Social media marketing: the next generation of business engagement
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Bibliographic Details
Main Authors: Evans, Dave 1956- (Author), McKee, Jake (Author)
Format: Electronic eBook
Language:English
Published: Indianapolis, Ind. Wiley Pub. 2010
Edition:1. ed.
Subjects:
Item Description:Social business fundamentals -- Social media and customer engagement -- The new role of the customer -- Build a social business -- The social business ecosystem -- Run a social business -- Social technology and business decisions -- Social analytics, metrics, and measurement -- Five essential tips -- Social business building blocks -- Engagement on the social web -- Social CRM -- Social objects -- The social graph -- Social applications
Includes bibliographical references and index
Physical Description:1 Online-Ressource (XIX, 388 S.) Ill., graph. Darst. 24 cm
ISBN:9780470634035
9780470944196