operations management |b sustainability and supply chain management |c Jay Heizer, Jesse H. Jones Professor of Business Administration, Texas Lutheran University, Barry Render, Charles Harwood Professor of Operations Management, Graduate School of Business, Rollins College, Chuck Munson, Professor of Operations Management, Carson College of Business, Washington State University |
| 250 | |a Tenth edition, global edition | ||
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Datensatz im Suchindex
| _version_ | 1819336003382411264 |
|---|---|
| adam_text | PART ONE Introduction to Operations Management 39
Chapter 1 Operations and Productivity 39
Chapter 2 Operations Strategy in a Global Environment 67
Chapter 3 Project Management 97
Chapter 4 Forecasting 144
PART TWO Designing Operations 197
Chapter 5 Design of Goods and Services 197
Supplement 5 Sustainability in the Supply Chain 231
Chapter 6 Managing Quality 251
Supplement 6 Statistical Process Control 283
Chapter 7 Process Strategy 317
Supplement 7 Capacity and Constraint Management 345
Chapter 8 Location Strategies 375
Chapter 9 Layout Strategies 405
Chapter 10 Human Resources, Job Design, and Work Measurement 445
PART THREE Managing Operations 479
Chapter 11 Supply Chain Management 479
Supplement 11 Supply Chain Management Analytics 509
Chapter 12 Inventory Management 525
Chapter 13 Aggregate Planning and S OP 567
Chapter 14 Material Requirements Planning (MRP) and ERP 601
Chapter 15 Short-Term Scheduling 637
Chapter 16 Lean Operations 673
Chapter 17 Maintenance and Reliability 697
ONLINE TUTORIALS
1. Statistical Tools for Managers T1-1
2. Acceptance Sampling T2-1
3. The Simplex Method of Linear Programming T3-1
4. The MODI and VAM Methods of Solving Transportation Problems T4-1
5. Vehicle Routing and Scheduling T5-1
11
About the Authors 8
Preface 23
FART ONE Introduction to Operations Management
Chapter 1 Operations and Productivity 39
GLOBAL COMPANY PROFILE: HARD ROCK CAFE 40
What Is Operations Management? 42
Organizing to Produce Goods and Services 42
The Supply Chain 44
Why Study OM? 44
What Operations Managers Do 45
The Heritage of Operations Management 46
Operations for Goods and Services 49
Growth of Services 49
Service Pay 50
The Productivity Challenge 51
Productivity Measurement 52
Productivity Variables 53
Productivity and the Service Sector 55
Current Challenges in Operations Management 56
Ethics, Social Responsibility, and Sustainability 57
Summary 58
Key Terms 58
Ethical Dilemma 58
Discussion Questions 58
Using Software for Productivity Analysis 59
Solved Problems 59
Problems 60
CASE STUDIES 62
Uber Technologies, Inc. 62
Frito-Lay: Operations Management in Manufacturing
Video Case 63
Hard Rock Cafe: Operations Management in Services
Video Case 63
Endnotes 64
Rapid Review 65
Self Test 66
Chapter 2 Operations Strategy in a Global
Environment 67
GLOBAL COMPANY PROFILE: BOEING 68
A Global View of Operations and Supply
Chains 70
Cultural and Ethical Issues 73
39
Developing Missions and Strategies 73
Mission 74
Strategy 74
Achieving Competitive Advantage Through
Operations 74
Competing on Differentiation 75
Competing on Cost 76
Competing on Response 77
Issues in Operations Strategy 78
Strategy Development and Implementation 79
Key Success Factors and Core Competencies 79
Integrating OM with Other Activities 81
Building and Staffing the Organization 81
Implementing the 10 Strategic OM Decisions 82
Strategic Planning, Core Competencies, and
Outsourcing 82
The Theory of Comparative Advantage 84
Risks of Outsourcing 84
Rating Outsource Providers 85
