Managers as designers in the public services: beyond technomagic
Gespeichert in:
| Beteilige Person: | |
|---|---|
| Format: | Buch |
| Sprache: | Englisch |
| Veröffentlicht: |
Axminster
Triarchy Press
2011
|
| Schlagwörter: | |
| Links: | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025163897&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| Beschreibung: | Includes bibliographical references (p. 191-203) and index |
| Umfang: | V, 213 S. 25 cm |
| ISBN: | 9781908009319 1908009314 |
Internformat
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| 653 | |a Öffentlicher Dienst | ||
| 653 | |a Management | ||
| 653 | |a Systementwurf | ||
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Datensatz im Suchindex
| _version_ | 1819252431456829440 |
|---|---|
| adam_text | Titel: Managers as designers in the public services
Autor: Wastell, David
Jahr: 2011
Contents
CHAPTER 1
Design Matters for Public Managers 1
Paradise lost: tales from the trenches 3
The strange history of the ICS: a cautionary tale 6
Theoretical interlude 9
Paradise regained: there is an alternative 16
Technomagic...............................................................................................................................................................................19
The sociology of magic 20
Magical thinking and the ICS 21
Design - the rescue remedy 23
CHAPTER 2
Managing, Designing and Public Sector Reform 28
Historical prologue 29
(Re)enter the manager-as-designer 34
The reform of public services 38
New Public Management 39
NPM and managerialism: RIP? 43
Managing to improve public services 48
Public Sector Reform: designing services for public value 50
Design in the Big Society 54
Grass-roots innovation 54
A case study from the trenches 57
Theoretical coda: design as bricolage, leaders as tricksters 62
CHAPTER 3
The Knowledge-Base of Design 66
Evidence-based management - the very idea! 66
Examples: Goal setting theory and IT strategic alignment 69
Sociotechnical design 75
Principles of sociotechnical design 80
Two examples of STSD 81
Post-script: STSD and the ICS 83
Soft Systems Methodology 84
Systems thinking - Senge and Seddon 91
Borrowing from software engineering: user-centred design 99
Homo Faber and the abundance of technique 103
CHAPTER 4
Design in Action......................................................................................................................................................................... 5
IT - commodity or competitive weapon? 105
Business Process Reengineering 106
BPR in the public sector 109
Redesigning public services: A tale of two cities 113
A brief history of the GMAS computer project 115
Evaluation............................................................................................................................................................................H
Comparisons with LAS: management lessons 118
Epilogue..................................................................................................................................................................................H9
SPRINT: a design and innovation methodology 121
An overview of SPRINT I26
Case Studies......................................................................................................................................................................130
Reflections on innovation at Salford: a curate s egg 140
Small is beautiful 142
CHAPTER 5
Implications for Education, Research and Policy 145
Learning design and building organisational capacity 145
Implications for Management Education and Research 147
Teaching Evidence-Based Management (EBM) 152
Implications for Reform: Policy by Design 159
Magic in the Risk Society: the Vetting and Barring debacle 156
Reform as learning 159
Reforming reform 161
Beyond technomagic - reprise 163
Make kitsch the enemy 168
Appendix 1
A Conversation with a CIO on Alignment 173
Appendix 2
Methodological Potpourri 176
The Viable Systems Model 176
VSM in action: a case study 178
Scenario-based design 179
Agile Software Development with Scrum 181
Appendix 3
SPRINT Accreditation and the Practicum 183
Appendix 4
Binary Diagnostic Tests and Bayes Theorem 187
Bayes Theorem 188
Bibliography...................................................................................................................................................................................191
Acknowledgements 204
Index............................................................................................................................................................................................205
About the Author 209
About Triarchy Press 210
Other Titles 211
|
| any_adam_object | 1 |
| author | Wastell, David ca. 20./21. Jh |
| author_GND | (DE-588)1019371730 |
| author_facet | Wastell, David ca. 20./21. Jh |
| author_role | aut |
| author_sort | Wastell, David ca. 20./21. Jh |
| author_variant | d w dw |
| building | Verbundindex |
| bvnumber | BV040309053 |
| classification_rvk | QQ 000 |
| ctrlnum | (OCoLC)827006024 (DE-599)HBZHT017119041 |
| dewey-full | 351.41 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 351 - Public administration |
| dewey-raw | 351.41 |
| dewey-search | 351.41 |
| dewey-sort | 3351.41 |
| dewey-tens | 350 - Public administration and military science |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV040309053 |
| illustrated | Not Illustrated |
| indexdate | 2024-12-20T16:12:10Z |
| institution | BVB |
| isbn | 9781908009319 1908009314 |
| language | English |
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| owner_facet | DE-523 DE-2070s |
| physical | V, 213 S. 25 cm |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Triarchy Press |
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| spellingShingle | Wastell, David ca. 20./21. Jh Managers as designers in the public services beyond technomagic |
| title | Managers as designers in the public services beyond technomagic |
| title_auth | Managers as designers in the public services beyond technomagic |
| title_exact_search | Managers as designers in the public services beyond technomagic |
| title_full | Managers as designers in the public services beyond technomagic David Wastell |
| title_fullStr | Managers as designers in the public services beyond technomagic David Wastell |
| title_full_unstemmed | Managers as designers in the public services beyond technomagic David Wastell |
| title_short | Managers as designers in the public services |
| title_sort | managers as designers in the public services beyond technomagic |
| title_sub | beyond technomagic |
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