Employee identity in Indian call centres: the notion of professionalism
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New Delhi, India
Response
2009
|
| Schlagwörter: | |
| Links: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=283700 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=283700 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=283700 |
| Beschreibung: | Includes bibliographical references and index Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The book underscores how employee identity is defined by the notion of professionalism. Inculcated in agents by employer organizations, professional identity is invoked as a means of gaining employee commitment to the realization of organizational goals in a bid to ensure competitive advantage. While professional id |
| Umfang: | 1 Online-Ressource (xiii, 184 pages) |
| ISBN: | 8132102592 9788132100799 9788132102595 |
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| 500 | |a Includes bibliographical references and index | ||
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| 500 | |a Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The book underscores how employee identity is defined by the notion of professionalism. Inculcated in agents by employer organizations, professional identity is invoked as a means of gaining employee commitment to the realization of organizational goals in a bid to ensure competitive advantage. While professional id | ||
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-12-20T17:29:45Z |
| institution | BVB |
| isbn | 8132102592 9788132100799 9788132102595 |
| language | English |
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| spelling | Noronha, Ernesto Verfasser aut Employee identity in Indian call centres the notion of professionalism Ernesto Noronha, Premilla D'Cruz New Delhi, India Response 2009 1 Online-Ressource (xiii, 184 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers' perspectives and trade unionists' viewpoints. The book underscores how employee identity is defined by the notion of professionalism. Inculcated in agents by employer organizations, professional identity is invoked as a means of gaining employee commitment to the realization of organizational goals in a bid to ensure competitive advantage. While professional id BUSINESS & ECONOMICS / Knowledge Capital bisacsh Call centers fast Wirtschaft Call centers India Indien D'Cruz, Premilla Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=283700 Aggregator Volltext |
| spellingShingle | Noronha, Ernesto Employee identity in Indian call centres the notion of professionalism BUSINESS & ECONOMICS / Knowledge Capital bisacsh Call centers fast Wirtschaft Call centers India |
| title | Employee identity in Indian call centres the notion of professionalism |
| title_auth | Employee identity in Indian call centres the notion of professionalism |
| title_exact_search | Employee identity in Indian call centres the notion of professionalism |
| title_full | Employee identity in Indian call centres the notion of professionalism Ernesto Noronha, Premilla D'Cruz |
| title_fullStr | Employee identity in Indian call centres the notion of professionalism Ernesto Noronha, Premilla D'Cruz |
| title_full_unstemmed | Employee identity in Indian call centres the notion of professionalism Ernesto Noronha, Premilla D'Cruz |
| title_short | Employee identity in Indian call centres |
| title_sort | employee identity in indian call centres the notion of professionalism |
| title_sub | the notion of professionalism |
| topic | BUSINESS & ECONOMICS / Knowledge Capital bisacsh Call centers fast Wirtschaft Call centers India |
| topic_facet | BUSINESS & ECONOMICS / Knowledge Capital Call centers Wirtschaft Call centers India Indien |
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