Global Operations Strategy Options 87
Summary 88
Key Terms 88
Ethical Dilemma 89
Discussion Questions 89
Using Software to Solve Outsourcing
Problems 89
Solved Problems 90
Problems 91
CASE STUDIES 93
Rapid-Lube 93
Strategy at Regal Marine Video Case 93
Hard Rock Cafe’s Global Strategy Video Case 93
Outsourcing Offshore at Darden Video Case 94
Endnotes 94
Rapid Review 95
Self Test 96
Chapter 3 Project Management 97
GLOBAL. COMPANY PROFILE: BECHTEL GROUP 98
The Importance of Project Management 100
13
14 TABLE OF CONTENTS
Project Planning 100
The Project Manager 101
Work Breakdown Structure 102
Project Scheduling 103
Project Controlling 104
Project Management Techniques: PERT and CPM 105
The Framework of PERT and CPM 105
Network Diagrams and Approaches 106
Activity-on-Node Example 10 7
Activity-on-Arrow Example 109
Determining the Project Schedule 109
Forward Pass 110
Backward Pass 112
Calculating Slack Time and Identifying the Critical
Path(s) 113
Variability in Activity Times 115
Three Time Estimates in PERT 115
Probability of Project Completion 117
Cost-Time Trade-Offs and Project Crashing 120
A Critique of PERT and CPM 123
Using Microsoft Project to Manage Projects 124
Summary 126
Key Terms 126
Ethical Dilemma 127
Discussion Questions 127
Using Software to Solve Project Management
Problems 127
Solved Problems 128
Problems 131
CASE STUDIES 136
Southwestern University: (A) 136
Project Management at Arnold Palmer Hospital
Video Case 137
Managing Hard Rock’s Rockfest Video Case 138
Endnotes 140
Rapid Review 141
Self Test 142
Chapter 4 Forecasting 143
GLOBAL COMPANY PROFILE: WALT DISNEY PARKS
RESORTS 144
What is Forecasting? 146
Forecasting Time Horizons 146
Types of Forecasts 14 7
PART TWO Designing Operations
Chapter 5 Design of Goods and Services 197
GLOBAL COMPANY PROFILE: REGAL MARINE 198
Goods and Services Selection 200
The Strategic Importance of Forecasting 147
Supply-Chain Management 147
Human Resources 148
Capacity 148
Seven Steps in the Forecasting System 148
Forecasting Approaches 149
Oven/iew of Qualitative Method 149
Overview of Quantitative Methods 150
Time-Series Forecasting 150
Decomposition of a Time Series 150
Naive Approach 151
Moving Averages 152
Exponential Smoothing 154
Measuring Forecast Error 155
Exponential Smoothing with Trend Adjustment 158
Trend Projections 162
Seasonal Variations in Data 164
Cyclical Variations in Data 169
Associative Forecasting Methods: Regression
and Correlation Analysis 169
Using Regression Analysis for Forecasting 169
Standard Error of the Estimate 171
Correlation Coefficients for Regression Lines 172
Multiple-Regression Analysis 174
Monitoring and Controlling Forecasts 176
Adaptive Smoothing 177
Focus Forecasting 177
Forecasting in the Service Sector 178
Summary 179
Key Terms 179
Ethical Dilemma 179
Discussion Questions 180
Using Software in Forecasting 180
Solved Problems 182
Problems 184
CASE STUDIES 191
Southwestern University: (B) 191
Forecasting Ticket Revenue for Orlando Magic
Basketball Games Video Case 192
Forecasting at Hard Rock Cafe Video Case 193
Endnotes 194
Rapid Review 195
Self Test 196
Product Strategy Options Support Competitive
Advantage 201
Product Life Cycles 202
Life Cycle and Strategy 202
197
TABLE OF CONTENTS 15
Product-by-Value Analysis 203
Generating New Products 203
Product Development 204
Product Development System 204
Quality Function Deployment (QFD) 204
Organizing for Product Development 207
Manufacturability and Value Engineering 208
Issues for Product Design 209
Robust Design 209
Modular Design 209
Computer-Aided Design (CAD) and Computer-Aided
Manufacturing (CAM) 209
