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Organisational behavior for dummies:

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Beteiligte Personen:	Cooper, Cary 1940- (VerfasserIn), Johnson, Sheena (VerfasserIn), Holdsworth, Lynn (VerfasserIn)
Format:	Buch
Sprache:	Englisch
Veröffentlicht:	Chichester [u.a.] Wiley 2012
Links:	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025705191&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Umfang:	XX, 368 S. Ill., graph. Darst.
ISBN:	9781119977919

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Datensatz im Suchindex

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adam_text	Titel: Organizational behavior for dummies Autor: Cooper, Cary L Jahr: 2012 Table of Contents Introduction................................................................. 1 About This Book..............................................................................................1 Conventions Used in This Book.....................................................................2 Foolish Assumptions.......................................................................................2 How This Book Is Organised..........................................................................3 Part I: Getting to Grips with Organisational Behaviour....................3 Part II: AH about the Employee............................................................3 Part III: All about the Employer............................................................4 Part IV: All about the Organisation......................................................4 Part V: All about Hiring and Developing People................................4 Part VI: The Part of Tens.......................................................................5 Icons Used in This Book.................................................................................5 Whereto Go from Here...................................................................................6 Part 1: Gettinq to Grips With Organisational Behaviour.... 7 Chapter 1: Introducing Organisational Behaviour..................9 Describing Organisational Behaviour.........................................................10 Offering a helpful definition................................................................10 What organisational behaviour isn t.................................................11 Who Needs to Know about Organisational Behaviour?............................11 Organisational Behaviour in Action............................................................12 Helping individuals at work................................................................12 Affecting the employer........................................................................13 Aiding organisations............................................................................14 Studying People in Organisations...............................................................14 Testing...................................................................................................15 Asking and listening.............................................................................15 Watching...............................................................................................16 What s in Store for Organisational Behaviour?.........................................17 Chapter 2: Working Nine to Five: Understanding Psychology and Behaviour in the Workplace...................................19 Figuring Out the Changing World of Work.................................................20 Decreasing manufacturing, increasing services..............................20 Growing the female labour force.......................................................21 Increasing part-time work...................................................................22 Expanding graduate labour force......................................................22 Changing age range..............................................................................23 Applying Psychology in the Workplace......................................................24 Increasing productivity through better job design.........................25 Improving morale.................................................................................26 Raising profits......................................................................................28 Following legal requirements.............................................................29 Increasing the Relevance of Psychology....................................................29 Part 11: Att About the Employee...................................31 Chapter 3: Getting to Know People: Personality and Intelligence Differences.......................................33 Defining Personality: Type Versus Trait.....................................................34 Reviewing personality theories..........................................................34 Seeing personality as black and white with type theory................36 Taking the broader view with trait theory.......................................37 Using Personality in the Workplace............................................................39 Considering Type A and Type B personalities............. ....................40 Looking at locus of control.................................................................41 The Big 5 personality traits................................................................42 Assessing Personality to Predict Behaviour..............................................44 Performing and personality................................................................45 Matching personality to the job.........................................................46 Measuring Intelligence..................................................................................46 Testing intelligence.............................................................................47 Valuing emotional intelligence...........................................................48 Chapter 4: Having the Right Attitude at Work.....................51 Understanding Attitudes..............................................................................51 Breaking down attitudes.....................................................................52 Having an attitude at work.................................................................53 Measuring Attitudes with Surveys..............................................................54 Relating Attitudes to Behaviour..................................................................55 Connecting behaviour and attitude...................................................56 Motivating behaviour by understanding attitudes..........................57 Predicting behaviour...........................................................................58 Sharing attitudes..................................................................................59 Being a good citizen.............................................................................61 Fostering Job Satisfaction............................................................................61 What does job satisfaction lead to?...................................................62 How can managers ensure that employees are satisfied at work?.....63 Looking at Commitment...............................................................................63 Recognising the three types of commitment...................................64 Strengthening commitment................................................................65 Changing Attitudes........................................................................................65 Trusting the messenger......................................................................66 Sending the right message..................................................................66 Chapter 5: Working Together: Teams and Groups.................69 Understanding Work Teams and Groups...................................................69 Defining teams and groups.................................................................70 Working with teams and groups........................................................71 Norming to performing.......................................................................71 Troubling Teams: When Things Go Wrong................................................74 Loafing around.....................................................................................75 Thinking as a group.............................................................................76 Making risky decisions........................................................................78 Developing Teams That Perform Well........................................................81 Choosing a team over individuals.....................................................81 Working with diverse teams...............................................................82 Teambuilding........................................................................................83 Chapter 6: Reducing