Analyzing and theorizing the dynamics of the workplace incivility crisis:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Dordrecht [u.a.]
Springer
2013
|
| Series: | Springer briefs in psychology
|
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025421959&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Physical Description: | VI, 87 S. graph. Darst. |
| ISBN: | 9789400755703 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV040594083 | ||
| 003 | DE-604 | ||
| 005 | 20130206 | ||
| 007 | t| | ||
| 008 | 121127s2013 xx d||| |||| 00||| eng d | ||
| 020 | |a 9789400755703 |9 978-94-007-5570-3 | ||
| 035 | |a (OCoLC)874312934 | ||
| 035 | |a (DE-599)HBZHT017461793 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-11 | ||
| 084 | |a CW 3000 |0 (DE-625)19176: |2 rvk | ||
| 100 | 1 | |a Leiter, Michael P. |d 1947- |e Verfasser |0 (DE-588)133479374 |4 aut | |
| 245 | 1 | 0 | |a Analyzing and theorizing the dynamics of the workplace incivility crisis |c Michael Leiter |
| 264 | 1 | |a Dordrecht [u.a.] |b Springer |c 2013 | |
| 300 | |a VI, 87 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Springer briefs in psychology | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025421959&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-025421959 | |
Record in the Search Index
| _version_ | 1819256517791055872 |
|---|---|
| adam_text | Titel: Analyzing and theorizing the dynamics of the workplace incivility crisis
Autor: Leiter, Michael P
Jahr: 2013
Contents
1 The Current Crisis................................... 1
Incivility as a Contemporary Workplace Crisis................ 1
Conceptual Framework................................. 2
Proposition 1: People want to Belong....................... 3
People are Motivated to have Good Standing Within
a Social Group................................... 3
Proposition 2: People Notice............................. 3
People have a Refined Perception of Social Cues
and a Capacity to Make Sense of Social Situations.......... 3
Proposition 3: Workgroup Climates are Self-Perpetuating......... 5
Mechanisms and Influence.............................. 6
Uncertainty and Risk.................................. 6
Identity............................................ 7
The Integral Role of Justice in Civility...................... 8
Sharing Experiences: Emotional Contagion and Empathy......... 9
Improving Workplace Communities........................ 12
Proposition 4: Improving Civility Benefits
from Psychological Safety............................... 12
Proposition 5: Improving Civility Requires
a Reflective Process................................... 12
An Integrative Model.................................. 13
The Structure of this Book.............................. 14
References......................................... 14
2 Forms of Workplace Mistreatment....................... 17
Definitions and Implications of Incivility.................... 17
What is Incivility?................................. 17
The Broader Context of Incivility......................... 18
Definitions......................................... 19
Surface Characteristics................................. 20
Relationship Issues.................................... 21
The Experience of Incivility............................. 22
The Bright Side: The Role of Civility in Countering Risk........ 23
Core Propositions..................................... 24
Proposition 1: People want to Belong................... 24
Proposition 2: People Notice.......................... 25
Conclusion......................................... 27
References......................................... 28
Causes and Consequences of Workplace Mistreatment........ 31
Causes and Consequences of Workplace Incivility.............. 31
Proposition 3: Workgroup Climates are Self-Perpetuating......... 32
Predictors of Ongoing Workplace Incivility................... 32
Management Factors.................................. 33
Organizational Policies and Legislation..................... 35
Individual Characteristics............................... 36
Conclusion......................................... 38
Consequences ....................................... 38
The Positive View: Civility has Impact..................... 39
Nomological Network of Civility.......................... 40
References......................................... 41
Taking Action to Address Workplace Incivility.............. 45
Taking Action: What Improves the Quality
of Working Relationships?.............................. 45
Increasing Civility is a Challenging Learning Objective.......... 46
Condition One: Creating a Psychologically Safe Environment...... 47
Proposition 4: Improving Civility Benefits
from Psychological Safety........................... 47
Condition Two: Encouraging a Reflective Process .............. 48
Proposition 5: Improving Civility Requires
a Reflective Process................................ 48
Condition Three: Supporting Shared Efforts for a Broad Impact .... 49
Intervention Formats.................................. 50
Individual Interventions............................. 50
Management Interventions to Improve Workplace Civility........ 51
Conclusion......................................... 53