Virtual Reality Technology 210
Value Analysis 211
Sustainability and Life Cycle Assessment (LCA) 211
Product Development Continuum 211
Purchasing Technology by Acquiring a Firm 212
Joint Ventures 212
Alliances 213
Defining a Product 213
Make-or-Buy Decisions 214
Group Technology 215
Documents for Production 216
Product Life-Cycle Management (PLM) 216
Service Design 217
Process-Chain-Network (PCN) Analysis 217
Adding Service Efficiency 219
Documents for Services 219
Application of Decision Trees to Product
Design 220
Transition to Production 222
Summary 222
Key Terms 223
Ethical Dilemma 223
Discussion Questions 223
Solved Problem 224
Problems 224
CASE STUDIES 227
De Mar’s Product Strategy 227
Product Design at Regal Marine Video Case 227
Endnotes 228
Rapid Review 229
Self Test 230
Supplement 5 Sustainability in the Supply
Chain 231
Corporate Social Responsibility 232
Sustainability 233
Systems View 233
Commons 233
Triple Bottom Line 233
Design and Production for Sustainability 236
Product Design 236
Production Process 238
Logistics 238
End-of-Life Phase 241
Regulations and Industry Standards 241
International Environmental Policies and
Standards 242
Summary 243
Key Terms 243
Discussion Questions 243
Solved Problems 244
Problems 245
CASE STUDIES 246
Building Sustainability at the Orlando Magic’s
Amway Center Video Case 246
Green Manufacturing and Sustainability at Frito-Lay
Video Case 247
Endnotes 248
Rapid Review 249
Self Test 250
Chapter 6 Managing Quality 251
GLOBAL COMPANY PROFILE: ARNOLD PALMER
HOSPITAL 252
Quality and Strategy 254
Defining Quality 255
Implications of Quality 255
Malcolm Baldrige National Quality Award 256
ISO 9000 International Quality Standards 256
Cost of Quality (COQ) 256
Ethics and Quality Management 257
Total Quality Management 257
Continuous Improvement 258
Six Sigma 259
Employee Empowerment 260
Benchmarking 260
Just-in-Time (JIT) 262
Taguchi Concepts 262
Knowledge of TQM Tools 263
Tools of TQM 264
Check Sheets 264
Scatter Diagrams 265
Cause-and-Effect Diagrams 265
Pareto Charts 265
Flowcharts 266
Histograms 267
Statistical Process Control (SPC) 267
The Role of Inspection 268
When and Where to Inspect 268
Source Inspection 269
16 TABLE OF CONTENTS
Service Industry Inspection 270
Inspection of Attributes versus Variables 271
TQM in Services 271
Summary 273
Key Terms 273
Ethical Dilemma 273
Discussion Questions 274
Solved Problems 274
Problems 275
CASE STUDIES 277
Southwestern University: (C) 277
The Culture of Quality at Arnold Palmer Hospital
Video Case 278
Quality Counts at Alaska Airlines Video Case 278
Quality at the Ritz-Carlton Hotel Company
Video Case 280
Endnotes 280
Rapid Review 281
Self Test 282
Supplement 6 Statistical Process Control 283
Statistical Process Control (SPC) 284
Control Charts for Variables 286
The Central Limit Theorem 286
Setting Mean Chart Limits (x-Charts) 288
Setting Range Chart Limits (R-Charts) 291
Using Mean and Range Charts 292
Control Charts for Attributes 294
Managerial Issues and Control Charts 297
Process Capability 298
Process Capability Ratio (Cp) 298
Process Capability Index (Cpk) 299
Acceptance Sampling 300
Operating Characteristic Curve 301
Average Outgoing Quality 302
Summary 303
Key Terms 303
Discussion Questions 303
Using Software for SPC 304
Solved Problems 305
Problems 307
CASE STUDIES 312
Bayfield Mud Company 312
Frito-Lay’s Quality-Controlled Potato Chips
Video Case 313
Farm to Fork: Quality at Darden Restaurants
Video Case 314
Endnotes 314
Rapid Review 315
Self Test 316
Chapter 7 Process Strategy 317
GLOBAL COMPANY PROFILE: HARLEY-DAVIDSON 318