Stress, and Improving Health and Wellbeing.....87 Understanding the Causes of Stress...........................................................88 Factors intrinsic to the job.................................................................88 Job role..................................................................................................89 Relationships at work..........................................................................90 Career development............................................................................90 Job security..........................................................................................91 Culture and climate.............................................................................92 Work-life balance................................................................................92 Personality............................................................................................93 Seeing How Stress Affects Employees and Employers.............................94 Impacting individuals..........................................................................95 Obstructing the organisation: Absenteeism and presenteeism........96 Rooting Out Stress in an Organisation.......................................................98 Conducting a stress audit...................................................................98 Identifying stressed groups................................................................99 Finding solutions................................................................................100 Reporting and recommending..........................................................100 Intervening in Stress...................................................................................100 Changing the job................................................................................101 Supporting the employee..................................................................101 Dealing with the fallout.....................................................................102 Taking Inspiration from Successful Stress Management Examples......102 De-stressing the police......................................................................102 Improving absenteeism in a healthcare trust................................103 Managing stress in the Council of Europe......................................104 Chapter 7: Handling Emotionally Demanding Jobs...............107 Understanding Emotional Labour.............................................................107 Defining emotion................................................................................108 Modifying feelings at work................................................................109 Seeing which jobs involve emotional labour..................................110 Seeing Emotional Labour in Action...........................................................112 Displaying rules..................................................................................112 Managing emotional labour..............................................................113 Handling conflicting emotions.........................................................114 Burning Out from Emotion Work...............................................................117 Recognising burnout.........................................................................117 Training emotions..............................................................................118 Using other methods to improve emotional management...........120 Part 111: Alt About the Employer................................ 123 Chapter 8: Leading the Way: Leadership in the Workplace........125 Leading or Managing?.................................................................................126 Looking at Leadership Styles.....................................................................127 Investigating leadership traits.........................................................128 Behaving like a leader.......................................................................129 Leading to suit the situation.............................................................133 Influencing and power.......................................................................134 Avoiding the Dark Side of Leadership.......................................................137 Developing the Role of Leaders.................................................................139 Coping with challenging times.........................................................139 Leading virtually................................................................................140 Chapter 9: Motivating the Workforce...........................141 Considering the Types of Motivation........................................................141 Internal motivation............................................................................142 External motivation...........................................................................143 Introducing Theories of Motivation..........................................................144 All You Need Is ... Content Theory..........................................................144 Ascending the hierarchy of needs...................................................145 Exploring satisfaction: Two-factor theory......................................147 Reaching for success: McClelland s acquired-needs theory........149 What s In It for Me? Process Theories......................................................150 Expecting returns: Expectancy theory............................................150 Balancing up with equity theory......................................................152 Striving for the goal...........................................................................154 Motivating Employees: What Works?.......................................................157 Understanding your influence..........................................................157 Money can t buy me.......................................................................158 Chapter 10: The Unwritten Agreement: Psychological Contract... .161 Understanding the Psychological Contract.............................................162 Making and breaking promises........................................................162 Seeing how the changing nature of work affects the contract.....164 Delving Deeper into the Contract..............................................................165 Understanding the types of psychological contract.....................165 Knowing who s contracting with whom..........................................166 Undermining the Contract..........................................................................167 Exploring contract change................................................................167 Breaking the contract: How and why?............................................170 Reacting to broken contracts...........................................................170 Managing the Psychological Contract......................................................172 Chapter 11: Ensuring Fairness at Work.........................175 Looking at the Consequences of Unfairness at Work.............................175 For the employee...............................................................................176 For the organisation..........................................................................177 Hiring Fairly..................................................................................................177 Watching for selection bias..............................................................178 Investigating unfair selection and adverse impact........................178 Steering clear of unfairness in the selection process...................179 Tackling Bullying at Work...........................................................................180 Looking at types of bullying behaviour..........................................181 Knowing who gets bullied.................................................................182 Counting the cost of bullying...........................................................183 Avoiding Discrimination at Work..............................................................184 Treating both genders the same......................................................185 Maintaining equality for minority employees................................187 Avoiding age discrimination.............................................................187 Managing Diversity......................................................................................189 Dealing with Retirement.............................................................................190 Handling early retirement.................................................................190 Managing the impact on individuals and organisations...............191 Part IV: All About the Organisation........................... 