The AMA handbook of business letters - Seglin, Jeffrey L. (AMACOM, 2002)
"Files are in Word 6.0 for Windows 95 and are compatible with both PC and Mac"--CD-ROM label
Includes bibliographical references (pages 499-502) and index
The Basics -- Planning the Letter -- Components of an Effective Letter -- Structure: The Parts of a Letter -- Appearance of the Letter -- Grammar -- Word Processing The Letters -- Sales, Marketing, and Public Relations Letters -- Customer Service Letters -- Credit and Collection Letters -- Letters to Vendors and Suppliers -- Personnel Letters -- Transmittal Letters -- Confirmation Letters -- Request Letters -- Replies -- Permissions Letters -- Social, Personal, and Miscellaneous Letters -- Appendix I. Words to Watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar Hotline Directory
More than 365 pre-typed, ready-to-use business letter for all occasions!
Keywords: BUSINESS & ECONOMICS / Business Communication / General; Commercial correspondence; Letter writing; Wirtschaft; Commercial correspondence -- Handbooks, manuals, etc; Letter writing -- Handbooks, manuals, etc