High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
New York
American Management Association
2012
|
| Schlagwörter: | |
| Links: | https://ebookcentral.proquest.com/lib/bsb/detail.action?docID=909666 |
| Beschreibung: | Includes bibliographical references and index |
| Umfang: | 1 Online-Ressource (xiii, 194 p) |
| ISBN: | 0814417906 9780814417904 9780814417911 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV040783669 | ||
| 003 | DE-604 | ||
| 005 | 20131108 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 130227s2012 xx o|||| 00||| eng d | ||
| 020 | |a 0814417906 |9 0-8144-1790-6 | ||
| 020 | |a 9780814417904 |c Print |9 978-0-8144-1790-4 | ||
| 020 | |a 9780814417911 |c Online |9 978-0-8144-1791-1 | ||
| 035 | |a (ZDB-30-PQE)ebr10558901 | ||
| 035 | |a (OCoLC)808119014 | ||
| 035 | |a (DE-599)BVBBV040783669 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-12 | ||
| 082 | 0 | |a 658.8/12 |2 23 | |
| 100 | 1 | |a Solomon, Micah |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a High-tech, high-touch customer service |b inspire timeless loyalty in the demanding new world of social commerce |c Micah Solomon |
| 264 | 1 | |a New York |b American Management Association |c 2012 | |
| 300 | |a 1 Online-Ressource (xiii, 194 p) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services / Technological innovations | |
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Social media | |
| 912 | |a ZDB-38-EBR | ||
| 940 | 1 | |q BSB_PDA_EBR_Kauf | |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-025761919 | |
| 966 | e | |u https://ebookcentral.proquest.com/lib/bsb/detail.action?docID=909666 |l DE-12 |p ZDB-30-PQE |q BSB_PDA_EBR_Kauf |x Aggregator |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1818977301536178176 |
|---|---|
| any_adam_object | |
| author | Solomon, Micah |
| author_facet | Solomon, Micah |
| author_role | aut |
| author_sort | Solomon, Micah |
| author_variant | m s ms |
| building | Verbundindex |
| bvnumber | BV040783669 |
| collection | ZDB-38-EBR |
| contents | pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts |
| ctrlnum | (ZDB-30-PQE)ebr10558901 (OCoLC)808119014 (DE-599)BVBBV040783669 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01611nam a2200409zc 4500</leader><controlfield tag="001">BV040783669</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20131108 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">130227s2012 xx o|||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814417906</subfield><subfield code="9">0-8144-1790-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814417904</subfield><subfield code="c">Print</subfield><subfield code="9">978-0-8144-1790-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814417911</subfield><subfield code="c">Online</subfield><subfield code="9">978-0-8144-1791-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PQE)ebr10558901</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)808119014</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV040783669</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Solomon, Micah</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">High-tech, high-touch customer service</subfield><subfield code="b">inspire timeless loyalty in the demanding new world of social commerce</subfield><subfield code="c">Micah Solomon</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">American Management Association</subfield><subfield code="c">2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xiii, 194 p)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services / Technological innovations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer loyalty</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Social media</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-38-EBR</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">BSB_PDA_EBR_Kauf</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-025761919</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://ebookcentral.proquest.com/lib/bsb/detail.action?docID=909666</subfield><subfield code="l">DE-12</subfield><subfield code="p">ZDB-30-PQE</subfield><subfield code="q">BSB_PDA_EBR_Kauf</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV040783669 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T16:25:34Z |
| institution | BVB |
| isbn | 0814417906 9780814417904 9780814417911 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025761919 |
| oclc_num | 808119014 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | 1 Online-Ressource (xiii, 194 p) |
| psigel | ZDB-38-EBR BSB_PDA_EBR_Kauf ZDB-30-PQE BSB_PDA_EBR_Kauf |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | American Management Association |
| record_format | marc |
| spelling | Solomon, Micah Verfasser aut High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon New York American Management Association 2012 1 Online-Ressource (xiii, 194 p) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts Customer services Customer services / Technological innovations Customer loyalty Social media |
| spellingShingle | Solomon, Micah High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts Customer services Customer services / Technological innovations Customer loyalty Social media |
| title | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_auth | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_exact_search | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_full | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_fullStr | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_full_unstemmed | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_short | High-tech, high-touch customer service |
| title_sort | high tech high touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_sub | inspire timeless loyalty in the demanding new world of social commerce |
| topic | Customer services Customer services / Technological innovations Customer loyalty Social media |
| topic_facet | Customer services Customer services / Technological innovations Customer loyalty Social media |
| work_keys_str_mv | AT solomonmicah hightechhightouchcustomerserviceinspiretimelessloyaltyinthedemandingnewworldofsocialcommerce |