193 Chapter 12: Designing Jobs...................................195 Understanding the Need for Job Redesign...............................................196 Motivating through job design.........................................................196 Impacting on the organisation.........................................................197 Affecting employees..........................................................................198 Looking at Different Types of Job Design.................................................199 Creating variety..................................................................................199 Increasing the scope of the job........................................................200 Making work more challenging........................................................201 Designing for High Performance................................................................202 Varying skills......................................................................................203 Identifying tasks.................................................................................204 Making tasks meaningful...................................................................204 Giving control.....................................................................................204 Providing feedback............................................................................205 Implementing a Job Design Program........................................................205 Empowering Employees.............................................................................206 Benefitting from empowerment.......................................................207 Tapping into empowerment.............................................................207 Chapter 13: Fitting In: Organisational Culture....................209 Explaining Organisational Culture............................................................209 Considering types of culture............................................................211 Modelling culture...............................................................................211 Sharing attitudes and beliefs............................................................214 Figuring Out Why Organisational Culture Matters..................................214 Seeing the connection between employees and organisational success..................................................................215 Knowing how outsiders view the organisation matters...............217 Investigating Organisational Culture Change..........................................218 Knowing why you may need to change the culture......................219 Understanding the hurdles to change.............................................219 Planning for change...........................................................................219 Managing change...............................................................................220 Handling big cultural changes: Merging and acquiring................221 Ensuring Safety at Work..............................................................................223 Knowing why poor safety culture develops...................................224 Promoting a positive safety culture................................................225 Chapter 14: Changing Organisations...........................227 Understanding How and Why Organisations Change.............................227 Knowing the types of organisational change.................................227 Exploring the causes of change.......................................................229 Reacting to Change......................................................................................230 Seeing how an individual copes with change.................................230 Realising that the situation affects reaction to change................235 Resisting Change.........................................................................................235 Managing Change.........................................................................................237 Chapter 15: Keeping Pace with the Global Workplace............241 Recognising the Worldwide Workforce....................................................242 Bringing Worlds Apart Closer Together...................................................243 Recognising, and moving beyond cultural stereotypes................243 Looking at the visible face of culture..............................................244 Considering beliefs, values, and assumptions...............................245 Exploring Value Dimensions......................................................................247 Weighing up equality.........................................................................248 Avoiding uncertainty.........................................................................249 Combining power distance and uncertainty avoidance indexes..........................................................................249 Looking out for number one or all in this together.......................251 Thinking about masculinity and femininity....................................252 Looking to the future or living in the past......................................253 Managing Internationally............................................................................253 Adjusting to working abroad............................................................254 Working with people from all nationalities ...................................254 Chapter 16: Working Virtually.................................257 Shaping the Future of the Workplace.......................................................257 Going virtual.......................................................................................258 Managing a virtual team....................................................................259 Working remotely..............................................................................260 Managing Virtually......................................................................................262 Overseeing virtual teams..................................................................262 Managing the teleworker..................................................................264 Realising the Downsides of Virtual Working............................................266 Recognising the drawbacks of technology.....................................267 Avoiding creating a company of loners..........................................269 Part V: All About Hirinq and beVeloping People ......... 271 Chapter 17: Hiring the Right People............................273 Analysing the Job........................................................................................274 Benefitting from job analysis............................................................274 Performing job analysis....................................................................275 Creating the Person Specification.............................................................277 Seeing the benefits of a good person specification.......................277 Knowing what to include..................................................................278 Splitting the specification into essential and desirable elements.........................................................................279 Choosing Effective Selection Methods......................................................280 Structured interviews........................................................................281 Work samples.....................................................................................283 Psychometric tests............................................................................284 Assessment centres...........................................................................286 Avoiding Less Effective Selection Methods..............................................287 Unstructured interviews...................................................................287 References..........................................................................................288 Graphology.........................................................................................288 Weighing the Options..................................................................................289 Considering the type of job..............................................................289 Counting the cost...............................................................................290 Using Technology in Selection...................................................................290 Increasing the pool of applicants....................................................291 Testing online.....................................................................................291 Chapter 18: Assessing and Appraising..........................293 Interpreting Employee Behaviour Correctly............................................293 Looking at internal and external factors and dimensions............294 Attribution theories...........................................................................295 Assessing performance and attribution..........................................297 