Four Process Strategies 320
Process Focus 320
Repetitive Focus 321
Product Focus 322
Mass Customization Focus 322
Process Comparison 324
Selection of Equipment 326
Process Analysis and Design 326
Flowchart 327
Time-Function Mapping 327
Process Charts 327
Value-Stream Mapping 328
Service Blueprinting 330
Special Considerations for Service Process
Design 331
Production Technology 332
Machine Technology 332
Automatic Identification Systems (AISs) and RFID 333
Process Control 333
Vision Systems 334
Robots 334
Automated Storage and Retrieval Systems
(ASRSs) 334
Automated Guided Vehicles (AGVs) 334
Flexible Manufacturing Systems (FMSs) 335
Computer-Integrated Manufacturing (CIM) 335
Technology in Services 336
Process Redesign 336
Summary 337
Key Terms 337
Ethical Dilemma 338
Discussion Questions 338
Solved Problem 338
Problems 339
CASE STUDIES 340
Rochester Manufacturing’s Process Decision 340
Process Strategy at Wheeled Coach Video Case 340
Alaska Airlines: 20-Minute Baggage Process—
Guaranteed! Video Case 341
Process Analysis at Arnold Palmer Hospital
Video Case 342
Endnotes 342
Rapid Review 343
Self Test 344
Supplement 7 Capacity and Constraint
Management 345
Capacity 346
Design and Effective Capacity 347
TABLE OF CONTENTS 17
Capacity and Strategy 349
Capacity Considerations 349
Managing Demand 350
Service-Sector Demand and Capacity
Management 351
Bottleneck Analysis and the Theory
of Constraints 352
Theory of Constraints 355
Bottleneck Management 355
Break-Even Analysis 356
Single-Product Case 357
Multiproduct Case 358
Reducing Risk with Incremental Changes 360
Applying Expected Monetary Value (EMV)
to Capacity Decisions 361
Applying Investment Analysis to Strategy-Driven
Investments 362
Investment, Variable Cost, and Cash Flow 362
Net Present Value 362
Summary 364
Key Terms 365
Discussion Questions 365
Using Software for Break-Even Analysis 365
Solved Problems 366
Problems 368
CASE STUDY 371
Capacity Planning at Arnold Palmer Hospital
Video Case 371
Endnote 372
Rapid Review 373
Self Test 374
Chapter 8 Location Strategies 375
GLOBAL COMPANY PROFILE: FEDEX 376
The Strategic Importance of Location 378
Factors That Affect Location Decisions 379
Labor Productivity 380
Exchange Rates and Currency Risk 380
Costs 380
Political Risk, Values, and Culture 381
Proximity to Markets 381
Proximity to Suppliers 382
Proximity to Competitors (Clustering) 382
Methods of Evaluating Location Alternatives 382
The Factor-Rating Method 383
Locational Cost-Volume Analysis 384
Center-of-Gravity Method 386
Transportation Model 387
Service Location Strategy 388
Geographic Information Systems 389
Summary 391
Key Terms 391
Ethical Dilemma 392
Discussion Questions 392
Using Software to Solve Location Problems 392
Solved Problems 393
Problems 395
CASE STUDIES 400
Southern Recreational Vehicle Company 400
Locating the Next Red Lobster Restaurant
Video Case 400
Where to Place the Hard Rock Cafe Video Case 401
Endnote 402
Rapid Review 403
Self Test 404
Chapter 9 Layout Strategies 405
GLOBAL COMPANY PROFILE: MCDONALD’S 406
The Strategic Importance of Layout Decisions 408
Types of Layout 408
Office Layout 409
Retail Layout 410
Servicescapes 413
Warehouse and Storage Layouts 413
Cross-Docking 414
Random Stocking 415
Customizing 415
Fixed-Position Layout 415
Process-Oriented Layout 416
Computer Software for Process-Oriented Layouts 420
Work Cells 421
Requirements of Work Cells 421
Staffing and Balancing Work Cells 422
The Focused Work Center and the Focused
Factory 424
Repetitive and Product-Oriented Layout 424
Assembly-Line Balancing 425
Summary 430
