Disagreements, disputes, and all-out war: 3 simple steps for dealing with any kind of conflict
Gespeichert in:
Bibliographische Detailangaben
Beteilige Person: Scott, Gini Graham (VerfasserIn)
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: New York AMACOM c2008
Schlagwörter:
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Beschreibung:Includes bibliographical references and index
Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
Umfang:1 Online-Ressource (xiii, 226 p.)
ISBN:0814409741
0814480632
9780814409749
9780814480632