Appraising at Work......................................................................................298 What s the point of appraisals for employees?..............................299 What s the point of appraisals for organisations?.........................300 Assessing Performance at Work................................................................300 Assessing yourself.............................................................................301 Assessing others................................................................................302 Implementing or Improving the Appraisal Process................................304 Appraising the appraisal process....................................................305 Being fair.............................................................................................306 Relating to the job..............................................................................308 Using a rating scale............................................................................308 Basing on evidence............................................................................308 Training assessors.............................................................................309 Chapter 19: Training and Developing People....................311 Talking about Training................................................................................311 Knowing the advantages of training................................................313 Appreciating the costs......................................................................313 Following the Training Cycle......................................................................314 Assessing training needs and determining training aims.............315 Designing training..............................................................................315 Delivering training.............................................................................316 Evaluating training.............................................................................318 Exploring Types of Training.......................................................................320 Transferring Training to Work...................................................................322 Assessing training transfer...............................................................323 What influences training transfer?...................................................324 Considering Development..........................................................................326 Developing managers........................................................................326 Coaching and mentoring...................................................................327 Part VI: The Part of Tens...........................................329 Chapter 20: Ten Tips for Good Employee Relations...............331 Offering Praise and Rewards......................................................................332 Rewarding Effort Financially......................................................................332 Allowing Autonomy and Control...............................................................332 Engaging Your Employees..........................................................................333 Setting Achievable Workloads...................................................................333 Encouraging Flexible Working...................................................................334 Communicating Fully..................................................................................334 Ensuring Development Opportunities......................................................334 Getting Involved in Socially Responsible Work.......................................335 Walking the Talk..........................................................................................335 Chapter 21: Ten Stressful Occupations.........................337 Teachers.......................................................................................................337 Care Providers in Social Services..............................................................338 Ambulance Staff...........................................................................................338 Prison Officers.............................................................................................338 Managers (Private Sector)..........................................................................339 Customer Service Workers.........................................................................339 Clerical and Administration Staff...............................................................339 Police Officers..............................................................................................340 Firefighters...................................................................................................340 University Lecturers....................................................................................340 Chapter 22: Ten Tips for Managing Your Manager...............341 Understand Your Boss................................................................................341 Never Say, It Can t Be Done. .....................................................................342 Offer Solutions to Problems.......................................................................342 Tell the Boss about Your Successes.........................................................342 Develop a Personal Relationship with Your Manager............................343 Go Beyond Your Job Description to Achieve Your Objectives.............343 Refrain from Bad-Mouthing........................................................................343 Be Loyal........................................................................................................344 Listen Carefully............................................................................................344 Be Clear about What You Want.................................................................344 Chapter 23: Ten Up and Coming Issues in Organisational Behaviour...................................................345 Managing Post-Recession...........................................................................346 Handling Constant Change.........................................................................346 Engaging the Workforce..............................................................................346 Changing Jobs and Career Development..................................................347 Achieving Work-Life Balance.....................................................................347 Maintaining Health and Wellbeing............................................................348 Considering New Industrial Relations.......................................................348 Being Happy at Work..................................................................................349 Understanding Management Style.............................................................349 Managing the Ageing Workforce................................................................350 Chapter 24: Ten Engagement Factors for Employees..............351 Respect.........................................................................................................351 Type of Work................................................................................................352 Work-Life Balance.......................................................................................352 Good Service to Customers........................................................................352 Base Pay........................................................................................................353 Coworkers....................................................................................................353 Benefits.........................................................................................................353 Long-Term Career Potential.......................................................................354 Training and Development.........................................................................354 Flexible Working..........................................................................................354 Index.......................................................................355
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spellingShingle	Cooper, Cary 1940- Johnson, Sheena Holdsworth, Lynn Organisational behavior for dummies
title	Organisational behavior for dummies
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title_exact_search	Organisational behavior for dummies
title_full	Organisational behavior for dummies by Cary L. Cooper ; Sheena Johnson ; Lynn Holdsworth
title_fullStr	Organisational behavior for dummies by Cary L. Cooper ; Sheena Johnson ; Lynn Holdsworth
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title_short	Organisational behavior for dummies
title_sort	organisational behavior for dummies
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