Mayer, T. A., & Cates, R. J. (2014). Leadership for great customer service: Satisfied employees, satisfied patients (Second edition.). Health Administration Press.
Chicago Style (17th ed.) CitationMayer, Thom A., and Robert J. Cates. Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients. Second edition. Chicago, IL: Health Administration Press, 2014.
MLA (9th ed.) CitationMayer, Thom A., and Robert J. Cates. Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients. Second edition. Health Administration Press, 2014.
Warning: These citations may not always be 100% accurate.