Young, L. (2008). From products to services: Insight and experience from companies which have embraced the service economy. John Wiley & Sons.
Chicago-Zitierstil (17. Ausg.)Young, Laurie. From Products to Services: Insight and Experience from Companies Which Have Embraced the Service Economy. Chichester, UK: John Wiley & Sons, 2008.
MLA-Zitierstil (9. Ausg.)Young, Laurie. From Products to Services: Insight and Experience from Companies Which Have Embraced the Service Economy. John Wiley & Sons, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.