Key Terms 430
Ethical Dilemma 430
Discussion Questions 430
Using Software to Solve Layout Problems 431
Solved Problems 432
Problems 434
CASE STUDIES 440
State Automobile License Renewals 440
Laying Out Arnold Palmer Hospital’s New Facility
Video Case 440
Facility Layout at Wheeled Coach Video Case 442
Endnotes 442
Rapid Review 443
Self Test 444
18 TABLE OF CONTENTS
Chapter 10 Human Resources, Job Design, and Work
Measurement 445
GLOBAL COMPANY PROFILE: RUSTY WALLACE’S NASCAR
RACING TEAM 446
Human Resource Strategy for Competitive
Advantage 448
Constraints on Human Resource Strategy 448
Labor Planning 449
Employment-Stability Policies 449
Work Schedules 449
Job Classifications and Work Rules 450
Job Design 450
Labor Specialization 450
Job Expansion 451
Psychological Components of Job Design 451
Self-Directed Teams 452
Motivation and Incentive Systems 453
Ergonomics and the Work Environment 453
Methods Analysis 455
The Visual Workplace 458
Labor Standards 458
Historical Experience 459
Time Studies 459
Predetermined Time Standards 463
Work Sampling 465
Ethics 468
Summary 468
Key Terms 468
Ethical Dilemma 469
Discussion Questions 469
Solved Problems 470
Problems 472
CASE STUDIES 475
Jackson Manufacturing Company 475
The “People” Focus: Human Resources at Alaska
Airlines Video Case 475
Hard Rock’s Human Resource Strategy
Video Case 476
Endnotes 476
Rapid Review 477
Self Test 478
PART THREE Managing Operations
Chapter 11 Supply Chain Management 479
GLOBAL COMPANY PROFILE: DARDEN RESTAURANTS 480
The Supply Chain’s Strategic Importance 482
Sourcing Issues: Make-or-Buy and
Outsourcing 484
Make-or-Buy Decisions 485
Outsourcing 485
Six Sourcing Strategies 485
Many Suppliers 485
Few Suppliers 485
Vertical Integration 486
Joint Ventures 486
Keiretsu Networks 486
Virtual Companies 487
Supply Chain Risk 487
Risks and Mitigation Tactics 488
Security and JIT 489
Managing the Integrated Supply Chain 489
Issues in Managing the Integrated Supply Chain 489
Opportunities in Managing the Integrated Supply
Chain 490
Building the Supply Base 492
Supplier Evaluation 492
Supplier Development 492
Negotiations 493
479
Contracting 493
Centralized Purchasing 493
E-Procurement 494
Logistics Management 494
Shipping Systems 494
Warehousing 495
Third-Party Logistics (3PL) 496
Distribution Management 497
Ethics and Sustainable Supply Chain
Management 498
Supply Chain Management Ethics 498
Establishing Sustainability in Supply
Chains 498
Measuring Supply Chain Performance 499
Assets Committed to Inventory 499
Benchmarking the Supply Chain 501
The SCOR Model 501
Summary 502
Key Terms 503
Ethical Dilemma 503
Discussion Questions 503
Solved Problems 503
Problems 504
CASE STUDIES 505
Darden’s Global Supply Chains Video Case 505
TABLE OF CONTENTS 19
Supply Chain Management at Regal Marine
Video Case 505
Arnold Palmer Hospital’s Supply Chain
Video Case 506
Endnote 506
Rapid Review 507
Self Test 508
Supplement 11 Supply Chain Management
Analytics 509
Techniques for Evaluating Supply Chains 510
Evaluating Disaster Risk in the Supply Chain 510
Managing the Bullwhip Effect 512
A Bullwhip Effect Measure 513
Supplier Selection Analysis 514
Transportation Mode Analysis 515
Warehouse Storage 516
Summary 517
Discussion Questions 518
Solved Problems 518
Problems 520
Rapid Review 523
Self Test 524
Chapter 12 Inventory Management 525
GLOBAL COMPANY PROFILE: AMAZON.COM 526
The Importance of Inventory 528
Functions of Inventory 528
Types of Inventory 528
Managing Inventory 529
ABC Analysis 529
Record Accuracy 531
Cycle Counting 531
Control of Service Inventories 532
Inventory Models 533
