Customer service in libraries: best practices
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Lanham, Md. [u.a.]
Scarecrow Press
2013
|
| Subjects: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025945170&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | X, 108 S. Ill., graph. Darst. |
| ISBN: | 9780810887480 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Titel: Customer service in libraries
Autor: Harmon, Charles
Jahr: 2013
Contents
Introduction v
Audra Cap Ian
1 Service Is Personal: The Howard County Library System
Customer Service Program 1
Lewis Belfont
2 Technically Speaking: Technology Planning as
the Backbone of Good Customer Service 11
Karen C. Knox
3 The Darien Library s Picture Book Reorganization:
A Collection Designed with Patrons in Mind 23
Kiera Parrott
4 STARS: Launching a Customer Service Model in
Riverside County 33
Mark Smith
5 The Collaborative Conversation: Connecting Libraries and
Readers Using Web 2.0 Tools 45
Judi Repman
6 Improving Customer Service by Utilizing an Existing
Technology Innovatively 57
Adriana Gonzalez
7 Service Delivery Chains as a Strategy for Improving Library
Customer Service 71
JohnHuber
8 The Buzz on Patron Service 81
Shannon Hodgins Halikias
9 Make Your Library Fantastic for Homeschoolers 93
Abby Johnson
Index 105
About the Editors and Contributors 107
|
| any_adam_object | 1 |
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| building | Verbundindex |
| bvnumber | BV040966897 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z711 |
| callnumber-raw | Z711 |
| callnumber-search | Z711 |
| callnumber-sort | Z 3711 |
| callnumber-subject | Z - Books and Writing |
| ctrlnum | (OCoLC)854691672 (DE-599)BVBBV040966897 |
| dewey-full | 025.50973 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.50973 |
| dewey-search | 025.50973 |
| dewey-sort | 225.50973 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
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| isbn | 9780810887480 |
| language | English |
| lccn | 2012044861 |
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| publishDate | 2013 |
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| spellingShingle | Harmon, Charles Customer service in libraries best practices Public services (Libraries) United States Customer services United States Benutzer (DE-588)4138534-2 gnd Bibliothek (DE-588)4006439-6 gnd Dienstleistung (DE-588)4012178-1 gnd Kundendienst (DE-588)4135134-4 gnd |
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| title | Customer service in libraries best practices |
| title_auth | Customer service in libraries best practices |
| title_exact_search | Customer service in libraries best practices |
| title_full | Customer service in libraries best practices ed. by Charles Harmon, Michael Messina |
| title_fullStr | Customer service in libraries best practices ed. by Charles Harmon, Michael Messina |
| title_full_unstemmed | Customer service in libraries best practices ed. by Charles Harmon, Michael Messina |
| title_short | Customer service in libraries |
| title_sort | customer service in libraries best practices |
| title_sub | best practices |
| topic | Public services (Libraries) United States Customer services United States Benutzer (DE-588)4138534-2 gnd Bibliothek (DE-588)4006439-6 gnd Dienstleistung (DE-588)4012178-1 gnd Kundendienst (DE-588)4135134-4 gnd |
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