Managing services: challenges and innovations
Gespeichert in:
| Weitere beteiligte Personen: | , |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Oxford
Oxford Univ. Press
2014
|
| Ausgabe: | 1. ed. |
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026924747&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | XVII, 199 S. graph. Darst. |
| ISBN: | 9780199696086 |
Internformat
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| 245 | 1 | 0 | |a Managing services |b challenges and innovations |c ed. by Kathryn Haynes and Irena Grugulis |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-026924747 | |
Datensatz im Suchindex
| DE-BY-TUM_call_number | 0002 WIR 935f 2015 A 3680 |
|---|---|
| DE-BY-TUM_katkey | 2117334 |
| DE-BY-TUM_location | 00 |
| DE-BY-TUM_media_number | 040008081885 |
| _version_ | 1821934113935851521 |
| adam_text | Titel: Managing services
Autor: Haynes, Kathryn
Jahr: 2014
Contents
List of Figures xi
List of Tables xiii
Notes on the Contributors xv
1. Managing Services and the Service Sector: An Introduction 1
Irena Grugulis and Kathryn Haynes
2. Service Measurement and Definition: Challenges and Limitations 7
Giuliana Battisti, Yogesh ?. Dwivedi, Adrian T.H. Kuah, and
Cristiana R. Lages
3. The Shifting Terrain of Service Operations Management 21
Martin Spring
4. Employment in Service and the Service Sector 48
Irena Grugulis
5. Gender and Diversity Challenges in Professional Services Firms 65
Kathryn Haynes
6. Management Innovation in the UK Consulting Industry 83
Joe O Mahoney
7. Society s Grand Challenges: What Role for Services? 105
Andy Neely
8. Reconceptualizing Service through Service-dominant Logic 122
Irene C.L. Ng, Stephen L. Vargo, and Laura A. Smith
9. Innovation in Services: An Overview 134
Ammon Salter and Bruce S. Tether
10. Offshoring and Outsourcing of Administrative and Technical
Services: A Modularity Perspective 154
Martin Spring, Luis Araujo, and Katy Mason
11. Service Systems for Value Co-Creation 174
Laura A. Smith and Irene C.L. Ng
Index 195
|
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| ctrlnum | (OCoLC)867171310 (DE-599)BVBBV041478742 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| id | DE-604.BV041478742 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:48:20Z |
| institution | BVB |
| isbn | 9780199696086 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026924747 |
| oclc_num | 867171310 |
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| physical | XVII, 199 S. graph. Darst. |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Oxford Univ. Press |
| record_format | marc |
| spellingShingle | Managing services challenges and innovations Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4037278-9 |
| title | Managing services challenges and innovations |
| title_auth | Managing services challenges and innovations |
| title_exact_search | Managing services challenges and innovations |
| title_full | Managing services challenges and innovations ed. by Kathryn Haynes and Irena Grugulis |
| title_fullStr | Managing services challenges and innovations ed. by Kathryn Haynes and Irena Grugulis |
| title_full_unstemmed | Managing services challenges and innovations ed. by Kathryn Haynes and Irena Grugulis |
| title_short | Managing services |
| title_sort | managing services challenges and innovations |
| title_sub | challenges and innovations |
| topic | Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Dienstleistung Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026924747&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT hayneskathryn managingserviceschallengesandinnovations AT grugulisirena managingserviceschallengesandinnovations |
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Teilbibliothek Stammgelände
| Signatur: |
0002 WIR 935f 2015 A 3680
Lageplan |
|---|---|
| Exemplar 1 | Ausleihbar Am Standort |