Independent vs. Dependent Demand 533
Holding, Ordering, and Setup Costs 533
Inventory Models for Independent Demand 534
The Basic Economic Order Quantity (EOQ)
Model 534
Minimizing Costs 535
Reorder Points 539
Production Order Quantity Model 540
Quantity Discount Models 543
Probabilistic Models and Safety Stock 546
Other Probabilistic Models 549
Single-Period Model 551
Fixed-Period (P) Systems 552
Summary 553
Key Terms 553
Ethical Dilemma 553
Discussion Questions 553
Using Software to Solve Inventory Problems 554
Solved Problems 555
Problems 558
CASE STUDIES 562
Zhou Bicycle Company 562
Parker Hi-Fi Systems 563
Managing Inventory at Frito-Lay Video Case 563
Inventory Control at Wheeled Coach Video Case 564
Endnotes 564
Rapid Review 565
Self Test 566
Chapter 13 Aggregate Planning and S 0P 567
GLOBAL COMPANY PROFILE: FRITO-LAY 568
The Planning Process 570
Sales and Operations Planning 571
The Nature of Aggregate Planning 572
Aggregate Planning Strategies 573
Capacity Options 573
Demand Options 574
Mixing Options to Develop a Plan 575
Methods for Aggregate Planning 576
Graphical Methods 576
Mathematical Approaches 581
Aggregate Planning in Services 583
Restaurants 584
Hospitals 584
National Chains of Small Service Firms 584
Miscellaneous Sen/ices 584
Airline Industry 585
Revenue Management 585
Summary 588
Key Terms 588
Ethical Dilemma 589
Discussion Questions 589
Using Software for Aggregate Planning 590
Solved Problems 592
Problems 593
CASE STUDIES 597
Andrew-Carter, Inc. 597
Using Revenue Management to Set Orlando Magic
Ticket Prices Video Case 598
Endnote 598
Rapid Review 599
Self Test 600
Chapter 14 Material Requirements Planning (MRP)
and ERP 601
GLOBAL COMPANY PROFILE: WHEELED COACH 602
Dependent Demand 604
20 TABLE OF CONTENTS
Dependent Inventory Model Requirements 604
Master Production Schedule 605
Bills of Material 606
Accurate Inventory Records 608
Purchase Orders Outstanding 608
Lead Times for Components 608
MRP Structure 609
MRP Management 613
MRP Dynamics 613
MRP Limitations 613
Lot-Sizing Techniques 614
Extensions of MRP 618
Material Requirements Planning II (MRP II) 618
Closed-Loop MRP 619
Capacity Planning 619
MRP in Services 621
Distribution Resource Planning (DRP) 622
Enterprise Resource Planning (ERP) 622
ERP in the Service Sector 625
Summary 625
Key Terms 625
Ethical Dilemma 625
Discussion Questions 626
Using Software to Solve MRP Problems 626
Solved Problems 627
Problems 630
CASE STUDIES 633
When 18,500 Orlando Magic Fans Come to Dinner
Video Case 633
MRP at Wheeled Coach Video Case 634
Endnotes 634
Rapid Review 635
Self Test 636
Chapter 15 Short-Term Scheduling 637
GLOBAL COMPANY PROFILE: ALASKA AIRLINES 638
The Importance of Short-Term Scheduling 640
Scheduling Issues 640
Forward and Backward Scheduling 641
Finite and Infinite Loading 642
Scheduling Criteria 642
Scheduling Process-Focused Facilities 643
Loading Jobs 643
Input-Output Control 644
Gantt Charts 645
Assignment Method 646
Sequencing Jobs 649
Priority Rules for Sequencing Jobs 649
Critical Ratio 652
Sequencing N Jobs on Two Machines: Johnson s
Rule 653
Limitations of Rule-Based Sequencing Systems 654
Finite Capacity Scheduling (FCS) 655
Scheduling Services 656
Scheduling Service Employees with Cyclical
Scheduling 658
Summary 659
Key Terms 659
Ethical Dilemma 659
Discussion Questions 660
Using Software for Short-Term Scheduling 660
Solved Problems 662
Problems 665
CASE STUDIES 668
Old Oregon Wood Store 668
From the Eagles to the Magic: Converting the Amway
Center Video Case 669
Scheduling at Hard Rock Cafe Video Case 670
Endnotes 670
Rapid Review 671