References......................................... 53
Civility, Respect, and Engagement (CREW) in the Workplace
at the Veterans Health Administration.................... 55
Veterans Hospital Administration.......................... 55
References......................................... 66
6 The Impact of CREW................................. 69
Evaluating CREW in Canadian Hospitals.................... 69
Background......................................... 70
Bringing About Change................................ 73
What is CREW?..................................... 74
CREW Objectives................................. 74
How Does It Work?................................... 74
CREW Roles........................................ 74
The CREW Process................................... 75
CREW Preparation................................ 75
Six Months of CREW.............................. 76
Conclusion and Follow-Up........................... 77
Implications of Improved Civility...................... 78
Enduring Change.................................. 78
Conclusion......................................... 79
References......................................... 80
7 Conclusion......................................... 81
Conclusion and Future Directions......................... 81
Emphasizing the Workgroup............................. 83
A Reflective Process.................................. 84
Psychological Safety................................... 84
Future Research...................................... 85
Initiating Incivility.................................... 85
Interventions........................................ 86
Conclusion......................................... 86
References......................................... 87
|
| any_adam_object | 1 |
| author | Leiter, Michael P. 1947- |
| author_GND | (DE-588)133479374 |
| author_facet | Leiter, Michael P. 1947- |
| author_role | aut |
| author_sort | Leiter, Michael P. 1947- |
| author_variant | m p l mp mpl |
| building | Verbundindex |
| bvnumber | BV040594083 |
| classification_rvk | CW 3000 |
| ctrlnum | (OCoLC)874312934 (DE-599)HBZHT017461793 |
| discipline | Psychologie |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01116nam a2200289 c 4500</leader><controlfield tag="001">BV040594083</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20130206 </controlfield><controlfield tag="007">t|</controlfield><controlfield tag="008">121127s2013 xx d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9789400755703</subfield><subfield code="9">978-94-007-5570-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)874312934</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)HBZHT017461793</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-11</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">CW 3000</subfield><subfield code="0">(DE-625)19176:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Leiter, Michael P.</subfield><subfield code="d">1947-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)133479374</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Analyzing and theorizing the dynamics of the workplace incivility crisis</subfield><subfield code="c">Michael Leiter</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Dordrecht [u.a.]</subfield><subfield code="b">Springer</subfield><subfield code="c">2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">VI, 87 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Springer briefs in psychology</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025421959&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-025421959</subfield></datafield></record></collection> |
| id | DE-604.BV040594083 |
| illustrated | Illustrated |
| indexdate | 2024-12-20T16:18:11Z |
| institution | BVB |
| isbn | 9789400755703 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025421959 |
| oclc_num | 874312934 |
| open_access_boolean | |
| owner | DE-11 |
| owner_facet | DE-11 |
| physical | VI, 87 S. graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Springer |
| record_format | marc |
| series2 | Springer briefs in psychology |
| spellingShingle | Leiter, Michael P. 1947- Analyzing and theorizing the dynamics of the workplace incivility crisis |
| title | Analyzing and theorizing the dynamics of the workplace incivility crisis |
| title_auth | Analyzing and theorizing the dynamics of the workplace incivility crisis |
| title_exact_search | Analyzing and theorizing the dynamics of the workplace incivility crisis |
| title_full | Analyzing and theorizing the dynamics of the workplace incivility crisis Michael Leiter |
| title_fullStr | Analyzing and theorizing the dynamics of the workplace incivility crisis Michael Leiter |
| title_full_unstemmed | Analyzing and theorizing the dynamics of the workplace incivility crisis Michael Leiter |
| title_short | Analyzing and theorizing the dynamics of the workplace incivility crisis |
| title_sort | analyzing and theorizing the dynamics of the workplace incivility crisis |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025421959&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT leitermichaelp analyzingandtheorizingthedynamicsoftheworkplaceincivilitycrisis |