Self Test 672
Chapter 16 Lean Operations 673
GLOBAL COMPANY PROFILE: TOYOTA MOTOR
CORPORATION 674
Lean Operations 676
Eliminate Waste 676
Remove Variability 677
Improve Throughput 678
Lean and Just-in-Time 678
Supplier Partnerships 678
Lean Layout 680
Lean Inventory 681
Lean Scheduling 684
Lean Quality 687
Lean and the Toyota Production System 687
Continuous Improvement 687
Respect for People 687
Processes and Standard Work Practice 688
Lean Organizations 688
Building a Lean Organization 688
Lean Sustainability 690
Lean in Services 690
Summary 691
Key Terms 691
Ethical Dilemma 691
Discussion Questions 691
Solved Problem 691
Problems 692
TABLE OF CONTENTS 21
CASE STUDIES 693
Lean Operations at Alaska Airlines Video Case 693
JIT at Arnold Palmer Hospital Video Case 694
Endnote 694
Rapid Review 695
Self Test 696
Chapter 17 Maintenance and Reliability 697
GLOBAL COMPANY PROFILE: ORLANDO UTILITIES
COMMISSION 698
The Strategic Importance of Maintenance
and Reliability 700
Reliability 701
System Reliability 701
Providing Redundancy 703
Maintenance 705
Implementing Preventive Maintenance 705
Increasing Repair Capabilities 708
Autonomous Maintenance 708
Total Productive Maintenance 709
Summary 709
Key Terms 709
Ethical Dilemma 709
Discussion Questions 709
Using Software to Solve Reliability Problems 710
Solved Problems 710
Problems 710
CASE STUDY 712
Maintenance Drives Profits at Frito-Lay
Video Case 712
Rapid Review 713
Self Test 714
Appendix 715
Bibliography 737
Name Index 743
General Index 747
22 TABLE OF CONTENTS
ONLINE TUTORIALS
1. Statistical Tools for Managers T1 -1
Discrete Probability Distributions T1 -2
Expected Value of a Discrete Probability
Distribution T1-3
Variance of a Discrete Probability Distribution T1-3
Continuous Probability Distributions T1 -4
The Normal Distribution T1 -4
Summary T1-7
Key Terms T1-7
Discussion Questions T1-7
Problems T1-7
Bibliography T1-7
2. Acceptance Sampling T2-1
Sampling Plans T2-2
Single Sampling T2-2
Double Sampling T2-2
Sequential Sampling T2-2
Operating Characteristic (OC) Curves T2-2
Producer’s and Consumer’s Risk T2-3
Average Outgoing Quality T2-5
Summary T2-6
Key Terms T2-6
Solved Problem T2-7
Discussion Questions T2-7
Problems T2-7
3. The Simplex Method of Linear Programming T3-1
Converting the Constraints to Equations T3-2
Setting Up the First Simplex Tableau T3-2
Simplex Solution Procedures T3-4
Summary of Simplex Steps for Maximization
Problems T3-6
Artificial and Surplus Variables T3-7
Solving Minimization Problems T3-7
Summary T3-8
Key Terms T3-8
Solved Problem T3-8
Discussion Questions T3-8
Problems T3-9
4. The MODI and VAM Methods of Solving
Transportation Problems T4-1
MODI Method T4-2
How to Use the MODI Method T4-2
Solving the Arizona Plumbing Problem with
MODI T4-2
Vogel’s Approximation Method: Another Way to
Find an Initial Solution T4-4
Discussion Questions T4-8
Problems T4-8
5. Vehicle Routing and Scheduling T5-1
Introduction T5-2
Service Delivery Example: Meals-for-ME T5-2
Objectives of Routing and Scheduling
Problems T5-2
Characteristics of Routing and Scheduling
Problems T5-3
Classifying Routing and Scheduling Problems T5-3
Solving Routing and Scheduling Problems T5-4
Routing Service Vehicles T5-5
The Traveling Salesman Problem 75-5
Multiple Traveling Salesman Problem T5-8
The Vehicle Routing Problem T5-9
Cluster First, Route Second Approach T5-10
Scheduling Service Vehicles T5-11
The Concurrent Scheduler Approach T5-13
Other Routing and Scheduling Problems T5-13
Summary T5-14
Key Terms T5-15
Discussion Questions T5-15
Problems T5-15
Case Study: Routing and Scheduling of
Phlebotomists T5-17
Bibliography T5-17
|
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| author | Heizer, Jay H. 1935- Render, Barry 1946- Munson, Chuck |
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| author_facet | Heizer, Jay H. 1935- Render, Barry 1946- Munson, Chuck |
| author_role | aut aut aut |
| author_sort | Heizer, Jay H. 1935- |
| author_variant | j h h jh jhh b r br c m cm |
| building | Verbundindex |
| bvnumber | BV043696653 |
| classification_rvk | QP 500 |
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| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Tenth edition, global edition |
| format | Book |
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| id | DE-604.BV043696653 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T17:42:53Z |
| institution | BVB |
| isbn | 9781292153018 1292153016 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029109199 |
| oclc_num | 953414365 |
| open_access_boolean | |
| owner | DE-1050 DE-473 DE-BY-UBG DE-862 DE-BY-FWS DE-20 DE-526 |
| owner_facet | DE-1050 DE-473 DE-BY-UBG DE-862 DE-BY-FWS DE-20 DE-526 |
| physical | 767 Seiten Illustrationen, Diagramme |
| publishDate | 2017 |
| publishDateSearch | 2017 |
| publishDateSort | 2017 |
| publisher | Pearson |
| record_format | marc |
| spellingShingle | Heizer, Jay H. 1935- Render, Barry 1946- Munson, Chuck Principles of operations management sustainability and supply chain management Production management Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4047347-8 |
| title | Principles of operations management sustainability and supply chain management |
| title_auth | Principles of operations management sustainability and supply chain management |
| title_exact_search | Principles of operations management sustainability and supply chain management |
| title_full | Principles of operations management sustainability and supply chain management Jay Heizer, Jesse H. Jones Professor of Business Administration, Texas Lutheran University, Barry Render, Charles Harwood Professor of Operations Management, Graduate School of Business, Rollins College, Chuck Munson, Professor of Operations Management, Carson College of Business, Washington State University |
| title_fullStr | Principles of operations management sustainability and supply chain management Jay Heizer, Jesse H. Jones Professor of Business Administration, Texas Lutheran University, Barry Render, Charles Harwood Professor of Operations Management, Graduate School of Business, Rollins College, Chuck Munson, Professor of Operations Management, Carson College of Business, Washington State University |
| title_full_unstemmed | Principles of operations management sustainability and supply chain management Jay Heizer, Jesse H. Jones Professor of Business Administration, Texas Lutheran University, Barry Render, Charles Harwood Professor of Operations Management, Graduate School of Business, Rollins College, Chuck Munson, Professor of Operations Management, Carson College of Business, Washington State University |
| title_short | Principles of operations management |
| title_sort | principles of operations management sustainability and supply chain management |
| title_sub | sustainability and supply chain management |
| topic | Production management Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd |
| topic_facet | Production management Management Produktion |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029109199&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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